A Professional Services consultancy - Business Manager
 Working with the business partners to build & establish the consultancy’s service, shaping the organisation, defining the business strategy, the delivery roadmap & establishing the operating model, processes & commercial proposition.
 Building the client base & developing the commercial relationships with business owners, executives & senior management in organisations including financial transactional services, software solutions and office services & products suppliers.
 Providing business advice to shape & deliver solutions to realise the client’s key business goals.
 Identifying significant value new business & revenue opportunities for clients & subsequently managing the team through the procurement, bid & tender process.


Non-Government Organisation – Programme Manager
 Successfully managed the development & delivery of a critical business change & CRM programme (c. £2.5m) to increase operational efficiencies, cost savings, improvements to the service offering, customer insight/loyalty & utilisation of data.
 Worked with senior management to facilitate & shape the CRM strategy & establish the means to ensure the delivery of continuous improvement to the deployed solution.
 Matrix management of a cross functional team (c. 25, up to & including Board level) to deliver changes to IT, business processes, organisation, people & culture across multiple locations & divisions (Operations, IT, Marketing, Regional Partners, 3rd Party suppliers & media agencies).
 Negotiated the key supplier’s Contract terms (securing savings of c. 25%) & subsequently actively managed the suppliers to ensure all systems were configured, integrated & delivered.
 Determined & established the transition of the solution into normal business operations.
 Designed & implemented a structured approach to the programme’s governance, quality assurance, procurement, risk, issue, change & stakeholder management.

International Commercial Property Consultancy - Programme Manager
 Successfully managed a multi-million pound strategic business change initiative to integrate the Asset Management business (which had grown through multiple acquisitions) to deliver significant increases to profitability, efficiency & consistency of service offering.
 Working with Board members, the programme comprised business & IS projects, requiring business process re-engineering, organisational re-design & restructuring, relocation of business teams & services, engagement of external vendors to assist with developing, delivering & integrating an e-procurement system & subsequent rationalisation of suppliers.
 Worked closely with the Project Managers, Work Stream leads & other business personnel (c.30; Accounts, HR, IT, Operations, Procurement, Service Delivery) to deliver the change.
 Jointly developed & delivered the change management, training & communication strategies to address the people impact of the changes in roles, responsibilities & locations.
 Worked closely with the business to review & modify the business processes, whilst establishing benchmarking & continuous improvement strategies & related metrics.
 Established & implemented programme governance tools & procedures (including risk, issue, dependency, change management, reporting & vendor management).

Broadcasting/Communications regulator– Senior Project Mgr
 Led the delivery of a strategic business transformation project (c. £2m) to in-source and web enable the provision & management of the licensing service previously fully outsourced.
 Lead the business to analyse, determine & implement the corresponding business process re-engineering, operational & organisational changes and supporting communication & training.
 Worked closely with the operational, legal & HR teams to secure commercial & legal conditions (TUPE) & costs associated with managing the change & in-sourcing the service.
 Leading & matrix managed business & technical work-streams/Project Managers, including 3rd Party suppliers (up to c.20 people), to deliver an end to end e-licensing transactional solution (provision, operate & assure (CRM) & billing) using Siebel & SAP.
 Took on the responsibility to mentor 3 PMs & provide project management best practice.

International Telecoms & Broadcster – Senior Project Manager
 Managed strategic business projects, ranging in scope from a remote digital diagnostic tool for the TV set top boxes & service, to a complex client VOIP solution & web based initiatives.
 Drove the delivery & negotiation of the commercial contracts with strategic suppliers, in conjunction with Procurement, legal & business teams.
 Matrix managed multi disciplined teams (c. 40), including 4 Project Managers & Directors.
 Responsible for the management of the key system integrator & several 3rd Party suppliers.
 Created recovery plans for a couple of failing projects & then worked with key teams to ensure there successful implementation.
 Conducted regular project assessments, proactive risk management & regular project cost reviews, to ensure effective project management & adherence to SOX guidelines.

International Travel Management Software Supplier – Programme Manager
 Successfully programme managed a multi-million (c. £4m) & multi-site implementation of a high transactional volume e-commerce travel & reservation management solution representing a strategic business investment and change initiative for both the Supplier & their client.
 Redesigned & recovered the failing programme by overhauling the plan, the team & governance structure to secure buy-in & ongoing support of both Executive and Senior Management teams by providing critical insight to the deliverables, key risks, issues & regular communication.
 Managed & mentored both Supplier & client Project & Delivery Managers & teams (c. 40) located on and off-shore.
 Actively worked with the Supplier’s client to design & manage the business transformation – business processes, organisational changes required to support its successful implementation.

