Worked as a Business Benefits & Process Analyst on the Identity and Access Management Programme to provide police forces with a single digital identity for their staff and improve their physical and logical security, whilst also streamlining provisioning business processes and helping gain operational efficiencies. My role supported the Business Change Manager and Programme Manager to map and model business processes are provisioning and smartcards (existing and to-be), define and communicate business benefits (Sigma & Cranfield approach), working closely with the Technical Business Change consultant, technical project team and with project stakeholders. Also provided assistance to forces to develop their project plans and business cases.

Responsible for facilitating courses in Benefits Realisation Management to assist organisations, from a variety of backgrounds, to use these methods as a vehicle for organisational change.
Taught about the following areas:
-Developing benefits realisation strategy & plan;
-Defining objectives and identifying benefits (drawing benefits grids / maps with dependencies, identifying appropriate measures;
-Using process analysis to identify ‘quick win’ benefits to the business
-Tracking and optimising benefits for reporting purposes
-Helping stakeholders communicate a future state (using blueprint) and gain support for the vision from others;
-Participating in Business Change activities to embed in the change;
-Helping organisations optimise their investment in Business Change programmes; and
assisting to handover project activities to the business areas affected and help to move to new ways of working.

Worked on the Management Information Systems (MIS) project, part of the Wiring Up Youth Justice programme to improve how information is used and shared across the Youth Justice system. My role provided support to the MIS project manager and business change teams to facilitate the introduction of the new youth justice management information system (YJMIS), working with the project stakeholders in the lead up to the pilot.
After three months I took on the Business Analysis workload which included facilitating workshops with the suppliers to specify which data was to be collected in the MIS, which parameters would be included and discussed the future uses of the data to the YJB and other CJOs. I also summarised a feasibility study to investigate the issues surrounding the data we were using / collecting. I presented statistics around the quality and completeness of various data sources (to be loaded into the MIS) and my recommendations.
Responsibilities:
-Planned and carried out the activities necessary to demonstrate the CJMIS prototype, demonstrating its use and training staff in Roadshows and workshops around England and Wales
-Supported the procurement of the YJMIS solution, from tender submission to awarding contract, then managing the process as the single contact for the vendors
-Worked in a small team with a business analyst (for 3 months), application consultant and project manager alongside the supplier to deliver the pilot YJMIS solution.
-Took on Business Analysis role in my workload after 3 months.
-Engaged with the project stakeholders and software suppliers to define the set of requirements for the XML schema
-Worked closely with the Business Change team to ensure that YJS business processes impacted by the MIS project were identified, stakeholders are engaged and change activities were initiated
-Started work to define requirements for Release 2
Achievements:
-Developed Project Benefits case to outline benefits to the wider YJS
-Produced communications and presentation material to publicize the YJMIS

Responsibilities:
-Provided support to the Programme Manager Programme Director
-Acted as Interim PMO Manager
-Project assurance and refinement of Programme processes, procedures and templates
-Programme reporting (Business Review Board, Contract Review Board for stakeholders, project review board)
-Assisted to prepare programme information for external auditors
Achievements:
-Revised New Business Process with the customer for work under £50,000
-Introduced new Project Risks & Issues Access database and reporting tool

Provided support to the teams working in the National Government sector, especially the CJIT Programme. This programme consists of a portfolio of very high profile and visible projects that will enable Police, CPS, Magistrates’ & Crown Courts, Prisons, Probation and others to share electronic case file information, email each other securely, plus to deliver a secure portal to enable victims, witnesses, and solicitors to track their cases online through the CJIT Exchange. Steria has partnered with Cap Gemini and Fujitsu to become the outsourced IT Consortium Provider to the Home Office
Responsibilities:
-Provided support to the Programme Office Manager & Programme Director
-Project assurance and refinement of Programme processes, procedures and templates
-Programme reporting (management information for stakeholders, project review board)
-Provided assistance to Project Managers in the day to day operation and compliance of projects; including plan, risk, issue, resource, finance and report management
-Day to day responsibility for the control of the London Westminster office
-Programme resource costs & analysis

Achievements:
-Introduced tighter controls over project finance (correlated timesheets against plans)
-Re-baselined Project Risks & Issues using new Access database and reporting tool