Role description: Working as part of field Engineers team. This involved the Software configurations, Software Installations, troubleshooting of Cisco Products.

• Cisco environment.

• Cisco Switches/Routers including hardware and software.

• Testing ADSL Line.

• Configuring Cisco Switch, Cisco Routers, Cisco Access Point, Symbol Access Point.

• Configuring KVS, POS, Handhelds,

• Patch Cabinet Configuration

• Configuring CCTV


Products Supports:

Windows XP, Cisco 1801 Routers, Cisco Switch 2960.SolarWinds, Tera Term, IP Generator.

Client: Barclays Bank PLC
I was employed to assist with the huge backlog and large volume of support calls being logged by the helpdesk in this busy IT environment. My duties range from providing day-to-day desktop/ Server support to approximately 2500 users.

Desktop Responsibilities include:
• Troubleshooting to Desktops/Laptops/Printers
• Troubleshooting to Ms Office applications
• Supporting users through Active Directory
• Anti Virus updates
• Software configurations
• Software Installations
• Fault Diagnoses and fixes
• Registry Fixes
• Training new starters into the role

Server Responsibilities include:
• RAID Assessment
• Windows 2000/2003 Servers, Active Directory, and Group Policy
• installation and hardware maintenance of Server software
• monitoring system performance and storage utilisation
• management of printers and print queues
• Health Checks
• Server Space Checks
• Fault Diagnose
• Troubleshooting
• Active Directory configurations
• Windows based infrastructure secured through Group Policy.
• management of server backups/restores
• Server Building
• Configuring Cisco Routers, Switches
Other day to day tasks were to:
• Manage and support Physical networks (LAN cabling and network fault diagnosis)
• Build and manage a Public Key Infrastructure (Smart card logon)
• Build and dismantle server racks
• Carry out work requests, implement changes and resolve incidents

Testing Responsibilities include:

• Test network environments (Windows 2000 Active Directory domains, Group Policy, TCP/IP)
• HP and Dell servers including hardware and software (Windows server builds, RAID, Software Update Services, Symantec Anti-Virus managed server, Ghost Multicast Server, 3Com Boot Services)
• Workstations and laptops (Manual and Automated Windows OS builds)
• patches, o/s updates.

Products Supported: HPCompaq/ Dell (Desktop & Laptop), Blackberry Devices. Windows NT/2000/2003 Server, DNS Server, WINS Serve, Exchange Server 5.5, /2000,, NT Workstation, Windows 2000 Professional, Windows XP Professional , MS Office 97 & 2000/XP ,NOVELL5, Right Fax Server 7.2, PC Anywhere, RAS, Safeboot 3.5/4.2, , IIS 4.0, Oracle Client and Net Op, SAP Client 4.6 B, D, Anti-virus, Outlook98/2000, Arc Serve2000, Arc Serve11, Backup exe,NT Backup. Sms 2.0, Terminal Server, Test Director8.0, Remote Support tools - VNC/Dameware, CISCO Routers & Switches ,Networking knowledge including LANS, WANS & VLANS, Citrix MetaFrame XP.

Client: City Bank/ Avis Rent A Car
Role description: Working as part of a Desktop Support team. This involved the troubleshooting, Software configurations /Installations of:
• Microsoft environments (Windows 2000 Active Directory domains, Group Policy, TCP/IP)
• HP and Dell servers including hardware and software (Windows server builds, RAID, Software Update Services, Symantec Anti-Virus managed server, Ghost Multicast Server, 3Com Boot Services)
• Workstations and laptops (Manual and Automated Windows OS builds)

Products Supports:
NT Server 4.0, Windows 2000 Server, Exchange 5.5, Windows 95 and 98, MS Office, Outlook,
RAS, Compaq and Hewlett Packard Desktops, Lotus Notes 6, Unix, Linux

• The management of servers, workstations and peripherals (NT4, Windows 2000)
• Supporting remote users (including Senior Management and Managing Director)
• Incident management including the fix of hardware and software faults

Working as part of a Server Management Team. This included:
• Installation, management and support of HP and Dell Desktop/Laptops/servers, Active Directory (Windows 2000 native domain), Group Policy Objects, DHCP, DNS and Exchange 2000 server clusters
• Controlling access to resources, with regards to group membership and NTFS permissions
• Microsoft Certificate Services support using smart card technology (client and server)
• Network printer installation and support (Lexmark, HP, Brother)
• Incident resolution and change implementation administered through Peregrine
• Visiting network data centres for scheduled power downs and server maintenance

Role Description: The IT part of the role included the installation and maintenance of:
• Desktop hardware (Stand-Alone)
• All versions of Windows operating systems up to Windows 2000 Professional
• Dumb terminals and printers