CV (Curriculum Vitae) / Résumé

Professional Summary
 11 years of IT experience includes various levels of testing for different kind of products in telecom domain including GSM, GPRS, UMTS, Networking protocol testing and test development
 As a Test Analyst & Manager responsible for preparing of test strategy, defined a test plan, preparation of test schedule with estimation and managed a testing team

Professional Qualification
1 Bachelor of Engineering in Computer Science & Technology from IIT, Roorkee, 1996
2 Diploma in Management (DIM) from IGNOU, 2004

Technical Skills
1 Domain & Network – FCAPS model, eTOM framework, TCP/IP, IP Networking, Network and Element Management System (NMS & EMS), Service Provisioning and Activation, Northbound and Southbound Interface
2 Technology - SNMP, VoIP, PSTN, ATM Switching and Routing Technology, LDAP, MPLS, ELCR
3 3rd Party Products & Tools – BEA Weblogic WLI, Axioss from Axiom, BroadWorks EMS, HP Openview Fault Management, CSG Kenan, Mediation, TMOS platform, TR Tool, MKS Integrity Suit 2005, Clear Case, Business Intelligence & Crystal Report, MS Front Page editor, Test Director, IFMS, Apache Web server
4 Database – Oracle, Sybase, MySQL
5 Languages – C, C++, Pro*C, Perl, Java & XML , Assembly Languages 8085, 8086, PHP
6 Operating Systems – Solaris 9/10/11, HP-UX, Windows XP Professional
7 Hardware - HP 9000 D Class Server, HP Kayak WS, HP UX and NT Server

Certifications and Training
1 Agilent’s NetExpert
2 Object Oriented and Design Analysis using UML from Rational Corporation
3 JAVA from SQL Star International
4 CORBA from ICMG, Bangalore
5 CMM Overview from BSI conducted by QAI
6 Sybase Training
7 AxiOSS from Axiom
8 Netcool Micromuse

Professional Experience

Satyam Computer Services Ltd. (Joined on Nov’2004)
Technical Consultant

1. APS 4.0 Provisioning System for Virgin Media, UK (starting from April’2006)

Project Description
APS 4.0 is a Single Provisioning system that is capable of routing messages between the subscriber management systems and DTV end-point systems to support services for broadband channels, PPV purchasing, interactive TV TV eMail, Open Internet Access (OIA) and Broadband Internet Access (BIA) through STB.
APS 4.0 software components have been developed using industries standard technologies such as Java™ and XML with the use of the standards-based directory and Web Services components, they provide a unified service management platform that can be scaled to meet the needs of the world’s most demanding telecommunications service providers. This new technology will allow subscribers to easily self-access a limitless array of voice, broadband internet and TV services leading to faster uptake, less churn and significantly increase ARPU via the objective below:
1 Leverage industry leading application features set for HSD, ISP, iDTV, DTV and VoIP
2 Deliver standard product suite functionality
3 Accelerate adoption of new and tiered services
4 Provide cost-effective creation and launch of new bundle, tiered and personalized services in real time.
5 Reduce Opex costs by utilizing “off the self” products
6 Reduce total cost of ownership as a direct result of reduced operational costs.
7 Increase business continuity services.

Technology and 3rd Party Products
1 BEA Weblogic 8.1 SP4, eTrust X.500 8.1 SP1, JDK 1.4.2, Solaris 10, Oracle 10, Liberate 1.2.7.5.2 (UDS Directory), Intermail MX 6.15 (Mail Server), CNR 5.5.10, Nagra Version 2.6.1 (Broadcast Provisioning System), TWTV Ark 3.5
2 MKS Integrity Suit, Apace Web Server
3 Case study of AXIOSS suite (specially Order to Service and Service Activation) to develop the competency and for their future use

