Printer friendly ]1st & 2nd Line Support Engineer - Harrow, Greater London, UK
WinNT, 2000, 2003, XPServer, TCP/IP, DHCP, DNS, WINS, Compaq. CD writers, DVD Drives, Servers/Workstations IBM Hardw, Dell Hardware, HP Printers, Ms SQL Server, DNS and Proxy Server. Internet Explorer VPN, LAN, Wireless
| Rating: | Unrated (New) |
| Hourly Rate: | £22.22 |
| Available From: | Now | Seller ID: | 248957 |
CV | 
SkillsCV
•Microsoft Certified Systems Engineer (NT4/Windows 2000).
•Extensive technical knowledge and experience on Networking Technologies using Windows NT 4.0/2000 server and Microsoft Proxy server.
•Work experience includes project planning and execution, system deployment on a turnkey basis for customers, management and support related activities.
•System installation, operating system installation, customisation, user and group management, disk management, backup & recovery and network management.
•Desktop support and customer facing skills.
Employment History
(Sep 2004 & ongoing)
1st & 2nd Line Support Engineer
United Kingdom
•Responsible for providing 1st line support maintenance and installation.
•Installations of Exchange Server, Proxy Server, IIS and SQL Server, Windows NT/2000/2003/XP.
•Network Administration on Site and Remotely of Small Business Servers Windows NT/2000/2003/XP.
•Deploy and configure EPO/Norton/Symantec/MacAfee Anti virus software onto desktops.
•Remotely support clients PC/Laptop using Windows Net meeting and Remote Desktop.
•Document all hardware and software faults with resolutions.
•Configure routers, firewalls, domain name services, e-mail, Web, and ftp services.
•Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
•Support and maintenance of Microsoft OS (NT/2000/XP), Microsoft Office suite, Office 2000, Telecommunications system (TCI-IP).
•PC/Laptop imaging using Norton Ghost 2003.
•Solve modem connection problems, network configuration problems, software and hardware conflicts.
(Feb 2004 to Sep 2004)
PC & Field Support Engineer
•Responsible for providing 1st and 2nd line support maintenance and installation.
•Install, manage and rollout of Windows NT/2000/XP.
•Deploy and configure EPO/Norton/Symantec/MacAfee Anti virus software onto desktops.
•Connect all systems to domain and configure user accounts.
•Set up of network printers for users.
•Remotely support clients PC/Laptop using Windows Net meeting and Remote Desktop.
•Configure Microsoft Outlook settings to Exchange server.
•Provide user training and helpdesk support on site or over the phone.
•Set up backups and restores when necessary
Professional Qualifications
MCSE NT4/2000
Manish_CV
Other: Full, clean UK Driving Licence
SUMMARY
• Microsoft Certified Systems Engineer (NT4/Windows 2000).
• Extensive technical knowledge and experience on Networking Technologies using Windows NT 4.0/2000 server and Microsoft Proxy server.
• Work experience includes project planning and execution, system deployment on a turnkey basis for customers, management and support related activities.
• System installation, operating system installation, customisation, user and group management, disk management, backup & recovery and network management.
• Desktop support and customer facing skills.
COMPUTER LITERACY:
• Windows NT/2000/2003/XP Server, TCP/IP, DHCP, DNS, WINS, Compaq.
• CD writers, DVD Drives, Servers/Workstations, Modems, IBM Hardware, Dell Hardware, HP Printers, Scanners and Projectors.
• Microsoft SQL Server, DNS, IIS, Exchange and Proxy Server.
• Internet Explorer, Netscape, VPN, LAN, WAN, Wireless.
• Microsoft Axapta and Navison Server.
• MS Windows NT/2000/2003/XP Dial up networking, Remote Access Service, Wingate.
• EPO, Norton, Symantec, MacAfee Anti virus software tools.
EMPLOYMENT EXPERIENCE:
Sept 2004 – Present Touchpoint Systems (UK) Ltd
1st & 2nd Line Support Engineer
• Responsible for providing 1st line support maintenance and installation.
• Installations of Exchange Server, Proxy Server, IIS and SQL Server, Windows NT/2000/2003/XP.
• Network Administration on Site and Remotely of Small Business Servers Windows NT/2000/2003/XP.
• Deploy and configure EPO/Norton/Symantec/MacAfee Anti virus software onto desktops.
• Remotely support clients PC/Laptop using Windows Net meeting and Remote Desktop.
• Document all hardware and software faults with resolutions.
• Configure routers, firewalls, domain name services, e-mail, Web, and ftp services.
• Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
• Support and maintenance of Microsoft OS (NT/2000/XP), Microsoft Office suite, Office 2000, Telecommunications system (TCI-IP).
