▪ Training lead for team of 4 trainers, responsible for designing comprehensive in-house and Supplier training documentation for web-based Contract Labour procurement tool, integrated into SAP critical hire process, purchase orders and invoicing back end, used in conjunction with SAP HR time recording.
▪ Scheduling and delivering user training: workshop, classroom, 1 to 1 and web-based training delivery to in-house and Supplier users.
▪ (From January 2007) Project Management of UK deployment, responsible for communications, requirements definition, process mapping, implementation schedule and liaison between IT, EDS Business and Suppliers.
▪ Member of Global Implementation Team, responsible for UK change requests and business issues.
▪ Assistance in user acceptance testing.
▪ Level 2 UK support for International Help Desk.

▪ Development of Investment Optimiser Front End Tool Functional Specification, User Guide & Training Course.
▪ Assistance in preparation of PowerPoint presentations, test scripts and test strategy documents.
▪ Business process diagrams, general business documentation review, copy-editing and revisions.

▪ 1-to-1 user training in PC Basics, beginners’ Excel, intermediate Word and introduction to Visio.
▪ Ad hoc user support in Microsoft Office and Visio.
▪ Technical authoring and documentation production, preparation of PowerPoint presentations.

Training, business analysis and management of Centralised Resource Management project comprising:
▪ Implementation, user acceptance testing and training of resource management tool and supporting business processes.
▪ Analysis and documentation of current resource management business processes.
▪ Proposed organisational structure, job descriptions and business processes for new resource management function.

Member of Genesis Programme Team responsible for introduction of new business systems to support Void Property Services Company.
▪ Training design, development, delivery & support for new image-based Electronic Document Management System and associated business processes. Project management of application roll out.
▪ Design and development of training programme, from needs analysis to course modules and evaluation mechanisms, in support of business and technology changes to existing work request, fulfilment and invoicing application.
▪ User requirements definition and data migration needs analysis for Sales Force Automation solution.
▪ Business analysis, process mapping and development of Business Change Study and Change Strategy.
▪ Development and implementation of Communications Strategy and Plan including introduction of regular co-ordinated Team Briefings.

Various repeat engagements between January 2002 and May 2004:
▪ SAP 4.6c SD Upgrade – Customer Services Department:
▪ Bespoke documentation development highlighting differences and new features.
▪ User training needs analysis and course design.
▪ User acceptance testing, user training delivery and Go Live user support.
▪ CRM (Customer Relationship Management) consultancy:
▪ Training needs analysis to review usage of Sales Force Automation (SFA) solution.
▪ Development of generic User Manual and Quick Reference Guide for mobile sales force.
▪ Ad hoc user support, documentation and training delivery including Super User training.

User training and project management for the implementation of Swordfish Document Management System replacing existing FileNet application. Return engagement for additional training delivery.
▪ Analysis of current environment and training needs.
▪ Development of user specific training guide and supporting presentation materials.
▪ Delivery of user training.
▪ Interface between business community, IT and software supplier.

Infrastructure Renewal Programme focussed on replacement Proof of Deposit application:
▪ Initial site visit to explain programme objectives and activities.
▪ Data gathering of existing equipment, staff and training requirements.
▪ Delivery of on site user training to cashiers and document handlers.
▪ Refresher/update training (due to delays in implementation).
▪ On site Go Live support.

Various assignments between January and October 2002:
▪ CRM (Customer Relationship Management) consultancy for bespoke SFA application:
▪ Analysis of existing training documentation.
▪ Comprehensive revision of existing material and creation of additional sections.
▪ cc:Mail to Outlook XP migration:
▪ Requirements definition and development of User Guide highlighting differences and new features. Distributed to 250 users across Europe.

Project management of marketing automation migration project for eircom, involving comprehensive project documentation: user requirements definition, project plan, migration planning, risk analysis, management reporting, schedule and profit and loss.