Contribution
As a Test Manager, I am responsible for the following -
1. Prepared a test Strategy and defined test plan for each phase of testing
2. Written Test cases and test records
3. Monitoring of test progress and schedule
4. Managing a offshore and onsite testing team
5. Managed Customer Acceptance Testing (CAT), Regression testing and End to End (E2E) testing
6. Delivered the customer technical installation and application integration plan
7. Tracking of Issues raised by Customer and Internal test team
8. Resolved escalation which comes out at the time of testing and installation & configuration issues within the existing SLA agreements with the support teams as required
9. Conduct and analyzed ‘system behaviors’ tests such as – fail over tests, performance, business continuity
10. Co-ordination of the solution / product covering -
• Communication and feedback to development and build / test personnel
• Key technical integration contact with customer
• Systems analysis strategy, specification, plan and execution
• Managing commissioning of the Software and integration tasks
6. Participated in Release Process

2. Optus Bigfoot for Optus, Australia (Aug’2005 – March'2006)

Project Description – Bigfoot Program
Bigfoot program is a part of an overall strategy to transform the economics of Off-net Telephony and Resale Digital Subscriber Line (RDSL) and change the competitive landscape for Customer and Multimedia (CMM) by selectively building out a local telephony and DSL network, thereby converting the resale customer base into a more profitable "HFC like" business.
Objective of Bigfoot Program is to install Optus infrastructure in selected Telstra exchanges and utilize the existing Unbundled Local Loop (ULL) infrastructure to support Optus’ own DSL, Local Access Telephony (LAT) and Long Distance (LD) product offering, known herein as ULL-DSL and ULL-Telephony (Local and/or LD) respectively. End to end implementation of a ULL-DSL and ULL-Telephony (Local and Long Distance) service, front end to support these services i.e. Order Management/Order Provisioning (OMOP), Customer Care.

Technology and 3rd Party Products
4 CSG Kenan Billing system
5 Test Director
6 Integrated Fault Management System (IFMS)

Contribution - As a Test Manager responsible for -
1. Prepared a test Strategy and defined the test plan for each phase of testing
2. Written Test cases and test records
3. Monitored of test progress and schedule
4. Testing includes Customer Acceptance Testing (CAT) and modules testing
5. Worked as a test coordinator and managed System & functional E2E testing
6. Tracking of issues raised by team and customer using Test Director.

3. BSNL IOBAS for BSNL, India (Nov’2004 – July’2005)

Project Description
BSNL-IOBAS project covers the implementation of Inter Operator Billing and Accounting Solution on an ASP Bureau Model Basis. This also covers handling the day-to-day operations pertaining to the Interconnect Billing and accounting for a period of 3 years and Satyam has been awarded this contract covering more than 50% of the subscribers belonging to BSNL. This project involves the implementation of Interconnect Billing system along with a Mediation System, reporting tool and also an exhaustive Network implementation being carried out by Satyam
BSNL is world’s 7th largest Telecom Service Provider and perhaps the biggest Interconnect Settlement system in the word being implemented in terms of the Geographical and Network coverage being extended.

Contribution
Managed Installation and Testing team that was responsible to up and start all the POI (Point-of-Interconnect) computers, located at the crucial juncture in the Karnataka, Tamil Nadu and Kerala

Wipro Technologies (Jan’2003 – Nov’2004)
Team Leader

4. MN OSS 5.2 / EMM 2.0 Release for Ericsson, Sweden (Mar’2003 – Nov’2004)

Project Description
MN OSS should contribute to the first commercial solution of Analyzer Engine Multimedia by supporting a complete industrialized, productified and verified engine multimedia solution. MNOSS must provide sub network management, from Fault Management, Performance management and Element management perspective for the following components: EMA, BGW (IPMM1.0.2), Preserve Server, Broadworks 9.0, HSS (IPMM 1.0.2 +), CSCF (IPMM 1.0.2+) Border Agent, Conference Server, Prepaid Server, SMS GW etc.
For EMM 2.0, the reports are outlining the Performance Management of all the EMM nodes, including non-TSP based nodes (SNMPv3 based).

