·Hardware rollout on behalf of HP for their client General Electric Co. (GE Money Secured)
·Installation within legal, financial and risk management division of GE.
·History of previous ICT installations, agreements and working on secured sites.
·XP Rollouts of Desktops and Laptops for GE at their Harrow and Watford sites
·Deploying the images to the machines, complete software installs via Unicentre and Manual installation
·Rollout and PC Migration experience with excellent knowledge of configuration documentation and asset management
·Configuring new computers, blackberrys, docking stations, printers, and scanners and adding all systems to correct domain
·Maintaining Asset Log of all new equipments deployed and old hardware received
·Maintaining high level of security against any data lost, theft and misuse.

· XP Rollouts of Desktops and Laptops right across Essex County
· Configuring new computers, docking stations, printers, and scanners and adding all systems to domain
· Maintaining Asset Log of all new equipments deployed
· Performing end user training of new software and computer systems being deployed
· Picking up new Laptop/Desktops and equipments and delivering it on client sites ready for deployment
· Maintaining high level of security against any data lost, theft and misuse.
· Having CRB and Basic Security clearance while working on certain sites involving students and young people

· Archive and de-commission servers, redundant systems and IT equipment
· Providing IT support as necessary within the IT Infrastructure
· Install all new and replacement server equipment; monitor delivery and review invoices
· Ensure server security and report incidents
· Maintain accurate documentation of server stock, including rack diagrams, server documentation and manuals
· Maintaining a secure IT working environment within the company
· Operating safely at all times in line with Company health and safety requirements
· Undertaking other duties that my manager may assign to me from time to time.
· Traveling around to different bank’s sites and work the hours this can involve.
· Working in a varied team environment supporting the updating and housekeeping of server across all sites and locations and getting servers ready for disposal where necessary
· Server manufacturer and models included HP, Dell, Compaq, Fujitsu Siemens and Sun Microsystems
· 360G1, DL380 G1, DL380 G2, DL380 G3, DL380 G4, DL385 G1, DL580 G1, DL580 G2, DL585 G1, Proliant 6400, Proliant 8500
· Sunfire V240, 280r, v440, v490, v1280, 3800, Enterprise 420r, Enterprise 4500, Enterprise 6500

· XP Rollouts for all Council Departments and sites within Hertfordshire
· Configuring computers, printers, scanners and all hardware and software applications
· Cataloguing all old hardware equipments replaced
· Managing the deployment of new workstations, while monitoring existing internal and external modes.
· Responsible for troubleshooting, support and maintenance of all server hardware/software, related peripherals and communications equipment and be involved in the install, commission, upgrade and audit of server systems and peripherals.
· Maintaining stability and security of the network and components in the form of regular updates, upgrades and backups.

• Planning and performing internal audits of Courts and Magistrates of England and Wales
• Liaising with all the sites regional security officers and local IT offices and managers
• Collecting and evaluating evidence of courts information systems, practices, and operations
• Evaluating all general IT risks and controls
• Investigating security procedures in place for all IT systems and backups
• Analysing and collecting information on all COMMS Rooms, Servers, Cabinets and IT equipments at courts
• Photographing and drawing COMMS/Server room layouts for possible future upgrades and servicing
• Completing a full survey report on building and its IT infrastructure, security and Health & Safety implications

• Migrating data and users accounts across different domains
• Creating new incidents, chasing and resolving all outstanding Incidents and IMACS calls
• Liaising with all Barclays and Getronics Support centres across UK
• Responding to all email support enquiries
• Providing one2one training to all new staff on Barclays and Getronics systems and work procedures
• Logging all calls and providing a resolution within Barclays service standards and SLA agreements
• Updating Barclays through Servicecentre with progress and feedback on all calls and cases
• Liaising with 3rd party service providers e.g. BT, Field Engineers and Support Centres

• Dealing with all call escalations and calls passed from 1st and 2nd line

• XP Rollouts and Desktop support for T-Mobile Headquarters and all sites across UK (Dell Machines)
• Configuring computers, printers, scanners and all hardware and software applications
• Cataloguing all old hardware equipments replaced
• Travel to all UK sites and Logging all new builds and installations with head office
• Installing and supporting Windows XP, Office 2000, Outlook and Bespoke applications face to face with users
• Sites included in Warrington, Lancashire, Manchester, Birmingham, Bristol, Slough, London, Hatfield and Oxford

• Building and installing configuring computers, servers, monitors, software and hardware.
• XP Rollouts, IT support and repair at Universities, Colleges, Schools and Nurseries.
• Desktop face to face support with users and clients
• Liaising with 3rd party service providers and other Field Engineers across UK

• Logging all calls, fault diagnosis and resolution with head office
• Providing strong customer service and administration skills with the ability to travel to client sites within three counties.

• Dealing with all call escalations and calls passed from 1st line
• Configuring computers, printers, scanners and all hardware remotely and over network
• Starting and monitoring Connell’s backup servers in over 300 locations within UK
• Carrying out onsite visits/repairs to branches and their IT Systems
• Building and installing computers, Windows 2000 Servers, software and hardware in Connell’s branches
• Logging all calls and providing a resolution within service standards.
• Learning all bespoke software used and providing support to clients where necessary i.e. Matchmaker, Quest, WebTrend
• Liaising with 3rd party service providers e.g. BT, HP, and Field Engineers

• Providing 1st/2nd line technical support to Ofsted

• Answering all technical support via phone, email and remote access.

• Supporting Ofsted employees and regional centre workers throughout the United Kingdom

• To answer telephone calls within service standard. To validate, record and allocate calls, using call logging software. To provide a resolution to 1st Line calls made to the Service Support Desk

• To ensure customer enquiries are resolved or passed to the relevant group for resolution within Service Standards

• Installation and configuration of software and hardware equipment

• Organising the collection and delivery of equipments to clients where necessary

• Liaising with 3rd party service providers e.g. BT, Field Engineers and Couriers