Government – Ongoing
Induction training at desk side

Law – 2008
Office 2003, Worksite 8.2 and bespoke software support.

Investment – Ongoing
Office 2007 migration project, help desk & training.

Designers & Architects – 2008
Presentations on Office 2007, training & support.

European Medicines Agency – Ongoing
Training & help desk support. Class size up to 14.

Insurance underwriter – Ongoing
Training - Excel and Outlook.

Housing Corporation – Ongoing
Specialised training for policy and finance dept. Specialist training for legal documentation.
Training needs analyses.
Training induction for new starters.
Creating course documentation and quick reference guides.
Help desk & support.


Management Consultants – Ongoing
Training - Excel

Investment – 2007
Consultancy and training for legal secretaries.

Government – 2007
Training - Outlook with Time Management training
IT and ‘soft skills’ blended training.

Charity – 2007
Training pensioners, and special needs visitors

Retail – 2001 to 2007
Training - MS Office, Lotus Notes. Induction training.

HMP Prisons – 2006
Training prison administration staff and officers.

Dartford Crossing Authority – 2006
Training - FrontPage 2000 training.

County Council – 2004 and 2006
Social Services Team
Project Leader for ICT skills testing, and training. Administration and classroom examination
Input and analysis of results, design and implementation
Training candidates for ECDL examination.

Social Services – 2006
Training & support

Investment & Services – 2006
Training & support for secretaries

Catering – 2005
Training - MS Office
Housing – 2004
Training MS Office.

Pharmaceutical – 2004
Training - Lotus Notes and MS Office.

Government- 2004
Training – MS Office

Insurance – 2004
Training – MS Office

Government Offices– 2004
Training & support – GroupWise, MS Office

School - 2003 (1 year contract)
IT Support Analyst
700 users
Trouble shooting, help desk support & training
Software installations
Daily backups
Diagnoses and resolution of PC/Networking problems
Escalating unresolved incidents to 3rd line or suppliers Contributing to planning and delivery of IT projects.
Government – 2003
Training - GroupWise and MS Office.

Oil – 2002
Training - Bespoke, induction and communications Presentations for office machinery

Rail Regulator – 2001
TNA & course design. Legal department.

Gas watchdog – 2001
Training - GroupWise.
Creation of manuals and reference cards

Insurance– 2001
Training - bespoke

Investment – 2001
Training & Support - Lotus Notes.

Media Company – 2001
Training – Bespoke & Outlook.

Prior Experience - Training, support & help desk
Department for Education & Employment
Electronics
Telecom
Motor Company
Insurance
Law Firm