Printer friendly ]Freelance Customer Service Advisor Taunton, Somerset, UK
Experienced audio and copy typist, data entry expert and other administration skills.
| Rating: | Unrated (New) |
| Hourly Rate: | £6.67 |
| Available From: | Now | Seller ID: | 273415 |
 : Offers a discounted hourly rate to registered charities |
CV | 
SkillsCV
• Administration: I have strong administration skills and able to organise, prioritise and get the job done. My key administration skills include touch typing, letter writing, dealing with correspondence, answering telephones/dealing with enquiries, using all IT packages to include Word, Excel, Outlook, Access and in house/external liaison.
• Customer Service: I believe in treating each customer with respect and as an individual. I do my up most to help a person, especially within my current role where many enquires steam from delicate personal problems to difficult situations. Due to my friendly and outgoing personality, I get on well with people and have excellent communication skills.
• Organisation: I am able to effectively organise and prioritise my work. I use a diary to organise meetings and calls as well as using Outlook. We also have a central database called IPCC which logs calls and situations, allowing us to access information and deal with any problems or queries.
Employment History
(Feb 2007 & ongoing)
Customer Service Advisor
Taunton• Working as a Customer Service Advisor guiding customers through the initial benefit process.
• This is completed via the telephone and the customers contacting us are looking to make a new claim.
• Dealing with complex benefit enquires and a range of personal situations which require tact and discretion.
• Explaining relevant sections of the form that need to be completed.
• Taking down the information from the customer efficiently and accurately and then inputting this into the database system.
• Sending out all relevant forms to the customer.
• Appointment booking for customers to meet with job centre advisors.
• Taking minutes for our team meeting.
• I am actively involved in other areas of the office to include equality and diversity groups, open door volunteering.
(Jun 2006 to Feb 2007)
Administrator
Taunton• Working as part of a team to provide admin support to lecturers teaching hair and beauty courses within the college
• Preparing letters, minutes and other correspondence as requested by lecturers
• Dealing with student enquiries both face to fact and via telephone. This also include queries and applications from new students
• Filing, completing the database and responsible for all administration for the short courses. This allowed us to monitor applications and make sure that the process was completed correctly and efficiently. I
• Responsible for ordering goods and services to make sure the department ran smoothly.
• Achievements include rectifying a serious fault within the application process as interviews were being cancelled and students were not being notified. Also organised an awards evening for the students.
Education
(Sep 2007 to May 2008)
Bridgwater College
AS-Level Law which I am due to complete next year to further the qualification to a full A-level as well as starting a degree.
(Sep 2003 to May 2005)
Richard Huish College
A-Level Envionmental Science and Biology
AS-Level P.E and Psychology
