I supported the Pan-Thames Haemophilia Consortium through the development of financial information management systems and analysis of data, for specialised services managed by the South West London Specialised Commissioning Team. My task was to make a major contribution to the provision of data management, providing routine and adhoc analysis of information to support the specialised commissioning agenda.

I developed effective working relationships and proactively created suitable networks, particularly with information staff within the sector, other PCT’s and Provider Trusts to ensure meaningful involvement and communication of specialist services across the sector.

Developed good working relationships with constituent PCT’s, ensuring engagement and accountability through the appropriate mechanisms. I undertook input and analysis of data both electronic and manual information. This included recording and monitoring activity sent by providers against the Service Level Agreement targets and understanding the structure and content of agreements. I utilised available technology and software to provide useful presentation of information in an appropriate format and worked to enhance existing data presentation and information management. I designed spreadsheets and / or databases to hold data collected for a particular purpose as and when required and advised on the design of survey questionnaires, data management and analysis. I assisted in developing Sector Work Plans for specialised commissioning and delivered on a programme of work related to this plan. I managed a varied workload, often with competing priorities. I ensured the analysis of patient related data was produced in a way that information could be readily used for clinical and managerial purposes. I ensured that the security of IT systems and the confidentiality of personal data was maintained at all times in line with the PCT’s policies on IM&T Security and Data Confidentiality. I developed and maintained databases for pay and non-pay budgets of the specialist commissioning team. I interrogated monthly activity and financial data, provided trend analysis and other reports as requested. 70% of my time was spent monitoring a budget of approximately £100 million pounds whilst filtering through the whole patient activity to detect ‘High Cost Patients i.e. Patients whose activity over three consecutive months equals or exceeds £150,000’ and promptly reporting this to the team.

I co-ordinated activities on the Risk Management Database (Datix) across all modules – incidents, complaints, claims, risk register, PALS etc and supported the integration and implementation of clinical and non-clinical risk in the Trust, with the aim of improving reporting and trend analyses and therefore quality and effectiveness of clinical services and patient care.

As the Datix Administration Manager I was the in-house expert for Datix use throughout the Trust ensuring staff were fully trained and supported in use of the product, ensuring that correct data entry led to accurate statistical reports and that the Trust was able to utilize the system to its maximum potential. Report production was per schedule or by request for the Trust Board or its relevant sub committees. My position also oversaw the access and use of related electronic filing systems, e.g. the Clinical Governance Log. I worked with the Managers to populate, develop and maintain the Trust Risk Register, providing timely high quality feedback to staff in relation to Incident Reporting data and the Risk Register. This included reports detailing trends, outstanding corrective actions and systems improvements implemented promoting best practice in relation to risk, including feedback on the quality of the completed incident report forms and investigations setting up quality assurance standards and monitoring mechanisms to ensure effective use of Datix in incident reporting and the risk register. I provided advice concerning clinical audits arising from incidents (and complaints) reported trends, led on the development and implementation of an electronic incident reporting system that complies with the requirements of external agencies - Health and Safety Executive, National Patients Safety Agency(NPSA), Medical Devices Agency(MDA). I responded to SABS Alerts [Safety alerts broadcast system], related the information to the relevant manager/Lead and updated the SABS alert website to reflect the trusts response to the safety alert received and I was the Trust Administrator of the Dr Foster software, training staff to use the system and co-ordinating and monitoring the activity of staff on the software and liaising with the software provider for problem solving purposes.

I co-ordinated the initial QOF Process for WPCT. The key skills I used to manage the QOF process were; Managing; Facilitation; Planning; Communication; Reporting.
I was the main point of contact and liaison within the PCT and with the practices that were new to QOF. In particular I led the implementation of the QOF and managed the Assessment Teams including the scheduling of dates, times and who would be carrying out the assessments. I ensured that the Assessors had got all the relevant pre-visit information and that they were fully briefed and could begin the review process and prepare for the visit, i.e. identifying areas to focus on during the actual visit. One of the most important parts of the whole process was managing the production of the QOF report for each visit. I made sure that the report was completed in a timely manner within the specified timescales and was reviewed for accuracy by the team so that it became a useful and meaningful document, also managing the feedback from the practice on the report, and the process as a whole. In order to motivate and support the practices, I tried to integrate the QOF process, as far as possible, into the daily work of the practice staff in order to promote their ownership of the process though this depends on how far advanced the practices are. Being the heart of the process I manage the whole information flow of the process and I achieved this by creating robust databases and maintaining it I, linking it with various pivot tables for analysis purposes. I trained staff and problem-solve all queries that arise from practices using the Quality and Management Analysis System [QMAS].

I was a member of the Primary Care Data Quality (PCDQ) team based at St George’s. PCDQ which was engaged in research using MIQUEST Queries to extract data from GP Computer systems, feeding back to General Practices. Primary Care Organisations (PCO) need to be able to collect and pool data from their constituent General-Practices (who often have different computer software e.g. EMIS, TOREX).
The project’s work centred on the collection of Coronary Heart Disease data, Osteoporosis data, renal data and Diabetes Mellitus data from practices and it was fed-back to the PCO as an academic intervention leading to improvement in the delivery of Primary Care Services. I led and supervised the training of Data collection officers in the collection of data from general practices, which may be located anywhere in the UK and conveyed it back to the team’s central office, either at St George’s, or in West Surrey (Camberley). My duties involved: Running MIQUEST queries in General Practices that may be located region-wide. Checking practices within a PCO, if they have functioning MIQUEST processors installed and helping with their installation where appropriate. Delivering the data collected back to the office at St George’s or to the appropriate team member in either Guildford or Camberley. I liaised with the project administration team (based at St Georges), attended conferences and meetings to promote the project, carried out semi-structured interviews with Key PCO personnel, attended regular meetings at St George’s, Guildford or Camberley and I offered advice and support to practice staff on Read coding.

I was a member of the Primary Care Data Quality (PCDQ) team based at St George’s. PCDQ which was engaged in research using MIQUEST Queries to extract data from GP Computer systems, feeding back to General Practices. Primary Care Organisations (PCO) need to be able to collect and pool data from their constituent General-Practices (who often have different computer software e.g. EMIS, TOREX).
The project’s work centred on the collection of Coronary Heart Disease data, Osteoporosis data, renal data and Diabetes Mellitus data from practices and it was fed-back to the PCO as an academic intervention leading to improvement in the delivery of Primary Care Services. I led and supervised the training of Data collection officers in the collection of data from general practices, which may be located anywhere in the UK and conveyed it back to the team’s central office, either at St George’s, or in West Surrey (Camberley). My duties involved: Running MIQUEST queries in General Practices that may be located region-wide. Checking practices within a PCO, if they have functioning MIQUEST processors installed and helping with their installation where appropriate. Delivering the data collected back to the office at St George’s or to the appropriate team member in either Guildford or Camberley. I liaised with the project administration team (based at St Georges), attended conferences and meetings to promote the project, carried out semi-structured interviews with Key PCO personnel, attended regular meetings at St George’s, Guildford or Camberley and I offered advice and support to practice staff on Read coding.