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HomeAirline Support Consultants
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Freelance Airline Support Consultants Leyburn, North Yorkshire, UK

We offer management solutions for airlines, airports and third party suppliers. Includes procurement, contract negotiation, business planning and delivery, contingency planning and operational management.

Rating:Unrated (New)
Hourly Rate / Cost:£58.82 per hour (ex. VAT)
Daily Rate / Cost:£470.59 per day (ex. VAT)
Available From:Now
Candidate ID:256629
: Offers a discounted hourly rate to registered charities
: Freelancer has their own limited company

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[ Top | CV | Skills ]

CV (Curriculum Vitae) / Résumé

The company offers a dedicated team of highly skilled professionals, able to offer both general and highly specialised support to aviation businesses. From start-up, selection and training, to restructuring, branding and contract procurement and negotiation. Contingency planning and managing crisis situations allows clients to continue their operations. IATA, CAA and AEA certified, our staff offer high value to businesses, allowing clients to concentrate on running the business - knowing we are there with professional support.
Outside aviation our clients include Pracius, BP and Orange Telecom - where we have used our experience in high-pressure, business critical planning to assist in training and emergency planning design. Our clients look to us to deliver on time at a price which is easily covered by the immediate operational benefits and savings.

Employment History

(Feb 2008 & ongoing)


We offer contracted aviation business support. This ranges from strategic planning; procurement and contract negotiation; operational development, planning and delivery; contingency management; customer service programs; training; compliance, business development and marketing. Clients have included regional UK airports, a start-up airline, government departments, military and a number of other aviation customers.
Contracts have involved working across the world and have included (but not limited to) Middle East, EU, USA, Turkey, South Atlantic, Africa. We have recently expanded services into the non-aviation sector for a number of internationally recognised blue chip companies.

(Jul 2006 to Mar 2008)


Overall management of the My Travel operation at Gatwick, responsible for leadership of cabin crew, ground services and pilot community, and overall service and performance delivery. Focus on raising customer service standards at this challenging base with a view to expanding across the whole airline network.
I designed improved check-in facilities, increased baggage accountability and reduced misplaced baggage quota by almost 400%. I operated the most on-time charter airline at Gatwick for 2007 and 2008; with 15 % improvement in CSQ scores (the only UK airline to show improvement following the 2006 security alerts at airports.) I also initiated an excess baggage system which increased the overall company income and made Gatwick the highest earning station in the MYT network. Customer Ground Income was industry leading at over £3.80 per passenger, with on-board spend also increased by 35%. I also reduced delay costs by over £300k at Gatwick by designing a delay management system which was adopted across the airline.
I was a member of the AOC Executive Board/ Airline Consultative Group and Strategic Planning Groups and within my role at My Travel, and the AOC, I had daily contact with senior CAA, BAA and airline community managers. I had regular input into a number of strategic planning groups dealing with various aspects of the airline planning and delivery areas both at Gatwick and across the company network.

(Oct 2002 to Jul 2006)



Part of initial start-up of first UK handling contract within KISS concept; devising a full service level agreement program and contracts with airlines. Many of these are still applied in Menzies across the global operations (including New Zealand, USA, UK and Australia)
Operational management of East Midlands Airport growing client base from initial customer to 14 airlines, including the Royal Mail air hub.
Development of front of house, operations and cargo aircraft operation with 99.96% on time performance at lowest market cost of any GHA in the world. Aircraft accidents were ZERO for 2002 - 2005.
Financial and operational planning and implementation
Customer development and service level management
IATA Dangerous Goods Trainer
From 2004 I was appointed GM Operations Support with planning and training remit for 7 bases in UK (including LHR, ABZ, EDI, MAN) as well as support for Europe operation.
Devised training and procedures program for Ground Service tasks and personal development and customer service training.

(May 2001 to Oct 2002)

Ramp Operations Supervisor

Servisair, UK

Managing ramp teams in handling of wide range of narrow and wide-bodied aircraft
Part of start-up team at Luton Airport, and operational supervisor at EMA
Allocation of man-power and resources

(Nov 1999 to Apr 2001)

Aircraft Operations Supervisor

United Parcel Service

Part of a small team managing aircraft operations and loading of narrow and wide-bodied freight aircraft
Running operations / dispatch function
Certified multi – type aircraft load-master

(1995 to 1999)

Regional Manager

Licensed Leisure Industry – Host Inns

Managing a region of public houses, restaurants and hotels in the Midlands
Project managed multi-site leisure operation in Estonia
Specialised in loss reversal and restructuring on behalf of financial institution clients
Multiple licensee and Fellow of British Institute of Innkeeping
Stock control and security
Budgets and business planning
Supplier procurement and assessment

(1992 to 1995)

Self-employed Publican / Licensee

Operated own business with 3 staff
Average net profit 20% Food and wet sales
Oversaw refurbishment and sale of business to a brewery
Licensee for festivals at Donington Park Circuit

(1989 to 1992)

Deputy Manager

Rank Leisure (Nightclubs), UK

Part of management team / Licensee operating large 1200 plus capacity nightclubs throughout UK
Start-up management training team at 3 new openings
Member of research group in USA for 2 months

(1985 to 1989)

HM Forces Royal Corps of Signals

Signals intelligence and close protection security
6 Month attachment to Joint Services Air Trooping
6 Month posting as Outward Bound Instructor - Cumbria
Completed engagement as Training Depot cadre on 1 year extension

Professional Qualifications

IATA DGR license, City and Guilds trainers, CAA / FAA load control, MBA, BSC, IOSA/ ISAGA audit qualified, Security trained and cleared to level 5. Specialist security experience in world trouble spots including Balkans, N.Ireland.


10 GCE O-levels, 2 GCE A-levels, Various diplomas and certificates available as required

[ Top | CV | Skills ]

Categories & Freelance Skills

Administration Support



HR/Training & Development



Management Consultancy



Sales/Account Management



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