Conversion Project, Norwich Union Insurance (NUI)

* Movement of 3.2 million insurance policies between old and new operating systems with full budgetary responsibility relating to an annual spend of £1.5m;
* Effective stakeholder management of major project sponsors, plus effective engagement of circa 50 Directors & Heads of departments;
* Lead a delivery team of 100+ people to deliver to 4500 end users;
* Process & system design, re-engineering, development and testing;
* Full project governance & business implementation / readiness.

Single Insurance Platform Project Manager, Norwich Union Insurance (NUI

* Led formation of business requirements & cross functional design team including re-engineering of processes, system design, web design, build, and testing;
* Large scale system development including eventual implementation of the new operating platform to 4500 worldwide staff;
* Develops and maintains excellent working relationships with all internal customers at all levels;
* Engaged the ‘NUI’ Senior Leadership Team to achieve full approval to implementation plans and facilitates/drives management of risks/issues.

* 2003 - 600 personnel across 4 sites, 2004 -150 in Northampton & 450 in Liverpool, 2005/6 - 150 in Norwich (combined with successfully leading senior operational projects);
* Effective and efficient management of an operational budget of up to £5million;
* Creates an engaged performance culture at all levels that focuses on customer needs, behavioural change, applies clarity & energy to profit, service and morale;
* Well developed inspirational leader and Investor in People – tailors and drives own leadership development and cultural change programme;
* Turn around underperforming centres and consistently over achieved sales/service targets, objectives and goals, combined with increasing the profitable growth of the organisation.

* Led a team of Project and Ops managers to successfully deliver 1100 new sales jobs in India, & outsourced 120 service jobs in the UK;
* Supplier requirements, success criteria, selection, tenders, and procurement to deliver new outsourced sales and service operations, off and onshore;
* Effective stakeholder management pre and post launch reporting progress to plans / budget;
* Led an existing contact centre operation with 150 service personnel.