Professional Qualifications

Prince2 Practioner (Sep 2007)
Sabre GDS system and IT training
Vauxhall consultative sales training
Quantum Account Management planning training

FSarno CV

Key Skills Summary

Flexible - Customer focused - Results Orientated - Exceptional Organisation . Broad industry experience - Decision maker - Good relationship building


Key Achievements

▪ Project managed and implemented a new customer installation in Amersham for Sabre in 3 months, 60% quicker than the standard installations by selecting the best team and getting stakeholder buy in, this was whilst also doing my full time Account Manager roleTook over, planned and implemented a full back up IT Support system project (unique for our market place) to enhance customer offering and support their sales growth
▪ Took personal responsibility for and grew 3 Premier customers at Sabre, by building understanding and offering a tailored service to better support their growth plans. Resulted in an 8% growth in revenue year on year
▪ Mentored new and existing Account Managers at Sabre, to support internal database use and the new process and procedure I had created and inter departmental communication to support our in sourcing move
▪ Although new to the car industry , set up a department from scratch to do business sales at Lance Owen, I ensured we were compliant with Vauxhall mandated limits.
▪ At Worldspan brought in the conversion to Euro project, 3 weeks early, over 5 countries in Europe for Worldspan
▪ Ran up to 7 projects simultaneously across Europe for Worldspan
▪ Identified a gap in sales process and implemented a successful new process improvement scheme which, promoted best practice and efficiency
▪ Took personal responsibility for and grew 3 top customers at Sabre, by building understanding and offering a tailored service to better support their growth plans. Resulted in an 8% growth in revenue year on year
▪ I took on an extra project at Sabre to design, implement and deliver a new hire classroom training course for 10 staff
▪ Received various awards for loyalty, dedication and success within Sabre
▪ At JB Communications I reviewed, planned and implemented an automated process and procedure and trained all the staff so data could be shared across the company for all client events
▪ Took over the assistant producer role for a successful Nestle sales conference at the last minute, even though this was not my job function in the company
▪ In addition to my normal workload I worked with a colleague to design and deliver full end to end ‘new trainee’ program in onsite training and technical repairs for travel agents. This reduced customer calls to our helpdesk by 10% and increased customer satisfaction and knowledge
▪ In addition to my Training role at Sabre I managed 35 global staff work rosters


Company Training and Software packages used

• Prince 2 foundation and Practioner Sep07
• Office 2000/XP, Excel, Word, Power Point, ACT Database, Hot Metal, Lotus Notes, Cute FTP, Front page
• Kepner Trageo Project Management course x 4 days

• Sabre GDS System training (8 weeks in Dallas USA)
o Sabre Presentation Skills
o Technical Support
o Train the Trainer (Speedwing)
o 8 week Technical and Soft Skills induction course

• Worldspan GDS and system training

• Vauxhall Business Sales Courses 1, 2 & 3 and Selling Contract Hire and Leasing

• British Airways Telephone sales (8 week course)
o Customer Service Standards
o Advanced Sales Techniques
o Corporate Excellence
o 8 week induction course

Career Summary

22 years work experience spanning from 1985

Project and Account Manager Sabre Travel Network
Project Manager Worldspan
Training and short term project consultant Chameleon (British Airways)
Sales Administration Manager Optimal Communications
Office/Account Manager JB Communications
Business Users Sales Manager Lance Owen (Vauxhall Cars)
Sabre Specialist Sabre Travel Network
Reservations Supervisor AA Holidays
Senior Customer Service Agent British Airways
Sales Administration Hertz Leasing UK


Interests and extra information

Languages, I speak fluent Italian and have a basic understanding of French and Spanish.
I enjoy travel, walking, reading, theatre, cinema, dining out, Opera and galleries
I hold a full UK driving licence holder

Assignment History

(This Seller has recently been shortlisted or contracted for the following people4 assignment)

• Project Manager: 1. Project manager with emphasis on Information Management/ Information governance 2. Experience of managing information and reporting for large scale projects (minimum experience of 4 years) 3. Excellent communication skills 4. Project management experience - will need to lead a team of 3 people