Lead phase one of a customer management change programme for national firm of insurance brokers the Oval Group Limited. Accountable to a steering group lead by the Managing Director; devised and ran a series of 10 employee workshops involving over 100 people across the UK to define and establish the customer service proposition and understand current areas of weakness;defined and delivered through associates a series of focus group and best in class research to uncover what was required from Oval to deliver its vision; defined the programme goals; reward, remuneration plans and communication strategy;presented plans to the Operational Board of Oval; consolidated the output into a concise document outlining the future strategy for delivery which was unanimously approved by the Steering Group.

Have for over a year been working along side the REC to provide legal and HR advice to its members. Work includes, drafting employment contracts, terms and conditions of trade, client terms, self employed contracts consulting agreements, training members on compliance and risk issus, IR 35 advice and general legal and HR advice.

Review of management team to delayer team and exit 80 managerial positions sacing £5M per year. Managed exit process reporting to the Executive Management weekly

Further project undertaken to data cleanse SAP HR , develop org chart for the business and create an Establishement across the organisation ( 3,500 people ) creating new processes for headcount control.

Led DCUK's customer functions in the UK . Budget in excess of £35Mpa. UK steering group leader for global change project CORE2. Increased efficiencies across 7 marketing functions saving £5mpa.
Programme managed the design and outsourcing of Mercedes-Benz roadside assistance programme saving £6Mpa.
Led a customer change project which resulted in the development of a consolidated customer database for DCUK giving 360 degree view of the customer and saving £250Kpa
Coordinated the review by DCUK DC France and DC Italy of the outsourced function in the Netherlands. Insourced function saving £500Kpa and introduced a new process for customer complaint handling with dealer accountability

Responsible for HR for 3.500 DCUK employees and for training DCUK's 60,000 independent dealer staff. Reporting to the CEO with budget in excess of £60Mpa
Represented all of DCAG's sales and marketing subsidiaries in creation of DCAG's global HR Strategy.
Established a new reward and grading structure for 800 head office staff and developed a change programme to gain employee buy in and engagement
Gained agreement to set up new Retail subsidiary with 2,000 staff. Recruited its Managing Director devised its organisation structure and recruited its HR function

Coordinated the legal and property aspects of the merger between Mercedes-Benz UK with Chrysler UK.
Project managed the acquisition and disposal of 5 separate businesses worth in excess of £65m
Headed the team managing the Mercedes-Benz response to the Competition Commission Enquiry into the sale of New Cars and the subsequent New Cars Order

Advised on mergers acquisitions , MBO's, outsourcing and general commercial contracts.