Contract Change Management to embed the use of the recently implemented Integrated Children's System (ICS), as part of the Every Child Matters agenda.

This involved benchmarking the current usage of the database, engaging with stakeholders, leading the Training Team, assessing project issues, making recommendations to Senior Management Team and implementing change.

Achievements – Introduced Management Information reporting to monitor Social Care Teams productivity. Implemented improvements to the end user 121 support programme. All integration errors resolved. Backlog of pre 2008 work tray items cleared. Additional ICS Training Sessions no longer required. 25% increase in end user confidence. Reduction of overall outstanding work volume from 3900 Social Care work items to 2500 work items, within 3 months.

Responsibilities:
•Principal Project Manager for all Procurement Service Business Change, IT and Management Information related projects
•Lead professional for all Special Education Needs (SEN) Management Information reporting
•Third Party Supplier Performance and Contract Manager
•Principal IT trainer and coach

Skills

My current role is very diverse, requiring me to be very flexible. As a result, I have been able to develop my skills in a number of different areas. This enables me to adapt to the changing needs of the service, as and when appropriate.

•Project Management

oConfident in leading multiple Project Teams and coaching other professionals to achieve set objectives
oExperienced in assigning work packages and monitoring progress
oAble to swiftly identify risks, analyse appropriately and implement corrective action effectively
oResourceful, flexible and confident in my approach to problem solving and management of issues to successful conclusion
oExperienced in creating effective communication and quality plans
oA clear project planner, skilled in identifying necessary project products and appropriate stage planning
oProficient user of Microsoft Project

•Business Analysis

oUnique ability to visualise end-to-end process, enabling others to be creative and think logically through steps in a business process
oExperienced in providing multiple and creative process alternatives to gain efficiencies
oSkilled in gaining the trust of the end-user to effectively implement new business process
oProficient user of Microsoft Visio

•Procurement and Contract Management

oConfident in gathering requirements for service/product specification
oExperienced in drafting Invitation to Tender documentation
oKnowledge of EU Contract regulations in both the Private and Public Sectors
o10 years experience in 3rd Party Supplier Contract Management

•IT Trainer

oProficient in creating user-friendly IT based training programmes for groups of up to 20 people in a classroom environment
oExperienced in training session planning and production of training materials
oUnique ability to instil confidence, by clearly identifying training objectives and ensuring my own knowledge of the product and the complementing business process is impeccable
oSkilled in coaching on a one-to-one basis in an office environment
oAble to confidently deliver and pitch training at the right level dependent on the skills of the group
oUnique ability to understand the needs and concerns of the end-user and adjust training programmes appropriately to concentrate on areas of specific need
oProficient user of Microsoft PowerPoint

•Management Information and Database Administration

oTechnically skilled in writing MS Access, Crystal, Hummingbird and SQL based queries to extract data for Management Information purposes
oProficient user of MS Excel and experienced in presenting data in a graphical format
oConfident in collating information, making use of national and statistical neighbour averages and identifying trends
oExperienced in identifying and providing Management Information reporting, with sufficient context, to inform financial and resource based planning decisions
oTechnically skilled Database Administrator, experienced in providing regular and essential data integrity reporting, to ensure the highest quality management information


Summary of projects

•Replacement Special Educational Needs (SEN) Database (Arete product)
•Develop and implement the SEN Management Information enquiries system (MS Access product)
•Children’s Support Services (CSS) database implementation (CAPITA product)
•Children in Entertainment and Employment database implementation (CAPITA product)
•Training Manager Module database implementation (CAPITA product)
•Develop and implement SEN Outcomes recording system (CRISP) (Arete product)
•Replacement Early Years/Child Care Access Funding database (Arete product)
•Disabled Children’s Register database implementation (SCIP) (CAPITA product)
•Integrated Children’s System (ICS) for Social Care database implementation (CAPITA product)
•Development of the OCYPS Performance Monitoring System (MS Access product)
•Introduce database procedures for recording school building adaptations (Arete product)
•Development and implementation of the Higher Level Teaching Assistant (HLTA) monitoring database (MS Access)

Provided administration support to the Director and a team of 15 recruitment consultants. Implemented the company’s first web site, created marketing campaigns and introduced management reporting systems. This assisted the team by improving current processes and efficiencies.
Summary of duties and responsibilities
•Management Information reporting
•Business Process Re-Engineering (BPR) and Change Management projects
•Product research and procurement
•Web site maintenance
•IT Helpdesk and Training
•Facilities Management

Primarily involved in overseeing the day to day management of a £14 million computer hardware maintenance contract between a 3rd party supplier and NatWest.
Assisted the supplier in reaching their contractual SLA’s. Involved in a number of internal process changes and mini projects requiring business analysis, process re-engineering and re-training users where appropriate.
Also developed an inventory management system to track all of the equipment maintained under the contract. This work was necessary to ensure the accurate payment to the supplier as well benchmarking their improvements in performance from 55% in 1998 to 95% in 2001.
Other activities included contract variations, issue resolution, commercial and performance reviews. Also involved in the subsequent re-negotiation of the contract in 2001.
Summary of duties and responsibilities
•IT Project Management
•Chair Supplier Performance Reviews
•Involved in Supplier Commercial Reviews and contract negotiations
•Oversee contract variations and escalations
•Produce Management Information and Trend Analysis reporting
•Business Process Re-Engineering (BPR) and Change Management projects
•Maintain Product Inventory