· Registering new sales enquiries, as well as managing own work base
· Providing occasional cover for the branch manager
· Arranging appointments and send standard letters to clients using mail merge
· Photocopying, filing, faxing, reception cover, answering the telephone
· Entering client details on the agency database and excel spreadsheets
· Meeting and greeting clients, booking appointments for property viewings
· Attending viewings with clients

Loyalty Scheme Manager
· Managing programs supporting key marketing initiatives, product launches, promotions, and other marketing and sales-driven efforts
· Leads testing of various offer elements, tracking results, and implementing "continuous improvement" campaign philosophy
Pensions Administrator
· Updating pension scheme member records
· Answering questions by phone, post and email
· Assessing other pension related entitlements and services
· Processing retirements, calculating benefits and providing statements
· Liaising with other departments to ensure compliance with the legal and regulatory aspects of pensions administration