Professional Qualifications

Cisco Certified Network Professional (CCNP - BSCI 2009)
Cisco Certified Network Associate (CCNA 2009)
Cisco Certified Entry Network Technician (CCENT 2009)
Microsoft Ceritified Professional.(MCP 2007)
Honors Bachelors Degree In Information Technology. (2005)
I have attended several intel channel trainings.(2006)

CCNA MCP CCENT

Highly motivated and ambitious individual with over 4 years experience in the provision of 1st and 2nd line IT and telephony support. Experience of working in partnership with customers to deliver on-site and remote, support. Proactive in supporting and developing other members of the team on technical and resource issues.

IT Support Skills

Experience:
Provision of 1st and 2nd line IT support, remote IT support, telephone system support & networking assistance, all using industry standard software and equipment.

IT & Hardware Systems Experience:
IT; Wifi (on Cisco 800 Series Routers), Adsl & Isdn (on Cisco 1700 & 1800 Series Routers) Windows 98, Windows NT4, Windows 2000, Windows XP , MS Office 2003, Open Office, Active Directory, Citrix Metaframe, Novell NetWare for Windows, Cisco IOS, VNC, Altiris. Phone; Mitel, Lucent, Avaya, Epos Systems, Chip and Pin Devices, Epson and Hp Printers, 3 com hubs, Netgear Routers, Intel Based Computers and Servers.

Call Logging Systems Used:
Remedy ver. 6 & 7, Web RT and Cluster 4

Other Key Skills

Learning – able to assimilate technical information quickly and easily, putting into practice new working methods and techniques
Communication – Ability to communicate technical information clearly and concisely to a range of customers as well as specialist engineers and consultants.
Interpersonal – Ability to integrate quickly and work efficiently as part of a team, building strong and lasting working relationships.

Achievements

• Whilst under contract with GE Equipments in October 2007 I was involved in the installation of new IT systems including new PC and IP Telephones. I successfully achieved my target in less than half the time.

• At the age of just 25years, working for big companies like GE Equipments, Carphone warehouse and tiscali broadband, I think it’s a achievement in itself.

Professional Training

CCNP (Cisco Certified Network Professional) BSCI, 2009;
Includes Building Scalable Cicso Internetworks.

CCNA (Cisco Certified Network Associate), 2009;
Includes Cisco routers and switches, network implementations and troubleshooting.

Microsoft Certified Professional, 2007
Windows OS - Installing and supporting Windows operating systems.
Intel Channel Training,2006
I am professionally trained by Intel to support Intel based Computers.


Career History

GIS Service Desk Analyst, Carphone Warehouse (Contract), Jan 2008 – Current
Part of a multi-skilled team providing support on different IT Problem.
- Remote access to Back Office & Servers using Acitive Directory Web Application (AD Tooks).
- Raising fault calls and service requests, assigning problems to appropriate service delivery units.
- Provided technical support to a network and computer Hardware including scanners, printers and chip and pin devices to over 800 Sale Stores all over UK including support on their bespoke EPOS system.
- Creating and deleting user profiles, remote access using VNC and Citrix Metaframe.
- Worked With MS Windows 2000 Pro, XP Pro, Windows 2003. Rolling out new software packages and remote software upgrades and software patches.
- Using all resources available to carry out fault fixes
- Meeting agreed service level agreements and key performance indicators
- Replication of user problems in order to diagnose problems and find solutions
- Assigning calls to 3rd Party Companies (ikon and BT).
- Troubleshooting Wi-fi issues remotely.
- Monitoring own call stack, call logging using Remedy system.
- Working in line with ITIL


Broadband Technical Support, Tiscali Pipex, (Contract), Dec 2007 – Jan 2008
Providing Technical support to the general public by talking customers through the set up and installation process.
- Checking existing broadband orders, submitting for re-provisioning if required
- Carrying out line checks using Tiscali’s In house line checker to check for availability of broadband in customer’s own area.
- Carrying out diagnostic checks for a range of errors, escalating to 2nd line technical support if necessary.
- Setting up customer accounts for online billing and password changes
- Resolving customer services issues and escalating complaints
- Troubleshooting customer routers (Thomson & Netgear) , Talking customers through the setup of Wireless network in their house.
.

2nd Line Desktop Support Engineer,GE Equipments, (Contract),Oct 2007 – Nov 2007
During my job as 2nd line Desktop Support, I have worked within a process and customer driven environment with a large user base with 2nd Line support issues.
- Supported users in a Windows 2000 / 2003, XP operating environment
- Installed printers on networks
- Checked Network connections and ports for PC’s and IP Telephones on Cisco 6500 Catalyst Switch and Solved network problems.
- Ran Network Cabling for IT equipments for the business move.
- Helped in Citrix rollout
- Troubleshooted Office Software Issues.
- Escalated any unresolved/unsupported issues in a timely manner to the appropriate team.

PC Support Analyst, Sulemani Computers, July 2005 – July 2007,
I have 2 years of experience as PC support analyst at reputable company in Pakistan, Sulemani Computers. Its was a retail business, So I had to deal with customers of different technical knowledge.
- Assembling Intel based computers and servers from the scratch.
- Testing of systems following repairs or software updates.
- Understanding user querries and providing support accordingly.


Helpdesk Support Analyst, Sulemani Computers, Jan 2004 – June 2005
I have gained experience as Helpdesk support analyst at reputable company in Pakistan, Sulemani Computers. I have attended many training sessions held by Intel officials, which has really helped in improving my knowledge and IT skills.



Education & Qualifications

IBMS(Agriculture University Peshawar) Sept 2001 - Decemeber 2005
Bachelors in Information Technology : Bs IT (honors degree)

Khyber Grammar Degree College Sept 1999 - June 2001
Fsc Pre-Engineering

Assignment History

(This Seller has recently been shortlisted or contracted for the following people4 assignments)

• Wireless Network Engineer: We require a wireless network engineer to go out to sites and complete site survey and return to site to complete installation.
• Desktop Support - URGENT: Engineer required for office move (computers/printers) Manchester Thursday 29th to Monday 3rd December (4 days)