Outcomes/Achievements:
Introduced revised governance procedures for finance
Reconstituted agenda and minute framework
Developed free standing actions
Oversaw purchase of major grounds servicing equipment
Renegotiated finance and lease arrangements
Oversaw major project with Football Foundation funding
Successfully initiated, planned and managed first Christmas Community Fair
Commenced Town Plan, including community asset transfer

Outcomes/Achievements:
Established Health and Safety protocols
Established fire and other facilities arrangements
Drafted risk management strategy and protocols
Overseen middle management recruitment to the Hub
Refreshed business activity plan
Drafted decision making protocols

Outcomes/Achievements:
Formulated specification and tender templates (to accord with legal provisions)
Overcame long standing barriers to information sharing with sister agencies (VOSA and DVLA)
Successfully concluded business case to gain additional government funding for two additional road safety projects
Brought two major road safety projects that were behind schedule to fruition on target
Refreshed milestones/outcomes/deliverables of all remaining projects
Re-established Research Unit in terms of budgetary control, program formulation, reporting procedures, communications plan, risk management and staffing

Took time off to look after sick partner

Formulated and consulted on Council Plan for new administration
Improved performance reporting procedures to give members better understanding of real issues

Outcomes/Achievements:
Formulated constitution
Achieved first phase of Board Member training
Launched inaugural marketing of company
Developed and implemented Marketing/Communication and Risk Management Strategies
Assisted in successful drafting of Equalities and Diversity Strategy
Successfully reviewed complaints processes to Ombudsman’s approval
Drafted and obtained Information Commissioner approval to Freedom of Information Act policy and Publication Scheme
Improved user confidence in dealing with complaints
Managed and motivated new staff during extremely busy first 6 months
Prepared presentations and reports for monthly meetings of Board and Committees, away weekends
Developed relationships with key stakeholders, including City Council officers and councilors, national institutes, Government offices, tenants, other ALMOs etc

Outcomes/Achievements:
Successful implementation of performance framework adapted from private sector
Uplift in 14 out of 28 key performance indicators over previous years
Highest ever Audit Commission Inspection rating in 2004
Positive feedback from staff on implementation of performance framework
Promoted strong and effective performance and best value provision through active program of staff development linked to service objectives
Developed service planning provision for the Housing Department
Instituted an Inspection Protocol which was adopted Council-wide

Outcomes/Achievements:
Successful establishment of democratic services division
Designed and implemented introduction of scrutiny/cabinet system
Managed, in consultation with leading politicians, a greater level of transparency in the workings of the Council
Increased quality and timeliness of output
Prepared presentations and reports on change processes to uplift the Councils Government rating
Developed Democratic Services database for internet/intranet users providing access to Committee papers and on-line documentation
Restructured union consultative processes to facilitate a greater awareness and understanding to all parties