CV (Curriculum Vitae) / Résumé

Expertise
Managerial and Business
□ Experience of working in a small, highly motivated and skilled team providing IT solutions to a University environment.
□ Experience of working as senior member in a team, taking responsibility for operational and limited personnel management.
□ Experience of personnel processes within an organisational framework (staff appraisals, post regrading and promotion etc).
□ Project management for installation and development of IT services for an academic institution. Involves coordination of teams varying in size and spanning multiple disciplines and sections within the Technical Services department as a whole.
□ Management of ‘blue sky’ projects from inception, through development, to delivery and deployment.
□ Experience of dealing with tender and procurement processes in a variety of roles from specification through to final selection. Involvement in large scale tenders covering institutional desktop PC suppliers through to smaller, specialist procurement exercise.
□ Logistical management of large scale PC replacement and deployment. Liaising with suppliers, customers and installers and monitoring the deployment process to ensure successful delivery.
□ Experience of recruitment process. Involvement in creation and supervision of technical tests for selection process. Experience of selection process as a member of the selection panel. Experience of creation of job descriptions and role specifications and requirements.
□ Dealing with customers, identifying their requirements and specifying solutions to meet their needs. Involving communication at both technical and non-technical levels and careful investigation of requirements.
□ Delivering presentations to audiences with varying degrees of knowledge on complex subjects.
□ Dealing with issues and complaints from internal customers of the IT support service. Resolving problems in a manner which satisfies both the customer and the service provider. Dealing with issues of personal conflict between customer and provider to work out a satisfactory compromise and defuse tension.
□ Liaising with University suppliers, managing technical and some operational aspects of ongoing contracts and resolving disagreements and complaints between University customers and preferred suppliers.
□ Dealing with customers as a supplier both from the perspective of service delivery.
□ Experience of creating reports, strategy documents and technical documentation for a wide range of audiences.
□ Experience of strategic planning with regard to IT systems, purchasing and hardware-replacement plans.
□ Commitment to continued self-development both in terms of technical and non-technical skills.
□ Ability to self-manage and produce deliverables on schedule. Ability to solve difficult problems, both without interaction, and seeking appropriate assistance and advice when necessary.
Technical
□ Unix software development using Perl. Specification, architecture and programming of organisational systems providing print and authentication services for all University students and staff.
□ Windows software development in C++ using Windows API. Creation of a custom windows authentication layer (GINA) interfacing with custom Unix-hosted authentication service. Development of diverse small-scale utilities for Windows to assist IT support staff.
□ Experience of installing and managing Apache, Tomcat 4 and 5 on Solaris 9 and Netware 6.5.
□ In depth knowledge of installing Microsoft Windows Server (NT through 2003) and Internet Information Server (3 through 6). Understanding of configuration of both systems for security and resilience.
□ Installation and management of Microsoft SQL Server (6.5 through 2000) and basic knowledge of SQL scripting for querying and management.
□ In depth knowledge of Novell Netware (3 through 6.5) and Novell eDirectory (all versions). Experience of design, implementation and management of large scale Netware solutions.
□ Knowledge and experience of using Novell NSure Identity Management to connect business systems and directory infrastructures.
□ Understanding and experience of configuring and using LDAP directory services for information retrieval and exchange.
□ In depth knowledge of Novell ZENWorks solution for application delivery and policy-based desktop management.
□ In depth knowledge of Windows (3.1 through XP). Detailed understanding of technical processes involved in large scale deployment of Windows using standard system images and the sysprep tool.
□ Knowledge and understanding of Microsoft Office (4 through 2003). Experience of providing technical and user support for Office and expertise in managing deployment of Office suite using custom installations.
□ Knowledge and understanding of PC hardware platforms. Experience in providing hardware support involving fault diagnosis and repair. Experience of PC building from components and system upgrades.
□ Knowledge and understanding of networking technologies. Experience of installation of network solutions including installation of cabling, installation and configuration of network switches and configuration of client and server systems.
□ In depth knowledge of laser printer hardware and networked printer protocols and methodology.
□ Experience of developing SNMP-based solutions to interrogate and manage networked printers.
□ Experience of installation and management of networked photocopier charging and
□ management solutions.
□ Experience of Enterprise Backup systems currently using Legato Backup.
□ Experience of DHCP/Bootp services
□ Support for email services unix sendmail and client software managing the migration from Execmail and Eudora to Outlook

Employment History