Personal Profile

To increase production and efficiency I advocate the significance of being a team player to maximise ideas and innovations as well as problem solving dynamics. I have also found it necessary to work on my own to analyse requirements or issues within diverse departments. I, however, embrace the idea of a positive team culture and have found performances improve when resources appreciate that they are contributing valuable functional and constructive roles within teams.

My IT change and problem management skills have been adapted to enable me to investigate and implement radical initiatives within Service departments. These initiatives offer greater flexibility to internal and business clients with improved efficiencies and cost effectiveness. This in turn ensures increases customer loyalty by demonstrating that their business is important to the company and support is available to them to meet their changing requirements.

I am extremely adaptable, approachable, dependable and trustworthy and can discuss confidential personal issues as well as managing business objectives to provide support and guidance to all. I ensure I am accessible at all times and prioritise meeting requests as required.

Achievements

I have recruited, trained and supported additional analysts and Team Leaders required for Equifax's annual projects who all reported to me on a daily basis. This utilised my time management skills and allowed me to focus on higher prioritised operations by delegating time consuming tasks to them. On completion of the annual project the majority of these resources were successfully deployed in other areas within Equifax's Wexford site.

Timescales were reduced within Equifax's Electoral Roll Project by five weeks in 2003/2004 reducing the length of the project by 20% to just four months with a project cost saving in excess of £35K annually. This placed the company in a position to supply annually updated data six weeks ahead of our business competitors. This was achieved with my prior extensive knowledge of IT procedure and processes and people management skills. 99.9% of departmental SLA's was achieved by constant motivation and development of all staff to maintain morale and ensure their objectives were consistently met.

I have good reporting and presentation skills, which were developed in my role as estimating analyst for Equifax's mainframe development department. My role was to prepare technical specification documentation, functional analyses and full client estimates for all Equifax clients including Royal Bank of Scotland, Halifax and Littlewoods.

Key Skills

q Recruitment process from CV vetting through to employment, training and induction (Service)

q Technical Documentation including Functional analyses, Technical Specifications, Corporate Estimates and complete detailed documentation of all end user processes.

q Staff training in groups or one to one in technical systems, processes and procedures, Health & Safety, DSE Assessments and business communications

q People management including, but not limited to absence management, development, salary and grade changes and nominations for monthly bonus award scheme payments as well as disciplinary proceedings through to final written warning stage

q Financial management of payroll, overtime payments, absence and bonus awards to project staff

q Analysing complex data or issues and implementing changes when necessary

q Weekly, Monthly and ad-hoc staff meeting to keep all staff updated with new processes or procedures and general company performance information and updates.

q Expert in the MS Office Suite applications Excel, Word and PowerPoint with ongoing development in Access and MS Project.

q Expert in Lotus Notes and was also involved in creating new Lotus Notes databases in the production environment

q Professional and impartial daily, weekly, monthly and annual statistics collated and punctually reported to line management and the Management Information Departments

q Listening and discussing ideas or issues at all levels from staff to senior management

q Hands-on approach whilst delegating tasks to help empower staff to make decisions on their own

q Forecasting production milestones which were revisited continuously to ensure accuracy

q Communicating changes and developing staff and Team Leaders using Personal Development Plans with SMART objectives to ensure cross training for all permanent staff.

q Mainframe technical programming and systems development background

Career History

Equifax PLC - Wexford Ireland April 2002 - May 2004

Senior Team Manager / Ops manager / Electoral Roll Specialist

Create and / or amend existing Processes documentation and Disaster Recovery manuscripts for central management and training / troubleshooting online libraries

Management Training Program

Problem Solving and ITliaisonfrom requests thru to testing and implementation

Weekly / monthly pay queries

Monthly and yearly Electoral Roll data acquisition from external sources

Equifax PLC - Bradford, England Jan 1998 - April 2002

Analyst programmer - Mainframe programming changes using JCL driven COBOL and NATURAL languages

IT Development and Estimating Analyst - Creating Functional Analyses, Technical Specifications, corporate estimates for new processes/stand alone modules and changes to existing systems

Equifax PLC - Clydebank - Scotland Nov 1994 - Jan 1998

Data Management

Education & Training

Braidfield High School, Clydebank

Clydebank Technical College

q C&G 726 Information Technology

q HNC Software Development (Modules required for completion of HND)

Professional Training

q COBOL Programming (Edinburgh)

q NATURAL Programming (Bath)

q HNC Software Development and Entity Life Cycle with C & C++ language skills.

q JCL Development (in house)

q Management training (in house)

References

Available on Request