 Involved with resource and asset allocation and management. This involves managing contracts, contract extensions, moves of contract staff between projects, keeping the resource database up to date, maintenance of organisation charts and resource analysis.
 Responsible for managing business process change and change management (via change requests)
 Liaison between project board, senior management and frontline staff, acting as single point of contact between project team and management.
 Provided advice and guidance to all users in the effective use of systems, products and services available to them, demonstrating resourcefulness in applying knowledge to non-standard situations.
 Audited of all assets on site, keeping the asset register up-to-date before and after the roll out of new equipment.
 Liaised with third party suppliers for product delivery and collections of both hardware and software for disposal.
 Took ownership of documents and maintained project plans. Tracking the progress of the Project plans for report generation purposes using Excel 2003 and Crystal Report

 Performed backup on Dell Latitude laptops utilising Ghost software.
 Restored Ghost images on laptops which encountered software problems during installation.
 Updated TFS user login and admin certificates on ARAMIS build laptops.
 Encrypted and decrypted Dell Latitude laptops by installing and uninstalling Becrypt Disk Protection Baseline encryption software on Windows 2000 and XP laptop computers.
 Configured Aladdin eToken Pro USB token usernames and passwords with laptop computers.
 Trained groups of encryption engineers on the steps involving the laptop encryption process.
 Researched problems associated with encrypted laptops owing to expired CA certificates, inappropriate card readers, and invalid system dates.
 Generated Challenge codes after unsuccessful user logon attempts and requested the appropriate Response codes from the Authentication team in order to enable MOJ users reset misplaced passwords.
 Booked in laptops for encryption advising MOJ users on the time scale for token requests and completion. Informed MOJ users on the need to retrieve their laptops after the encryption process had been completed.
 Ordered replacement laptops for MOJ users whose laptops do not meet the installation criterion.

 Settings up Dealerboards monitor and IPT phone console and configuring it, ie Split Screen installation. Booked Meeting Room and set up projectors for presentations.
 Ghosting Built new trade floor desktop and laptops and installed all core trading apps.
 Regularly changing worn out Phone Handset and installing new ones for the Traders
 Installing and configuring LME specialist trading applications like Select, Reuters, Kobra LME CSS Compliance Support System and Bloomberg.
 Setting up and configuring Cisco VOIP phones from the phone exchange.
Involved with resource and asset allocation and management. This involves managing contracts, contract extensions, moves of contract staff between projects, keeping the resource database up to date, maintenance of organisation charts and resource analysis.

 Supported a police specialist application - NAFIS for Fingerprints and Palm scan.
 Liaised with the entire different police bureau in the UK and kept them informed and updated regarding logged calls and expected time of resolution.
 Identifying change and creating and managing the consequent change requests, gathering functional and technical specifications and management of the project library.
 Remote accessed user WS via Linux and supported and/or corrected errors as required.
 Part of project team the rolled out live scan images, captured from the livescan UNITS all over the BUREAU in the UK.
 Producing cost summary reports and obtain relevant signatories as needed and had set up the profit and loss account for the project using excel. Provided Financial Data for High level reporting.
 Creating and updating; project plans, risk and issue logs, action logs, lessons learnt logs, change logs, production of management reports and creation/updating of other project documentation.
 Created and reinstated Service Level Agreements (SLA) introduced and managed technical departmental procedures and managed budgets
 Responsible for updating project plans, creating and maintaining project library/risk and issue logs, producing management and progress reports and providing support/administration duties.
 Involved with the analysis & technical specification of customer requirements
 Managed 3rd party suppliers and off shore-development teams (based in India) acting as liaison between them and the project team.
 Acted as liaison between teams, providing support during the trial, test and rollout phases.
 Followed Linux predetermined scripts for special unique problems with palms and fingerprint images captured on the Police National Computer System – PNC

 Collation and management of issues and risk analysis used to drive the project forward.
 Supported Exchange 2000 mail server and Active Directory with outlook client and SMS for software deployment over the network. Created and administered new user account and processes. Reset user’s Password using Active Directory and set user profiles and policies, VPN & Microsoft Terminal Server.
 System analysis, business process development – involving the identification of new processes and creating training material for buying assistants and stores, sustainability planning and project closure – officially handing over closed parts of the projects to the business and helpdesk.
 Provided advice and guidance to users on the effective use of systems, products and services available to them. Maintain Powerpoint presentation and video files.
Assisted on the Change management documentation and collation of assets details from Machines - Desktops / Laptops, Blackberries, iPAQ’s and any other devices.
Took care of all other Office administration and maintained and ordered stationary for the PMO OFFICE.