A Child Unheard is a book that was published and printed in December 2005. There are numerous concepts based on A Child Unheard including concepts for a music album, theatre stage show production and the creation of rehabilitation centers for children and adults who have suffered emotional and physical trauma.

Responsibilities include:
• Web Development - Manage web developers and all aspects of website development.
• Search Engine Optimization - Liaising with a consultant regarding search engine optimization using software to promote the book and the brand A Child Unheard.
• Online Marketing - Compiling the marketing concept for multiple books to be published, meetings with music managers to discuss transforming some of the poems into songs.

(Reason for Leaving - Voluntary Redundancy.)
• Project Brief - Design and replace the existing in house data entry system in 7 countries in Asia Pacific using SQL server and VB6.
• Client Relationships - Establish good relationships and rapports with Operations Staff, Operations Managers and Country Managing Directors, in some cases with the aid of an interpreter.
• Software / Hardware GAP Analysis - Conducted GAP Analysis on all hardware, software and workflows in 7 countries in Asia Pacific. Where necessary recommending and implementing changes.
• Software Support - Provided software support via telephone, email and web conferences to multiple countries in Asia Pacific on an ongoing basis.
• Time Management - Managed multiple projects through development, testing and implementation concurrently.
• Business Travel - Made multiple visits to NMR offices in Asia Pacific, eg, Thailand, Singapore, Malaysia and China to evaluate software and operational systems and workflows.
• Development – Liaise with developers in Hong Kong and Malaysia to produce software to meet the requirements identified during the client visits.
• Software debugging - Debugged and tested new developments submitted by developers for testing.
• Attention to Detail - Liaising with a database analyst to ensure data was being converted accurately.
• Documentation - Created, maintained and documented all project plans and all aspects of the project, including GAP analysis, minutes and agendas, training documentation, etc.
• Presentations / Demonstrations - Presented the new software to Operations and Senior Management colleagues throughout Asia Pacific, via teleconferencing and face to face meetings.

• Business Trips - Made numerous trips to Hong Kong, often at short notice, as Implementation Manager to manage all aspects of the implementation in Hong Kong, for example, software and hardware analysis, training of staff in Hong Kong, software installation.
• Liaising with Developers - Ensuring the developers understood the functional requirements and also resolving any outstanding bugs or modifications that may not have been in the original specification.
• Testing - Managed and documented all aspects of the testing of new developments.
• Training Documentation - Created and maintained training documentation for all areas of the installed software.
• Presentations - Presented and demonstrated functionality of system to Senior Managers and Directors using teleconferencing and face to face presentations.
• Experience - Utilizing Operational experience gained in Australia and UK to enhance the new system.

• Relocated from UK to Sydney, Australia on a two year business visa sponsored by NMR Australia.
• Managed a team consisting of 10 full time and 5 part time staff.
• Managed the successful implementation of an advertising expenditure web reporting system.
• Providing Senior Management and Directors with regular status reports.
• Responsible for ensuring that an online advertising expenditure system was compatible with the new production system.
• Liaising with developers in Australia and UK to resolve technical issues found during testing.
• Awarded the Arthur C. Nielsen Junior Award in recognition of my contributions to the business in Australia. This award is presented on a yearly basis to very few employees.
• Creating and Maintain User documentation.

• A key responsibility was to research, compile and distribute, via post, a mail shot to generate advertising for the Child of Achievement Yearbook.
• This involved creating invoicing advertisers, collecting advertising artwork, chasing outstanding monies owed and liaising with the printers of the yearbook.
• I organized and conducted a number of Radio interviews.
• Contacted celebrities inviting them to attend the Awards Ceremony.

• This role involved worked 4 days during the week 4am-12.30pm and either a Saturday or Sunday 9am-5.30pm
My responsibilities included
o Adhering to a strict 8.45am deadline for posting all advertising data to an online web deliverable.
o Ensuring daily reports were processed and released to clients.
o Organizing staff rotas.
o Liaising with Technical on Call staff to resolve technical problems.
o Monitoring productivity, attendance and punctuality of staff starting at 4am.
o Suggested and implemented new ideas to improve the workflows and efficiency of the department.
o Demonstrate the application to clients and in-house staff.

• This role involved working 6am – 2.30pm Monday to Friday.
• Initially I was part of a small team working on a new web delivery system which allowed me to be well trained on the mechanics and operational workflow of the new system.
• Close communication with the Mediapix Manager and Production Director.
• Checking the integrity and consistency of the data and scanned images.
• Liaising with developers to resolve any bugs.
• There was an element of data entry and scanning in this position.

• This role involved working 6am – 2.30pm Monday to Friday.
• I was part of a team of 12 working to a tight daily deadline.
• This role required me to input data into an in-house DOS based system.
• Other duties included generating reports, running consistency reports and amending data where necessary, faxing and email data reports to clients.