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HomeSenior Consultant
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Freelance Senior Consultant Dover, Kent, UK

Experienced consultant who specialises in bespoke Management and Performance training.

Rating:Unrated (New)
Hourly Rate / Cost:£62.22 per hour
Daily Rate / Cost:£497.78 per day
Available From:Now
Seller ID:245844
: Offers a discounted hourly rate to registered charities

[ Top | CV | Skills ]

CV (Curriculum Vitae) / Résumé

Skills Profile
Experienced Trainer
Experienced Project Manager
Experienced IT Manager
Experienced Call Centre Manager
Good and influential communicator and presenter at all levels
High level operational, technical and senior management experience and skills
Self motivated, practical and customer service oriented manager
Goal driven, team playing manager able to manage multiple projects whilst meeting time, budget, and quality constraints
Competent third party manager
Experienced manager of multi-skilled teams in France, Germany, Spain, Holland, Belgium and Sweden
Experienced trainer and mentor
IT Strategy and Budget preparation
Methodologies/Standards: Gemba Kaizen, Six Sigma, Prince 2, ISO9000

Employment History

(Nov 2004 & ongoing)

Senior Consultant

Kent

Training delivered to:
Agip Oil
Central Bank of Nigeria
Ethiopian Environmental Protection Authority
Ethiopian HIV/AIDS Prevention and Control Office
Ethiopian Ministry of Finance and Economic Development
Ethiopian Ministry of Water Resources
Ethiopian Telecommunications Corporation
Federal Airport Authority of Nigeria
Ghana Customs & Excise
Nigeria Film Board
Nigeria Ministry of Defence
Norfolk Line
Tanzanian Justice Ministry
UNDP


(Feb 2002 to Nov 2004)

Senior Consultant

Kent

Provided consultancy for small, medium local businesses.


(Dec 2001 to Feb 2002)

Change Manager

Ortho Clinical Diagnostics, Strasbourg - France

3 month contract
Created and implemented Change Control System for a pan-European ERP project
Audited procedures and produced Technical and Security Manuals
Created and introduced operational procedures
Set-up centralised Help Desk service in Belgium
Successfully handed over to internal resource within project timescales


(Nov 1998 to Nov 2001)

Associate Director

CB Hillier Parker, London

Project managed:
a. ISO9000 for IT Dept. – Defined procedures and compiled manual
b. ERP (JDE) implementations for Sweden, Holland and UK
c. Year2000 project for 31 EMEA offices
d. Disaster Recovery project for EMEA
Managed technical and application development project teams
Managed suppliers, contractors and third parties
Introduced SLA’s for London and Stockholm
Delivered client presentations for service contracts
Represented IT Dept. within Business Process Review team


(Aug 1997 to Nov 1998)

MIS Operations Manager

Motorola Cellular Services, Scotland

Management of Technical, Operational, Desktop support and Help Desk teams
Projects managed:
a. transfer of 3,000 desktops from UNIX to Windows98
b. Year2000 project
Established change control procedures for support and development teams
Defined, negotiated and introduced SLA’s
Managed reduction in ‘Mean Time to Fix’ stats from 24 to 1.5 days by changing working practices
Managed suppliers and £5m operational outsource contract
Introduced formal service management procedures


(Mar 1997 to Aug 1997)

Service Delivery Manager

Bull Information Systems, Slough - Berkshire

On Client site:
Defined support processes
Introduced SLA’s
Project managed 3 year support outsource contract worth £1m from Hillier Parker
Introduced formal contract and service management procedures
Improved overall support service levels at client site.

[ Top | CV | Skills ]

Categories & Freelance Skills

Administration Support

Categories

Skills


Finance & Accounting

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Skills


HR/Training & Development

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IT & Internet

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Management Consultancy

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Skills


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