• I assist Medical Writers in preparing manuscripts for publication and assuring that they conform to publisher’s style and editorial policy.
• Duties included word processing manuscripts, meeting materials, correspondences and other documents; production of graphs/slides and presentations; resourcing; proofreading; project management; chase and liaise with clients and authors. Updating of client website via Documentum, a content management system.

• Worked in a team of seven, managing the day to day operations of the internet and Ebay sales and two of the team.
• Successfully dealt with all aspects of Customer Service, which included answering all customer enquiries or issues. Completing orders, taking payments and issuing refunds.
• Monitored stock levels, ensured that all orders were sent out on time, returns and missing parts were dealt with immediate turn around to ensure complete customer satisfaction.
• Created descriptions and listed features for each item of stock to show on the website and Ebay to maximise sales potential.

• Worked in a global team of nine, team leading and project managing where applicable.
• Assisted in the successful role out of various applications such as RedDot — a content management system, Window SharePoint Services and Groove — collaboration software. This included becoming an application expert from the point of view of managing translation of processes into assisting with application requirements, configuration, testing and transition. My main responsibilities were to help analyse, design, test, implement, document and support developments and enhancement to iSOFT system solutions.
• Travelled to various different countries to liaise and train users, to ensure that system solutions are fully and correctly utilised in order for them to take over the role of updating their own country website, intranets and collaboration sites.
• Project managed and assisted in updating the company website, two intranets and various other internal and external websites for the company. I was involved in the first phase of creating a single global intranet, which was fully content managed. This included working with various content managers across the globe, finding out their requirements, then creating documentation, style guides and providing training where required.
• Successfully project managed the first stage of a merger infrastructure integration plan, which consisted of ensuring that all new staff had an isoftplc.com email address. Assisting in the creation of an iSOFT intranet within the other company’s network, integrating their current sub web applications and disabling of their own company intranet. Also ensuring the rebranding and key messages are given out on both company websites.
• Administered web pages either through RedDot or our in-house content management system or through basic HTML programming using Dreamweaver MX with basic image manipulation using Photoshop 7. Also general administration using Microsoft Office, FTP, proofreading and collating web statistics etc.

• Project management, overseeing approximately 20 different website projects, new and existing. Working with creative, production and account managers from the onset to completion to ensure all aspects of the project are covered and no major problems should occur.
• Liaison with all levels of management and clients, existing and potential, regarding new and existing work.
• Created a filing system and designed an internal website for the company to view the current status of all the web projects.
• Other duties include budgeting, html programming, FTP, proofreading and general administration.

• Managed the daily traffic of production and proposal work within the New Media group and act as Project Assistant to the New Media Director.
• Managed the production of materials for publication in HTML for internet and intranet projects and also acted as the Editor and updated the company intranet site weekly.
• Monitored the Adelphi Group website performance, accessing statistics and dealing with any incoming emails requesting information.
• Main duties as a Personal Assistant were providing full, confidential secretarial and administrative support to the Business Director using the full Microsoft Office Suite this also included diary management and booking travel.

• Assisted the Editor in preparing manuscripts for publication and assuring that they conform to publisher’s style and editorial policy.
• Duties included word processing manuscripts, meeting materials, correspondences and other documents; production of graphs/slides and presentations; proofreading; project management; progress, chase and liaise with clients, authors, suppliers and other groups in the company; database entry and enquiry on publication plans.

• Awarded employee of the year 1994–1995 from a team of approximately 30 people.
• Successfully went from just receptionist duties to also carrying out secretarial work for a team of five. Duties included word processing, typing letters, reports, mail merging, preparing distribution lists for press releases, filing, faxing, photocopying and postal responsibilities.

• Undertook various office duties including sales and purchase ledger work, stock control, some aspects of finance, word processing and typing.
• Successfully managed the running of the shop in the absence of the Manager including five months covering for maternity leave. This included dealing with customers, window displays, merchandising, ordering of stock and telephone requests.