• Successfully managed and coordinated electricity market entry business process testing on-site for a new electricity supplier, liaising with managerial and operational staff to review and verify test results and resolve issues and problems.

• Setting up and Running my own Investment Company

• Provided business analysis expertise following the introduction of the New Electricity Trading Arrangements (NETA) in 2001
• Responsible for providing ongoing operational support and guidance in settlement processes to a number of market participants immediately after NETA “Go Live”
• Analysed NETA trading issues and designed and implemented solutions
• Monitored market participants performance in the Trading Arrangements settlement process
• Responsible for testing business systems and software changes to the Supplier Volume Allocation side of the Trading Arrangements using PRINCE methodology. This involved the development of test strategies, implementation plans and acceptance, go-live and success criteria
• Developed and ran a number of national business process walkthroughs with market participants
• Incorporated change management requests and modifications into the Trading Arrangements systems, business procedures, service lines and local work instructions

• Provided business analysis expertise for the introduction and implementation of the 1998 Trading Arrangements which deregulated the market for electricity suppliers, distributors and generators; the 2000 Trading Arrangements which introduced agent competition and the 100kW Data Migration project. All projects utilised PRINCE methodology
• Re-engineered, mapped and documented business processes
• Developed business process test strategies, plans, specifications, scenarios, scripts and expected results to support national trialling and end to end testing of the Trading Arrangements between market participants (suppliers, their agents and registration and settlement participants)
• Responsible for witnessing market entry business process test execution at market participants sites around the UK on behalf of the Pool during trialling and end to end testing
• Managed and coordinated market entry business process testing on-site on behalf of the Pool, liaising with participant management, operational staff and IT service providers to verify test results and review and resolve test issues and problems
• Monitored market participants performance after the trading arrangements became “live”
• Resolved performance assurance issues with participants by developing joint resolution strategies

• Reviewed “enquiry to billing” business processes and practises. Identified and implemented “quick win” fixes; developed process maps and user documentation
• Designed a “scheme of access” security control system for the contract administration mainframe system. Feasibility through to full implementation for 250 users
• Analysed interfaces between several computer systems and developed data flow diagrams
• Produced business process scenario scripts for user acceptance testing of change requests

• Operated as senior consultant for niche management consultancies specialising in implementing Quality Management Systems (QMS) for clients
• Provided full project life cycle consultancy service for clients wishing to be accredited to ISO9001/2 and the Law Society/Legal Aid Board Franchising QMS
• Initiated approach to QMS developing analysis, change management, coaching and training
• Successfully implemented 40 QMS in the service sector in both the UK and the USA; typical client examples included solicitors, architects, travel operators, and exhibition/conference organizers
• Carried out 20 third-party audit QMS assessments
• Actively marketed Quality Assurance consultancy services to potential clients, drawing up proposals and terms of reference

• Introduced a document change control system, complying with ISO9000, enabling the company to control the issue, updating and amendment of business procedures and user guides to users.
• Established a staffed section to operate the system on a day to day basis

• Responsible for undertaking a value for money review to identify the business case for retaining in-house direct mailing production facilities against contracting out to an external supplier

• Provided business process re-engineering and improvement expertise at head office as part of an outsourced team of five business analyst professionals
• Re-engineered weekly payroll function for store staff, resulting in decentralisation of activity from head office to individual store level
• Reviewed organisational structure and working practices in Buying and Stock Control Department
• Established staffing levels in the Personnel Department and introduced performance indicators
• Reviewed methods used for in-house printing facility producing store promotional material

• Successfully set up and coordinated a pilot scheme to evaluate the feasibility of collecting waste paper from City/West End offices with a view to introducing a commercially viable paper recycling scheme. Subsequently, a profit making enterprise was born out of the scheme