• Successfully implemented Northgate Docs and Workflow into the
department within five months.
• Managed migration testing, system build, installation of scanners, creation
of document types and the introduction of bar-coding into the authority.
• Coordinated the project team providing direction on job roles and allocating
tasks in accordance with the project plan.
• Liaised closely with IT support to develop SQL scripts written in house to
provide better system functionality such as routing rules.
• Handled communications between the supplier and client to deliver
solutions where issues and conflicts arose. This provided a clear and
effective way forward.
• Trained staff in the use of Northgate Docs and Workflow from clerical to
management level.
• Designed the team structures and workflow procedures to help route work
by alpha split to individual assessors.
• Managed and delivered the writing of new policy, training notes and
procedures to complement the new workflow system.
• Re-wrote standard letter templates, which were delivered through
Northgate's DTI interface.
• Effectively managed all timescales and deadlines.
Systems used: Northgate & Northgate Docs

Systems used: Northgate & Civica DIP

Project Manager
• Process mapped over a three month period the Benefit Section’s administration from post opening to the notification of entitlement.
• Project managed major changes to the councils outdated DIP system.
• Introduced efficient and effective procedures to assist in achieving CPA targets.
• Coordinated the project working with IT, the supplier and the Authority to
introduce the best possible solution with the systems in place.
• Streamlined processes to ensure better working practice.
• Trained the post staff in the administration and allocation of work.
Training Officer
• Introduced full VF compliance to internal employees across departments and third parties.
• Delivered training in blocks of 50 people per session to a total of over
400 staff.
• Trained six clerical staff up to assessment level with a clear training plan and
100% quality monitoring.
Benefits Team Leader
• Managed a busy and productive assessment team.
• Conducted back to work interviews, informal and formal reviews with Unions present and one-to-ones with team members.
• Provided assistance to staff in procedural matters and system issues.
• Answered complaints and Ombudsman queries including preparing cases
for court.
• Quality checked assessments made by staff.
• Collated stats for annual subsidy returns, supporting external auditors in
evidence collection.
Systems used: Northgate & EDMS DIP

• Management of Authority’s assessment and interventions staff.
• Attended regional development meetings.
• Maintained the Authority’s high performance indicators.
• Introduced new and effective procedures.
Systems used: In House & Academy

Systems used: Sx3 & Anite@work

• Management of Verification Team within a busy Benefits Section.
• During a 12 week period the backlog was reduced by 50% due to effective workflow management within the office structure.
• Deputy Project Manager for implementation of CACI DIP system.
• Recruited and managed a backlog team.
• Assisted with implementation, training and testing of I-Word.
• Supported staff with any legislation or system queries.
Systems used: Sx3 & In-House

• Produced training material for “kick start “ staff joining the Authority’s assessment section.
Systems used: Sx3 & I Workflow

Systems used: Sx3 & Cominoe

• Project Manager of Anite@work DIP system post “go live”.
Developed the ongoing management, performance and integrity of the system.
• Managed issues in the system’s infancy eg failed routing rules, data download problems, training needs etc.
• Coordinating the project between the client, IT and the supplier.
• Introduced new functionality into the system after go live.
• Team Leader over an eight month period implementing the Anite@work DIP system.
• Managing several members of staff within the project, allocating tasks, motivating and providing direction as appropriate.
• Duties included toolkit build, workflow set up, letter templates, system reports, ETD management, SQL support and data downloads.
• Controlled the project budget, trained section staff, floor walked and handled challenges associated with a DIP implementation.
Systems used: Sx3/Anite Images@work Dips