Database maintenance and development of knowledge base database.
• Responsible for various different Doc1 applications for a range of national clients including banking, utility, telecom and service sectors.
• Implementing change requests (e.g. letter templates/billing changes/insert hopper logic) as required
• Creation of ad-hoc mailings
• Debugging programs and document logic as required
• Data manipulation via text editors/Access/SQL
• Meeting budget targets
• Maintaining specifications and documentation

Packages used:
Doc1 versions from 3.0 to 5.3
PCE
MatchIT, Kronos
Elixir
SQL Server
MS Query Analyser
MSAccess Office 2003
Windows NT/XP and Unix AIX platforms

• Responsible for looking after 9 different Doc1 telephone billing applications in 5 different languages and 3 different currencies for TalkTalk Direct.
• Upgrade of existing applications from Metacode to postscript
• Maintaining marketing changes and insert hopper logic as required
• Programming in new products to billing logic as required
• PCE for reading in files and splitting out and statistics
• Data manipulation via text editors/Access/SQL
• Meeting billing deadlines

Packages used:
Doc1 versions from 3.0 to 4.5
Office 2003
PCE
Textpad
V-Edit
Windows XP/2000 platform

▪ Responsible for looking after legacy electric billing application for Centrica in Doc1, programming changes to the bill layout as required.
▪ Programming quarterly marketing campaign.
▪ Designed and implemented MIS postal database with invoice matching which realized significant savings.
▪ Provided technical support and one to one training for database users.
▪ Automation of time consuming activities.
▪ Suggested additional new programs for data extraction and automation of user input enabling further savings.
▪ Development and implementation of a range of bespoke programs in VB6 and MSAccess.
▪ Provide technical support on a range of software including:
MSOffice
MSAccess
VBA & VB
Ultraedit
Windows
NT platform
▪ ISO14001 environmental internal auditor.
▪ Completed Doc1 Basic, Doc1 Intermediate, Doc1 Version 5 and Doc1 PCE courses with Group1

▪ Progressed from shelf stacking to goods in manager to floor manager.
▪ Responsibility for 50 staff full & part time.
▪ Duties included being responsible for key holding and cash handling.