• PC/Laptop imaging using Norton Ghost 2003.
• Solve modem connection problems, network configuration problems, software and hardware conflicts.
28 Feb – Sept 2004 Datalect Group Ltd
PC & Field Support Engineer
• Responsible for providing 1st and 2nd line support maintenance and installation.
• Install, manage and rollout of Windows NT/2000/XP.
• Deploy and configure EPO/Norton/Symantec/MacAfee Anti virus software onto desktops.
• Connect all systems to domain and configure user accounts.
• Set up of network printers for users.
• Remotely support clients PC/Laptop using Windows Net meeting and Remote Desktop.
• Configure Microsoft Outlook settings to Exchange server.
• Provide user training and helpdesk support on site or over the phone.
• Set up backups and restores when necessary.
Oct 2003 – Dec 2003 A Division of Time Products (UK) Ltd
Computer Support & Invoicing
• Provide 1st and 2nd line support maintenance and installation.
• Create, print and invoice orders picking notes.
• Create, print and invoice mail-order reports.
• Credit and re-invoicing.
• Sample requisitions invoicing, etc.
Apr 2003 – Sept 2003 Phloem Systems (UK) Ltd
Desktop Support Engineer
• Provide 1st and 2nd line support maintenance and installation.
• Set up and support user desktops with standard applications.
• Troubleshoot Windows NT/2000 server issues.
• Manage and create user accounts.
• PC/Laptop imaging using Norton Ghost 2003.
• Responsible for daily server and database backups.
• Install and configure new software and update existing software.
Oct 2000 – Mar 2003 Euroinfosys (P) Ltd (New Delhi, India)
Network Engineer
• Configure and set up Windows NT and work grouped network with DNS, WINS and DHCP, etc.
• Install and configure VPN server and client for Windows 2000.
• Troubleshoot Windows NT/2000 networks including user accounts/domains, DHCP and IIS.
• Install modem and configure Remote Access Server.
• Plan and install Windows NT/2000 using Ethernet Hub.
• Install and maintain IIS and Proxy server for the Internet and Intranet using Windows NT/2000.
• Administration of name resolution in NT DNS and WINS.
• Design and implementation of LAN through Thin Ethernet cable (RG-58), UTP structured cabling solution through (RJ-45) cable and different types of Hub like (Passive Hub, Active Hub, and Ethernet Hub).
• Problem resolving for escalated call and support of network installation. Implemented disk mirroring, RAID.
• Install and configure Axapta & Navision Server (Companies ERP product).
• Install and configure Axapta 2.0 + sp1 & sp2, Axapta 2.1 + sp1 & 2 + mp3, Axapta 2.5 + sp2 + mp2 2 tire & 3 tire Connectivity.
• Install and configure Navision 2.0 + sp2 + mp3, Navision financial + sp2 +mp3 server & client.
• Install and configure Mdemon mail server internal mail purpose.
Sept 97 – Sept 2000 Cyber_net Solution (Ahemdabad, India)
Customer Support Engineer
• Installation and maintenance of Network Operating Systems like Windows 98/NT.
• Support all latest office suites – Microsoft Word, Excel, Access, and PowerPoint.
• Fine tuning network performance.
• Primary configurations of protocols like TCP/IP, NetBEUI, NWLink, IPX/SPX, etc. with reference to Windows NT server connectivity.
• Planning and integration of software upgrades; testing to ensure compatibility with all existing and related applications.
• Documenting all hardware and software faults.
Categories & Skills
Administration Support
Categories
Skills
- Access (Microsoft)
- Excel (Microsoft)
- Microsoft
- Outlook (Microsoft)
- PowerPoint (Microsoft)
- Word (Microsoft)
IT & Internet
Categories
Skills
- Broadband (Networks)
- Cisco (Networks)
- DHCP (Networks)
- DNS (Networks)
- HP (Hardware)
- IP (Networks)
- IPX (Networks)
- ISDN (Networks)
- LAN (Networks)
- LAN Network Management (Networks)
- Microsoft (Operating Systems)
- PC Hardware
- PC Servers (Hardware - HP)
- Server Installation (Hardware)
- Windows 2000 (Operating Systems - Microsoft)
- Windows 2003 (Operating Systems - Microsoft)
- Windows 9x (Operating Systems - Microsoft)
- Windows CE (Operating Systems - Microsoft)
- Windows NT (Operating Systems - Microsoft)
- Windows Vista (Operating Systems - Microsoft)
- Windows XP (Operating Systems - Microsoft)
Management Consultancy
Categories
Skills
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