This is an ongoing temporary role that I take up depending upon client requirements. As part of this, I am expected to carry out the following duties:
 Use the switchboard to take all incoming calls & route to the relevant person or take messages as may be necessary
 Organize deliveries & couriers for the company
 Book travel for all – taxi, air or rail
 Research the internet to find suppliers for any requirements that may arise within the facilities department

This is an ongoing temporary role that I take up depending upon client requirements. As part of this, I am expected to carry out the following duties:
 Use the switchboard to take all incoming calls & route to the relevant person or take messages as may be necessary
 Organize deliveries & couriers for the company
 Book travel for all – taxi, air or rail
 Research the internet to find suppliers for any requirements that may arise within the facilities department

This role had been created for the development department in order to assist the Business Development Manager with all day to day office activities as well as reporting & data analysis. The main responsibilities included:
 Business Objects reporting
 Data entry and data analysis for department activities
 Co-ordination of departmental meetings and minute taking
 Administration of all upcoming Development Projects
 Investigating non-compliance actions and updating systems daily
 Raise Purchase Orders/Requisitions & receipt
 Stock Monitoring and Reporting
 Assisting Business Development Manager and Senior Engineers as required
 Liaise with internal departments, contractors and any other associated parties

This role entailed coordination & management of day-to-day tasks in an ever-changing operations department in the largest Outdoor advertising company in Europe. My job encompassed all street furniture and automatic public toilets that the company installed across South East of England. My main responsibilities include:
 Managing workload and assigning tasks to a team of Electricians & Technicians
 Administer the end to end process for all new installations & removals
 Apply for all utility connections or disconnections for all advertising furniture, as and when required
 Generate regular performance & electrical testing reports for the department
 Process invoices for contractors & suppliers, using Sage
 Liaise with other departments, utility companies, contractors & suppliers
 Update & maintain database and systems
 General administrative duties for the department

This role involved being a part of the Housing Team for the borough and dealing with the specifics of Rents & Service Charges of all properties owned or managed by the council. My responsibilities include:
 Opening, Amending and Closing all Leaseholders’ accounts
 Data entry of all Tenants and Leaseholders information
 Formulation, maintenance and updation of Excel spreadsheets to record and monitor incoming workload and tasks actioned
 Staff management for all housing Officers including making and updating individual Personnel files
 Performance monitoring based on Excel tools etc to record and measure individual achievements and developmental needs
 Organizing Audits, Year-end schedules and Training agendas to ensure adherence to regular quality checks and procedures and upskilling of staff in various areas.
 Handling Customer queries via telephones, letters & E-mails and resolve any pending matters

This role involved leading a team of visa officers for the residence team in the immigration department. My main responsibilities included:
 Leading a Team of 10 immigration officers, responsible for processing visa applications made for permanent residency
 Conducting second person checks and authorize decisions on all visa applications
 Carry out regular feedback and mentoring sessions for all team members
 Identification of training and developmental needs for the team members
 Recruitment, Selection & Training for new employees based on company requirements
 Ensuring adherence to immigration policy guidelines.

This role involved training, mentoring and implementation of processes for associates handling outbound and inbound collections and customer service calls. My responsibilities included:
 Leading a team of Training Officers responsible for training delivery
 Devising & Managing training calendars & session delivery timings
 Development and Delivery of training modules for Voice and Customer Service
 Training need identification and analysis of all associates belonging to a process
 Recruitment & hiring of new associates in tandem with HR
 Coaching and Mentoring agents on a regular basis
 Providing timely feedback based on Call Monitoring
 Customization of training modules based on process and Client requirements

I was recruited as a Trainer with this start up airline, which had extensive support from British Airways. My responsibilities included Training batches of Cabin Crew and Reservation staff for the following:
 Customer Service and Delivery
 Catering and Food Service
 Personal Grooming with focus on Uniform Code and Make Up
 Time Management
 Service Essentials & Policy Adherence

Being a part of the Cabin Crew team of the largest private airline in India, my responsibilities included:
 Carrying out In-flight Duties including meal service
 Delivery of Customer Service
 Assisting Passengers
 Adherence to the Civil Aviation Policies and Procedures