BT Global Services, Unilever Europe contract, Project Manager
Oct 2007 – May 2008
• Managing infrastructure projects on behalf of Unilever PLC using significant project process
• Telecoms project delivery such as videoconferencing, circuit upgrades, PABX, IPT upgrades
• Managing stakeholder and customers expectation during project delivery
• Managing infrastructure portfolio projects on behalf of Unilever Europe
• Ordering circuits and telecommunication circuits, ceases, hardware, software upgrades for projects
• Initiating projects using charter and project management controls using Prince 2
• Managing of commercial activities on all projects
• Raising and approval financial workbooks on projects completion

IS Project Manager, The Co-operative Group, Manchester
July 2006 – Sept 2007
• Managing and Implementing IS Projects for The Co-operative Group Specialist Retail Division using both SPM& Prince2 methodology. Projects include BT broadband migration, PC upgrades (98-W2K), Oracle Developments
• Implementated BT Broadband to over 600 branches (migration from Business Port)
• Managed the Upgrade of Win 98 to Win XP to over 600 branches
• Managing engineer schedules and resources and 3rd party suppliers such as BT & SCC
• Managing Project budget of £0.5m , cost v spend forecasting
• Working closely with retail branches and liaising on issues and issue resolution.
• Define, plan, direct and deliver projects on behalf of SRIS that is aligned to business strategy
• Ensuring projects are scoped correctly to meet the needs of the business in terms of quantity, time, budget and quality
• Building and maintaining relationships with all stakeholders involved in project delivery to build an integrated team.
• Working with the Programme Support Office (PSO) and other members of the PSO team and IS team to ensure tha successful delivery of IS related services and projects to enable Specialist Retail to deliver their 2005 strategies
• Proactively driving resolution of issues and mitigation of risks for durng implementation
• Work proactively with other members of the SRIS team to utilise resources, standardise reporting and keep progress updates against achievement.
• Identifying Key Milestones and reporting on progress
• Producing status reports accurately and to timescales expected
• Effective use of system resources and control processes

• Managing customer relationship from inception to delivery
• Arranging requirements capture workshops with appropriate technical resources
• Managing customer expectations and daily communication via conference calls/emails and or weekly travel to attend customer meetings on site
• Managing project plan and work stream activities and dependencies
• Managing the mobile data (devices) and application delivery on customer rollout
• Co-ordinating work stream activities and managing customer dependency to ensure critical path activities are on track
• Managing technical/testing virtual teams
• Managing risks, issue affecting project delivery
• Minuting customer meetings
• Reporting to Programme Management team on risk, issues and deviations that could jeopardize the project delivery
• Managing 3rd part relationships with mobile suppliers

• Delivering large-scale projects to time and on budget mainly capital projects and other complex projects on behalf of the City Council
• Acting as project lead and main interface with Academy sponsors, the DFES and key stakeholders involved in the feasibility and implementation of new city Academy Programme.
• Project managing multiple, concurrent projects
• Effective relationship management of key stakeholders in political sensitive environment.
• Implementing appropriate risk management and change management procedures to keep the project on track
• Project managing and driving forward contract negotiations with DfES and other council departments
• Applying Prince2 project management methodologies and Microsoft Project during each project
• Working closely with senior council and education staff to manage full programme/project life-cycle from initiation through to completion including scoping, planning, risk management, quality and budgetary controls whilst ensuring that appropriate project disciplines were in place to drive the programme forward and achieve success.

• Responsible for project managing up to 8-10 projects at any one time through the full project life cycle using Prince 2 methodology with projects ranging from web developments to broadband rollout, Windows desktop deployment, bespoke software applications , portal, online services, office relocations on behalf of clients.
• Project managing infrastructure projects such as Project managing web- based software development projects -new databases, online services for councils.
• Responsible for the full life cycle of development projects including testing, implementation and maintenance, producing documentation and managing external suppliers - as part of E-Gov change programme.
• Managing software development teams to ensure the delivery of software to agreed quality and timescales
• Scoping of projects and completion of standard project documentation – PID, Cost Models, Microsoft Project Plans to ensure projects are delivered to high quality and meets customers acceptance criteria.
• Responsible for ensuring all projects are delivered on time and within budgets which ranged from £15k up to £1m and 4 weeks to 1 year in timescale.
• Successful leadership and management of project teams.
• Managing technical resources and capacity planning to ensure quality exists throughout project delivery and clear sight of upcoming work using work packages applying Prince2 methodology.
• High levels of communication, interpersonal, documentation and people skills as working closely with customers, 3rd Party IT/telecommunication suppliers.
• Project managing different stages of project using Microsoft Project for resource planning, and Microsoft Office, Prince2.
• Preparing and attending Project Boards meeting with clients and identifying and managing project issues/risks during project delivery phase and maintaining project issue & risk logs

• Involved in ATM Rollout for major financial institutions (mainly HSBC), project managed the implementation phase of project.
• Close working relationship with Service Delivery Managers (clients) to ensure customer priorities were delivered.
• Providing necessary leadership, planning, communication and control within teams to ensure timely delivery of projects.
• Preparing and planning installation schedules with contractors and engineers to ensure timely delivery of installations and projects.
• Monitoring projects from beginning to end and submitting change management reports when necessary and liasing with senior business managers and co-ordinating activities with other functions/3rd parties.
• Preparing weekly status reports for all stakeholders as required on major project activities and acting as a liaison between customers and subcontractors throughout the project implementation phase.
• Introduced new quote templates for invoicing and during different stages of the project.

• Project managed approx 20 office moves and changes varying in size, whilst carrying out site surveys and identifying customer requirements.
• Actively involved in the ongoing development & deployment of upgrading IT systems in retail branches.
• Identifying resource requirements and prioritising projects in order of urgency and working to deadlines.
• Project managed implementation of IT (hardware) office moves and recognised for ability to resolve issues and maintain a consistent and stable network environment as well as ensuring projects are delivered on schedule.
• Involved in procurement of hardware such as hubs/routers for specific infrastructure projects and working to budgets as well as tracking orders for crucial projects.
• Project Managing corporate and retail branches(within M25) IT/ telecom systems using databases such as access and lotus notes, ensuring all branches were cable managed and working to network capacity.
• Adhering to change control procedures and ensuring applied during project delivery within financial banking arena.
• Attending project meetings and ensuring project are delivered on time and within business critical and ensuring change requests for office moves are completed.
• Managing stakeholders/customer expectation and ensuring regular communication progress updates
• Managing telecoms and cabling contractors to