Contribution
1 As a System Analyst analysed the customer needs and provided the solutions to monitor the performance of their Network Elements and Southbound Interfaces
2 Modified the Design document to match the new requirement for both TSP and SNMPv3 based reports with the new counters.
3 Designed and Implemented of NMS and EMS level reports using Crystal Report
4 Modification of SNMPv2 to SNMPv3 and also prepare the test bed for the testing of SNMPv3 interfaces

5. Export Server of Analyzer for Ericsson, Sweden (Nov’2003 – Feb’2004)

Project Description
ANALYZER Engine is a product for managing data received from a telecommunications network. Engine consists of a number of servers; Aggregation - Collect, Aggregation – Process (includes also Table Monitoring), Aggregation Rules, Alarm Dispatcher, Export, Mediation Device Agent, Message Server, File Monitoring, File and Table Monitoring Rules, Rules Checker, AdminServer, AuditServer, and Scheduler. There may be one or several of the Mediation Device Agent and the clients. There must be only one of the rests of the servers. They all communicate via Orbix, which implements the CORBA standard protocol. The GUI is supported on HP-UX 10.20, Solaris 7, Solaris 8, Windows 2000, and Windows 98. ES used to export the data from the database to a file (supporting file format are mdi, csv, and xml.)

Contribution
Analysis, design and implementation of Export Server using core Java. Also done the Modules and Unit testing.

6. IP MIB-II Application 2.0 for Ericsson, Sweden (July’2003 – Oct’2003)

Project Description
It is Quality of Service IP application. This application consists of a collection of predefined statistical reports covering the operation of telecommunication network. Varity of reports provide useful information for short and long term planning, like- the effects of short-term faults (disruptions) and other exceptional circumstances. The following reports are available: Interface Quality of Service, Class of Service IP Traffic, and Class of Service Summary, Delay Report, and Jitter Reports

Contribution
1 As a System Analyst analysed the customer needs and provided the solutions to monitor the performance of their Network Elements and Southbound Interfaces
2 Written design document with MIB-II Counters details
3 Designed and Implemented of NMS and EMS level reports using Crystal Report also performed the Unit and customer acceptance testing (CAT)
4 Prepared Setup file for Windows platform using Install shield professional 6.0

7. MN OSS 5.1 / EMM 2.0 Release for Ericsson, Sweden (Nov’2001 – June’2003)

Project Description – This release contains the EMS and NMS level reports for -
ATM Application (Core 301/305 and Access 310/320 switches)
ATM Application is Performance Management tool, which monitors the ATM Public Switches. The parameters (for the ATM service switches) are available via the SNMP interface for ATM network elements, and are being presented in the technical report. Raw data are passed into Engine (Analyzer) through mediation and Engine aggregates these data and stores it into the database.

Telephony Server (TeS)
This project releases a new performance management application for the Telephony Server and related voice services. It provides AXD-AXE based reports developed for MN-OSS 5.0 framework. It includes LDAP Client, Reports and Data Model / Stored Procedures. LDAP Client is written to take the data from LDAP Server and stored these data in to the Sybase database using shell scripts and then reports created using Seagate Crystal Report tool. This application is for Solaris 8 with ANALYZER Engine 2.3.

PSTN Application
The PSTN Application product will contains the following reports:
Basic Traffic Types, Route Traffic, Delay Routes, Route Traffic, PBX Routes, Route Exceptions, Delay Routes, Route Exceptions, PBX Routes, Traffic Dispersion per Route, Traffic Level Trend, Top X Routes based on Peak hour Utilization, Bottom X Routes based on Peak hour Utilization, Call Processing, Network Elements

Contribution
1 As a System Analyst analysed the customer needs and provided the solutions to monitor the performance of their Network Elements and Southbound Interfaces
2 Written design document with respective counters details to fulfill the customer needs
3 Designed and Implemented of NMS and EMS level reports using Crystal Report and core Java also performed the Unit and customer acceptance testing (CAT)
4 Prepared Setup file for Windows platform using Install shield professional 6.0

