▪ Established French IT company looking to break into the UK market. Providers of performance management & capacity planning software. Ensures business critical systems are up and running at all times. Alerts to problems or potential problems, allows IT Managers to drill down to the root cause of problems, provides historical data and assists with solution finding. Also provides resource level reports when additional items are to be added to infrastructure.
▪ Business development, marketing, organising events, event analysis, event invite & follow up, CRM administration, trend analysis, distribution of event leads to appropriate contacts internationally, event attendance, telemarketing, appointment setting etc.
▪ Reporting to Business Development Director – UK.

▪ Full marketing & PR services for international construction company, providing infrared patching processes for highways, asphalt preservation processes, concrete preservative and flexible concrete repairs.
▪ Initially Business Development Executive and selling environmentally friendly, non-toxic concrete preservatives to airports in the UK and abroad, defence estates, major construction companies, architects etc.

▪ Role progressed to selling infrared patching processes into local authorities – then asphalt preservative to DBFOs (design, build, finance & operate), major conglomerates assigned motorway projects at design, build & finance stage by the highways agency and then onto operate the road system for 30 years and guaranteed to return with a further 10 years of life.
▪ As Marketing Manager – identified & fully organised events, exhibitions, seminars and presentations. Designed specific power point presentations for Business Development team, wrote press releases, designed company literature, identified relevant awards & organised entries. Working alongside Business Development Team, Sales Support Manager, Senior Operations Manager, Operations Manager & reporting to Sales & Marketing Director, Managing Director & Finance Director.
▪ Managed work for Office Manager – Operations Assistant – Sales & Marketing Assistant.

▪ Writer for Smallholder Magazine – part of the Newsquest Group.
▪ Copy agreed with Editor – past articles include: village life from an incomer’s perspective, extreme weather conditions – how Australians deal with drought – how we can implement their ideas for the future, surprising events in Scotland – drought hits Aberdeenshire in January, floristry etc.
▪ First article published in May 2005.

▪ Business development, lead generation & appointment setting for Managing Director, Sales Director & Operations Director.
▪ Establishment of relevant marketing material, CRM management, training on CRM use, HR Support for HR Specialist – mainly recruitment, Head Hunter, maintenance of recruitment tracker.
▪ Working alongside Database Manager and HR Specialist – reporting to, Sales Director, Operations Director & Managing Director.

▪ Managing of PR & Marketing for key accounts, producing results trackers, organising meetings & events, producing marketing information, lead generation, managing various accounts, print & design, IT, civil engineering, architecture & landscaping.

▪ Event management, process setting, management reporting, managing company’s lead generation, designing and co-ordinating e-shots & mail-shots. Managing event invites and follow-ups, design of marketing material, team training, coaching & development – new products & CRMs. Managing marketing & administrative teams, working alongside Account Managers & reporting to Sales & Marketing Director & Managing Director

▪ Managed team of 15 – responsible for coaching & training, monitoring & development. Organised monthly 121s & annual appraisals, set SMART objectives. Thomas Cook Global Services won European Platinum Call Centre of the Year awards 1999 & 2000. Responsible for sickness database & annual leave allowance – call centre resource cover at all times. Difficult call handling & overseeing appropriate action. Managed refunds up to £10k in any one transaction or states of emergency, selling of generic services to various companies including travel agencies, banking institutions and credit card issuers. Budget management, procurement business cases. PR for showcase call centre for potential corporate clients and selling benefits of Global Services proposition to Thomas Cook Retail staff. Responsibility for recruitment for all areas of Global Services. Management Information Reporting.
▪ Working alongside, Investigations Team Managers, Travellers Cheque Refunds Team Managers, Operations Managers & reporting to Operations Director.