• Provide telephone communication with existing and potential customers to meet sales, service and customer retention targets (both team and individual).
• Plan and implement sales and telemarketing campaigns to meet client objectives.
• Client portfolio includes: Norwich Union, BUPA, Country Wide Farmers, British Gymnastics, Shropshire Chamber & Business Link, Hereford & Worcester Chamber & Business Link, a major insulation company, a major fuel company, an Internet company, and a Packaging company.
• Build and maintain relationships with clients at senior decision-making level.
• Ensure customer service excellence, to build relationships and maximise sales and customer retention.
• Develop profile of company and its services.
• Deliver detailed campaign reports to clients.
• Administration; maintain client database.
Achievements
• Developed and implemented client database.
• Gained extensive new business, including regular referral business.
• Generated substantial business, generating increased turnover and profits for clients.

Director
• Responsible for the day-to-day running of the company.
• Devise and implement effective sales strategies to maximise business opportunities; bring in new accounts; source, investigate and penetrate new market sectors.
• Manage, service and develop key accounts. Co-formulate strategic approach with accounts to meet company an customer objectives.
• Account base includes BBC, MoD and major record and publishing companies, schools/colleges/universities, and individuals such as Judges, Barristers, MPs and Royalty.
• Build customer relationships at senior decision-making levels.
• Develop profile of company and its products through marketing and promotional activity.
• Recruit, train, motivate and develop sales team.
• Maximise customer service and satisfaction.
• Manage budget and control margins and costs.
• Administration and management reporting.
Achievements
• Secured ongoing business with companies including PWL (Pete Waterman), BMG Records, Island Records.