EHPT India Pvt. Ltd. (Oct’1998 - Jan’2003)
Senior Software Engineer

1. EHPT SLA Manager for Ericsson, Sweden (June’2001 – Oct’2001)

Project Description
The SLA Manager is a system for measuring and keeping track of the agreements made in the SLA contract. The object model of the business objects for the SLA Manager project basically covers all objects that are transferred between the client and the server with the CORBA interface. It gives an understanding of how the data (SLAs, Services, etc) is structured in the system. The main output from the system is the reports. Reports for the customer will allow comparing the delivered level of quality of service with the agreed level. The second output is the events. For example: When an SLA has been broken, an event may be sent to the billing system. When internal warning levels are broken, events will be sent to the service provider (by e-mail, pager or SMS). SLA Manager will be RDBMS multivendor enabled. The project consists of three parts.
1 User Interface (UI) – used to enter the threshold values.
2 Server part - validates all the data that accept from UI and send to database.
3 CORBA interface between UI and Server using Java APIs.

Contribution
Design and implementation of APIs using Java to support the server activities and done the final Customer Acceptance Testing (CAT)

2. EHPT Analyzer SNMP Stack for Chine Telecom, Hong Kong (Feb’2001 – May’2001)

Project Description
SNMP stack consists of the designs and implements of SNMP Stack APIs for supporting SNMPv1 and SNMPv2c used for communications between Agent and Manager. APIs helps the developer to build SNMP manager applications. SNMP stack will be developed on the Analyzer Framework on HP-UX machine. The network consists of network elements, which can be any devices implementing the Simple Network Management Protocol (SNMP), such as hosts, terminal servers, printer, routers, bridges, hubs and multiplexers.

Contribution
Implemented and tested SNMP Basic Operations using core Java APIs for Get, GetNext, GetBulk, Set

3. CHA (Command Handling Application) for Ericsson, Sweden (July’2000 – Jan’2001)

Project Description
CHA enables communication with the External Systems registered with the Information Model handler. CHA is being used for sending MML commands to the managed objects through a scheduler. The CHA has been designed to incorporate sending of bulk MML commands through MML command files. The output of the command is stored in the log file for later reviewing. It provides CORBA interface for registering it services. The following tasks can be performed:
1 Sending of Man-Machine Language (MML) commands
2 Handling of command files
3 Log analysis for commands, responses and spontaneous reports
4 Time activation of command files and system command files
5 Subscriptions to spontaneous reports

Contribution
1 Modified an existing Man-Machine Language (MML) commands files
2 Log analysis for commands, responses and spontaneous reports
3 Also performed the testing of reports

4. Electronic Log Book (ELB) for Ericsson, Sweden

Project Description
The Log Book provides the means to the user to automatically record the actions taken for a given assignments. Tasks (also known as recorded action) are organized in lists thereby enabling the users to keep track of given assignments performed by the work force.

Contribution
1 Product Takeover from Ericsson Sweden to Ericsson India
2 Product Extension and Maintenance using core Java.

5. Telecom Billing System (BSS) for CAT, Thailand

Project Description - TBOSS
EHPT Progressor is such billing system to provide all these capabilities to suit demands from Customer Care Services and Billing Process in a modern telecommunications business. It is an integrated and flexible system for telecom operator within an areas such as performance, flexibility, scalabilities, multi vendor, and new services introduced, like Wireline telephony services in PSTN, Leased line, Datacom Services, IN Services (like –Virtual Private Network (VPN), Free Phone, Premium Rate, Indirect Access, Calling Card) and any non usages or recurring charges associated with these services)

Contribution
As a System Analyst, had a discussion with client for new services – Direct Debit, Service Activation, Thaipak Service, Penalty Interest, Black & white list Interface
1 Designed and implemented of those services
2 Written new batch programs and modified an existing batch programs

Shaw Wallace & Co. Ltd (Aug’1996 – Sep’1998)
System Engineer

1. Sales Info 2000 for Shaw Wallace, India

Project Description
It’s an Inventory package for material management used for online transaction facilities among all the depots within India. This package consists of three main parts 1) Forms 2) Reports 3) Oracle DB. This was developed in Oracle 7.3 and Form 4.5 and Report 2.5

Contribution
Worked for the development and implementation of the project, and deployed the application in all the depots over India