Ipsos MORI is one of the global leaders in social and market research with 6000 staff in 70 countries. Reporting to the CEO and Management Board, I managed the HR service for the Social Research Institute, Reputation Centre and Loyalty Division – with responsibility for supporting around 400 staff in the London and UK regional offices.

Working on behalf of the International Federation of the the Red Cross/Red Crescent, I designed and implemented a consultation project to gather the views of professionals working for international aid agencies in the Shelter sector on the training and human resource capacity in the Sector.

As the stand alone HR consultant, lead the implementation of HR policies and systems.
• Managing the TUPE process, consultations and outputs for the integration of GVA Onsite employees into Foundation Partners Ltd, and guiding managers through the transfer process
• Developing HR policies and procedures
• Managing the implementation of the HR system (CASCADE) and set up payroll
• Working with consultants to select and implement pension and health assurance schemes for employees
• Developing a performance management framework for the new company
• Supervising and training an HR administrator

In this role I worked closely with senior police and business leaders to bring about changes to the policing of business in London. My achievements included:
• Influencing leaders of FTSE 100 companies to work in partnership with police leaders to develop collaborative solutions to enhance policing services to businesses in London
• Developing and managing internal and external communication strategies to successfully raise the profile of the safer business programme
• Conducting an extensive consultation project on business crime, presenting the findings to police Commissioners and working closely with senior officers in the MPS to bring about a real step change in how police work and communicate with business

IPT is an email marketing company, experiencing considerable growth. During this contract, I introduced HR policies and systems, which involved:
• Implementing a new HR system for the company (Octopus), achieving a high level of data accuracy.
• Developing training documentation & delivering system training
• Implementing HR policies and procedures and developing an employee handbook
• Reviewing job descriptions and streamlining the employee performance appraisal process
• Reviewing and standardising employment contracts following the acquisition of a new company
• Advising management on general HR issues, including grievance & discipline, health and safety and employment law

CSV is one of the UK’s leading charities. In this role, I was responsible for establishing and managing a national project to implement change programmes in public libraries across England. Key achievements included:
• Managing the recruitment and training process for all project staff in 8 locations in partnership with local authorities
• Facilitating change management processes within partner organisations and training library staff to manage community engagement projects
• Developing a HR system (Oracle) to manage information across all project locations
• Analysing HR data to demonstrate project impact, monitor diversity information and produce quarterly monitoring reports to stakeholders and funders
• Forecast and managed the £1 million budget, ensuring the project’s extension by maintaining control on expenditure

Following the merger of three emergency service agencies, I was responsible for developing a new organisational structure to provide HR support to over 25,000 personnel in 600 individual organisations. Achievements included:
• Leading the establishment of HR functions in 6 regions, on time and within budget, including recruiting and training regional staff
• Liaising with unions and other stakeholders to identify key deliverables
• Establishing and managing HR programmes, including recruitment, employee relations, equality & diversity, learning & development and employee engagement
• Coordinating recruitment strategies to address declining personnel numbers, developing recruitment resources for individual organisations and providing bespoke recruitment advice
• Administration of the Oracle HR database with, managing regional administrators, developing system documentation and training staff and management analysis and reporting
• Developing & delivering management training programmes to local leaders and coaching them in leadership and management
• Direct line management of 9 local & regional staff; management responsibility for 14 additional staff

Working for this leading international charity, I was responsible for overseeing the work of staff and volunteers in providing community services. Other achievements included:
• Managing the member recruitment centre, where I overhauled the member database, implemented regular management reporting and increased the recruitment of members by 25%
• Successfully oversaw the development of a regional management model
• Designed & delivered induction & operational training programmes for new staff
• Oversaw the transfer of hospital volunteer services from the public sector to a private provider.

Working for the national statistical agency, I undertook a variety of HR roles including:
• Establishing payroll and information systems for the management of the 3,500 temporary Census field staff, training local managers and providing Australia-wide troubleshooting support for HR systems
• Generalist HR including payroll and leave processing, coordinating graduate recruitment & induction training, industrial and employee relations and coordinating workplace harassment programmes