• Developed strategy, partnering Learn Direct in driving business skills training into the market.
• Evaluated current offerings and benchmarked market needs to produce cost/benefit analysis.
• Project managed the design & implementation of an e-learning solution. Culminating in the compilation and presentation of outcomes to the board of directors.

• Investigated member needs in relation to products and services via workshops and individual interviews.
• Produced detailed summaries of findings and made relevant recommendations, identifying profitable opportunities & developing services to meet member’s needs.
• Developed Services Strategy to ensure that the association did not dilute its key competency, of being a trade association, by becoming more commercial.
• Negotiated with First Direct, Money Portal, etc to implement profitably “outsourced” services.
• Worked with NHS Innovations to increase their profile and the understanding of IP within the NHS pharmacy market.

• Managed Business Development Committee, which consisted of elected members with the aim of increasing effective member led services.
• Presentation of market research for cross examination and scrutiny by 23 elected board members.
• Utilisation of interview data to build strategy to implement financial services for members, generating 100% increase in profits over 3 yrs.
• Introduced supplier CRM. Allowing accurate revenue forecasting and collection of valuable market information through partnering organisations.
• Worked with The Carbon Trust to drive environmental partnership strategy into high street pharmacy market, which would generate increased stakeholder profit.
• Reengineered under performing department, by building partnership with Rok and negotiating deal with large pharmacy chain. Converting £100K annual underachievement into £2.7m potential in 9 months.

Assimilated technical information to champion new product, train customers and closed €20K ground breaking orders within 5 months
• Streamlined French order processing, increasing revenue by 11%
• Inspired reactive team into customer focused creative sales people. Fostering a positive culture through proactive selling, leading to increased revenue forecasts.
• Project managed installation of CRM system, allowing targeted sales & marketing
• Initiated customer grading system, ensuring prioritisation of “profitable” customers.
• Restructured UK sales force to advance from 84% (‘05) to 123% of target (Q1-‘06).
• Motivated Scandinavian Sales Manager to achieve 139% of target within 5 months, through a focus on Novo Nordisk and large Universities.

• Worked with sales personnel to merge two under performing teams to increase turnover per head by instilling the concept of solution sales and long-term focus.
• Achieved 109% of target with new sales force into new markets in first year.
• Implemented forecasting/figures template across 4 divisions allowing sales team to understand area turnover and partner service teams to exceed targets.
• Introduced strategic business plans to increase profitability by 50%. By strategically targeting high profit private sector companies and baseline turnover public sector organisations.

• Managed consumable product launch into Northern Europe to achieve €500K sales in year 1, “guaranteeing” equivalent ongoing annual consumable turnover.
• Partnered Danish team in completing a sale to Novo Nordisk, for use in all Insulin production.
• Mentoring of European dealers to motivate and maximise turnover.
• Produced business plan for Northern Europe targeting “Big Pharma”.

• Applied strategic focus to develop critical customers/applications, in key markets.
• Built partnership with service division and proactively promoted their services to increase company turnover/profit.
• Re-engineered production department to drastically reduce product failure to <3%.
• Initiated strategy to reduce delivery times from 4-6 weeks to <2 weeks
• Developed new marketing strategy blending literature, web site and sales team, to focus on quality products, backed up by reliable service. Aided 50% profit increase

• Achieved revenue targets, working closely with Celltech, Bayer, CAMR, etc
• Initiated strategy within Lonza. Resulting in competitor replacement and generation of million pound long term business
• Member of team who negotiated and installed £500k BPL production system, and ensured £72k annual repeat order.
• Identified new strategic areas for development within Marks & Spencer’s.
• Identified bottlenecks at Intervet and through trial work produced solution, reducing production time from 4 days to 4 hours.
• Solved Antarctic Survey problem entering Sartorius into £100,000 annual market.