Global Mobile Telecoms – Senior Project Manager
 Delivered strategic-level portfolio & matrix project management initiatives (up to c. £5.5m) to lead the piloting of new marketing products & propositions (Pre & Post Pay) & management of a multi-million pound CRM programme (£4m) to deliver a Real-Time decision system.
 Managed a cross functional team to develop & deliver B2B & B2C campaign propositions & improved customer loyalty. Those successful were then rolled out across the full customer base.
 Established & implemented the governance structure & managed external suppliers.
 Managed the team responsible for business process re-design according to Six-Sigma, resulting in savings of approximately 25%.

International Insurance Company – Programme Manager
 Worked with CxO members, to lead the market analysis of the UK insurance sector to determine the viability & risks of launching the service/product (electronic claims processing) into the UK’s retail & corporate environments, to support overseas expansion and increase turnover.
 Developed the commercial strategy to launch the organisation & the product into the UK.
 Identified, developed & negotiated commercially binding joint venture agreements with strategic partners & 3rd party vendors (e.g. EPOS, Chip n’ Pin) in the UK.
 Designed the business & communication strategies to increase market profile within the UK.

Global Medical Insurance Provider - Project Manager
 Successfully managed a portfolio of multi-million pound business & IT projects (c. £3m), focusing on the full life-cycle of web-enabled CRM application & data warehousing projects.
 Provided leadership & management of a matrix project teams comprised of cross-functional team (c. 15+ consultants) located on & off-shore.
 Pro-actively managed a network of 3rd Party vendors, including compliance against SLAs.
 Reviewed risk management processes & incorporated improvements into the methodology.

Global Mobile Telecoms - CRM Programme Office Manager
 Established a fully-integrated Programme Management Office & corresponding programme governance for a multi-million pound strategic business CRM transformation initiative (c. $20m), including the creation of business processes, policies, risk, issue & change management procedures compliant with Prince 2.
 Matrix management of multi disciplined teams comprising Sales, Marketing, Legal, Procurement, Operations, IT & 3rd Party Suppliers (up to Director level).
 Analysed the System Integrator’s plans, highlighted its serious shortcomings to the Senior Management team, with the necessary recommendations to address these elements.
 Worked with Procurement & key business teams to negotiate & close issues associated with finalising the Contract & SLA with the prime System Integrator.
 Successfully established integrated stakeholder management & communications plans.

Global Software Supplier (mobile telco & ISP) – Senior Project Manager
 Successfully managed the portfolio project management of solutions within a leading CRM & billing systems consultancy, within the EMEA Professional Services & Consultancy team.
 Focused on supporting software development & delivery of integrated e-commerce projects.
 Supported a portfolio of major mobile telecoms & internet service provider (ISP) clients.
 Engaged with clients to determine project scope, implementation & tactical requirements.
 Supported development of pre-sales bids, RFQs / RFT requests & project costings / budgets.

Global Telecoms Company – Business Programme Manager
 Managed the delivery of a £multi-million (c. £5m) end-to-end business transformation strategic solution, delivering changes to the organisation, business processes & technology.
 Managed international & cross-functional matrix teams (up to 45 professionals).
 Led implementation of new products, business process re-engineering & platforms (CRM, billing, provisioning & assurance) to support the organisation’s global e-commerce goals.
 Led a multi-disciplined team to identify & select a key billing vendor.

Global Airline Carrier – Programme Manager
 Successfully managed a cross functional team to deliver the global strategic desktop upgrade plan, prioritising & co-ordinating delivery in line with the Company's other major projects.
 Programme managed international and cross functional teams comprising 5 Project/Delivery Managers, Senior Managers & wider teams of staff, consultants & suppliers (c. 50 personnel).
 Liaised closely with the wider international business environment to design & implement a complementary strategy, SLAs, business processes & support structure to ensure the functional operation of those overseas devices across the millennium transition.
 Project managed a cross-functional team charged with the software development & global deployment of a software tool to remotely assess & collate which applications & version the PC or server was running.
 Regularly assessed the risks to ensure they were appropriately mitigated & managed.

Global Telecoms Company - Project Manager -
 Managed a cross functional team to ensure that the organisation’s I.T. infrastructure & business applications were upgraded.
 Successfully managed the project team to ensure business’ objectives, commitments & milestones were met & risks & issues were appropriately managed.
 Worked closely with internal clients & external suppliers to ensure business readiness.

Global Pharmaceutical Company: Project Manager - Organisational & Business change:
 Co-designed & implemented the communication strategy to facilitate a major, worldwide, organisational & business transformation initiative, directly impacting over 12,000 individuals.
 Worked closely with cross functional international teams (up to Director level).
 Project managed, designed & delivered a programme to upgrade the HR IT system, ensuring completion to time, budget & specification.
 Responsible for ensuring the database records were fully & accurately migrated.
 Analysed & documented key business requirements & the ‘As-Is’ & ‘To-Be’ business processes.