Currently working on different sites as a IT project Coordinator and Field Engineer, developing technical, business and economical reports as requested by management, planning and monitoring project progress, ensuring developments of products and services to customers are delivered on time, research, evaluate and recommend new technology solutions to address emerging business and technical needs, monitoring Server platforms, Windows Server health check and optimization, providing 2nd and 3rd line support occasionally, implement solutions for day to day user incidents, group policies administrations, DFS management, and monitoring and maintenance of MS Clusters on Windows 2003, Active Directory management and infrastructure support.

IBM Contracts

Department of Environment, Food and Rural Affairs
May 07-Ocotber 07
Worked as a Support Engineer supporting 1000-3000 users including MPs, Ministers and other government officials in DEFRA remotely and on site both, Monitoring and management of our production environment and infrastructure, day to day maintenance servers, performing disk checks, security upgrades setting up RAID levels, installations of SCSI Hard Disks, fans, RAM upgrades, setting up new virtual servers, troubleshooting DNS and DHCP problems, Proactive identification, investigation and resolution of issues provide basic to moderately complex support (2nd and 3rd line)to customers on technical products (Windows Vista and XP), working with Exchange and Server Team to provide full account setup with Email, user specific software applications, setting up Citirx Client, configuring and editing user and system policies, setting up folder and network permissions, adding, moving users to group policy. IMAC of desktop, laptop and servers.

InBev UK June 06 –Nov 06

As a 3rd line support Engineer my responsibilities were to provides 1st-3rd line support to a wide range of applications, systems & infrastructure within the Group Internationally, Investigating and resolving problems and providing information of 20 production servers. collect routine network load statistics, model performance, and create reports, including proposals for improvement by network management tools, working with configuration management team to create calls using Remedy and assigning calls to other 2nd line engineers, configuring user profiles according to department needs, occasionally some desktop support and remote support to international offices.

Diageo, Pfizer, Astra Zeneca, Arqiva
Projects and Assignments

Working as a Server Support Engineer mainly in Diageo, Designing and Managing Windows Server Deployments, supporting Exchange 2003 and Windows 2003 Server, worked on Windows XP rollout project, drawing networks layouts of Server rooms and sites. Building and configuring new Servers as required, planning backup strategy of file servers and domain controllers, patching and maintaining server security through Software Update Services and other tools. Other duties include setting up black berry, PDA, Cisco IP Phone 7960, remotely administering Windows 2003 server, TCP/IP, Active Directory, managing Group policies and User account administrations, McAfee, NAV Corporate, backing up servers using Arc Serve, Netbackup 5.0, monitoring tape libraries (DLT/SDLT, LTO) SAN Storage, fibre channel, iSCSI, storage, hardware and software support, Outlook 2003 , Citrix supporting and dealing with Windows 2000, XP, Exchange 2000, Network Installation, Troubleshooting using TCP/IP protocol, Office 2000/2003, Patching, Desktop Moves, Call Logging, assigning calls to 1st, 2nd and 3rd line support teams, responsible for coordinating teams to ensure SLA are achieved.

May 08 – Aug 08 BT Global Services Contract

Working as a Server Engineer for Essex County Council, supporting 250 Windows 2003 Servers, maintaining and troubleshooting server problems including MOM, worked on VMware infrastructure3.0 project, Maintain VM Ware installations and images (Installations, testing, implementation), and also MS Virtual Server 2007, DHCP and DNS, MS Exchange 2003, Active Directory and Windows 2003 Server Administration, updating server and client computers with MS SCCM, creating and managing Exchange users and contacts, managing distribution group and public folders, backing up 250 servers using Backup Exec v8.0-12d and Arc Serve v10-11.0 with SAN Compaq Proliant Storage MSL 6000 library, standalone storage, creating daily reports of backups, hardware and OS installations of Wintel Servers, hardware failures, server patching, updating applications as required, managing DHCP scopes, monitoring Clusters and NLB, , checking security updates with MBSA, hardware

Responsilbilites
▪ Administering Windows 2000 Advance Server and Active Directory with XP and Professional Clients. Installed and Configured VPN Server for Global Clients in Japan, Miami and Dubai over ISDN. Now working for VLAN setup.
▪ Upgraded existing Mail Server (MDaemon 3.5) with MDaemon 6.5, maintaining mailing list and editing accounts.
▪ Hardware, software and network fault locating and resolution. Hardware component. Configured DHCP, DNS, SMTP
o and World Clients
▪ Upgrades and replacement. Network design, installation, and troubleshooting.
▪ Installations of NT/2000/XP. Software installation and upgrades. Maintaining user accounts and data backup and
▪ recovery. Virus removal and repairing...
▪ Providing technical support to users in Japan and Dubai on phone and email

Working as a Network Support Engineer, Duties included in this role were to
provide network support to eight company’s clients. Complete implementation of
LANs, including design of network, topologies implemented and layout.
▪ Software, hardware and network support. Train users as needed.
▪ Managing user groups, print server, applications and all company databases.
▪ Administering Active Directory under Advance Server2000, and workstations (Windows 2000 Professional). Extensions of LANs, Maintain all servers at latest software levels, Patch Management Build new servers as required, Maintain full system backup and provide data restores.
▪ NT4 Admin including user account management, print queue management, files sharing, telephone and email support etc….

I was working in ISL as a System Engineer.
RESPONSIBILITIES
▪ Implementation of various networks in the city including cabling, topology, configured all servers and workstations to system requirements.
▪ Install all system applications and maintained user profiles and security standards.
▪ Troubleshoot and diagnose networks hardware problems (LAN Cards, Switches, Hubs, Cables, Modems, all PCI cards, and printers, external and internal devices.
▪ Back-ups, Anti-Virus solutions, Internet sharing, files sharing and setting up permissions for users and computers.

I was working in Internet Service Provider (Try. internet) in technical support department as a Technical Support Engineer .

Supporting users and students and providing technical assistance to students and staff, maintaining computer lab and equipments, migrated from Windows NT Server to Windows 2000. Systems Backup. Terminal services, Wingate, DHCP and BDC.

Repairing hardware, troubleshooting, and all software problems, replacing hardware devices, PC assembling, maintenance and upgrade, repairing and fault diagnosis. Printers service, installing and configuring NIC cards, setup Bios and new technologies.