Professional Qualifications

MCSE NT4/2000

Manish_CV

Other: Full, clean UK Driving Licence


SUMMARY

• Microsoft Certified Systems Engineer (NT4/Windows 2000).
• Extensive technical knowledge and experience on Networking Technologies using Windows NT 4.0/2000 server and Microsoft Proxy server.
• Work experience includes project planning and execution, system deployment on a turnkey basis for customers, management and support related activities.
• System installation, operating system installation, customisation, user and group management, disk management, backup & recovery and network management.
• Desktop support and customer facing skills.


COMPUTER LITERACY:

• Windows NT/2000/2003/XP Server, TCP/IP, DHCP, DNS, WINS, Compaq.
• CD writers, DVD Drives, Servers/Workstations, Modems, IBM Hardware, Dell Hardware, HP Printers, Scanners and Projectors.
• Microsoft SQL Server, DNS, IIS, Exchange and Proxy Server.
• Internet Explorer, Netscape, VPN, LAN, WAN, Wireless.
• Microsoft Axapta and Navison Server.
• MS Windows NT/2000/2003/XP Dial up networking, Remote Access Service, Wingate.
• EPO, Norton, Symantec, MacAfee Anti virus software tools.

EMPLOYMENT EXPERIENCE:

Sept 2004 – Present Touchpoint Systems (UK) Ltd
1st & 2nd Line Support Engineer

• Responsible for providing 1st line support maintenance and installation.
• Installations of Exchange Server, Proxy Server, IIS and SQL Server, Windows NT/2000/2003/XP.
• Network Administration on Site and Remotely of Small Business Servers Windows NT/2000/2003/XP.
• Deploy and configure EPO/Norton/Symantec/MacAfee Anti virus software onto desktops.
• Remotely support clients PC/Laptop using Windows Net meeting and Remote Desktop.
• Document all hardware and software faults with resolutions.
• Configure routers, firewalls, domain name services, e-mail, Web, and ftp services.
• Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
• Support and maintenance of Microsoft OS (NT/2000/XP), Microsoft Office suite, Office 2000, Telecommunications system (TCI-IP).
• PC/Laptop imaging using Norton Ghost 2003.
• Solve modem connection problems, network configuration problems, software and hardware conflicts.

28 Feb – Sept 2004 Datalect Group Ltd
PC & Field Support Engineer

• Responsible for providing 1st and 2nd line support maintenance and installation.
• Install, manage and rollout of Windows NT/2000/XP.
• Deploy and configure EPO/Norton/Symantec/MacAfee Anti virus software onto desktops.
• Connect all systems to domain and configure user accounts.
• Set up of network printers for users.
• Remotely support clients PC/Laptop using Windows Net meeting and Remote Desktop.
• Configure Microsoft Outlook settings to Exchange server.
• Provide user training and helpdesk support on site or over the phone.
• Set up backups and restores when necessary.

Oct 2003 – Dec 2003 A Division of Time Products (UK) Ltd
Computer Support & Invoicing

• Provide 1st and 2nd line support maintenance and installation.
• Create, print and invoice orders picking notes.
• Create, print and invoice mail-order reports.
• Credit and re-invoicing.
• Sample requisitions invoicing, etc.

Apr 2003 – Sept 2003 Phloem Systems (UK) Ltd
Desktop Support Engineer

• Provide 1st and 2nd line support maintenance and installation.
• Set up and support user desktops with standard applications.
• Troubleshoot Windows NT/2000 server issues.
• Manage and create user accounts.
• PC/Laptop imaging using Norton Ghost 2003.
• Responsible for daily server and database backups.
• Install and configure new software and update existing software.


Oct 2000 – Mar 2003 Euroinfosys (P) Ltd (New Delhi, India)
Network Engineer

• Configure and set up Windows NT and work grouped network with DNS, WINS and DHCP, etc.
• Install and configure VPN server and client for Windows 2000.
• Troubleshoot Windows NT/2000 networks including user accounts/domains, DHCP and IIS.
• Install modem and configure Remote Access Server.
• Plan and install Windows NT/2000 using Ethernet Hub.
• Install and maintain IIS and Proxy server for the Internet and Intranet using Windows NT/2000.
• Administration of name resolution in NT DNS and WINS.
• Design and implementation of LAN through Thin Ethernet cable (RG-58), UTP structured cabling solution through (RJ-45) cable and different types of Hub like (Passive Hub, Active Hub, and Ethernet Hub).
• Problem resolving for escalated call and support of network installation. Implemented disk mirroring, RAID.
• Install and configure Axapta & Navision Server (Companies ERP product).
• Install and configure Axapta 2.0 + sp1 & sp2, Axapta 2.1 + sp1 & 2 + mp3, Axapta 2.5 + sp2 + mp2 2 tire & 3 tire Connectivity.
• Install and configure Navision 2.0 + sp2 + mp3, Navision financial + sp2 +mp3 server & client.
• Install and configure Mdemon mail server internal mail purpose.

Sept 97 – Sept 2000 Cyber_net Solution (Ahemdabad, India)
Customer Support Engineer

• Installation and maintenance of Network Operating Systems like Windows 98/NT.
• Support all latest office suites – Microsoft Word, Excel, Access, and PowerPoint.
• Fine tuning network performance.
• Primary configurations of protocols like TCP/IP, NetBEUI, NWLink, IPX/SPX, etc. with reference to Windows NT server connectivity.
• Planning and integration of software upgrades; testing to ensure compatibility with all existing and related applications.
• Documenting all hardware and software faults.

Assignment History

(This Seller has recently been shortlisted or contracted for the following people4 assignments)

• Desktop / basic server support Engineer required to carry out the following dutied: · Customer facing, able to do 1st line call handling · Able to install and troubleshoot PC OS and key apps like Outlook and Office · Basic admin/maintenance experience of Windows Server 2003, Exchange 2003 · Some knowledge of Citrix is useful but not essential
• Require network engineer Microsoft - watch guard experience would be very useful
• Technical Service Desk Analyst MAIN PURPOSE OF JOB: To provide optimal value to the business by; Providing 1st line support to internal and external customers. Providing front-line advice and service to end-users on software and hardware related problems. Ensuring timely resolution of requests in line with a published Service Level Agreement. Escalation of requests where necessary. Promote the Service Desk in providing a one-stop service support solution.
• HP Printer Engineer: I am looking for a HP Printer Engineer to install a number of Printers within a networked environment 14th and 15th August at Stanstead Airport. 5 CB415A HP M3027xs 3 Q7830A HP LJ M5035 MFP + fax option 3 Q3701A Fax Option 4 Q7831A HP LJ M5035xs MFP 6 CB426A M4345xs 3 CC395A HP M9050 MFP 3 Q5693A 8 bin mailbox for HP 9050 MFP 2 Q3938A HP CM6040
• Technical Support/Project Engineer : Technical Support/Project Engineer based in London with key Skills: Windows OS HP EVA Vmware Must be able to work with minimum supervision The person will work primarily on the helpdesk system resolving calls and work on projects.

Freelancers, Contractors & Consultants that have been shortlisted with this Seller: