Professional Qualifications

CCNA training with Cisco Net Academy

Avaya Product Authorization
PAACS-201 PAA Sales: Wireless
PACSS-100 PA Sales: Avaya Communication Manager - Simplex IP Telephony
PACSS-200 PA Sales: Avaya Communication Manager - Complex IP Telephony
Accreditations
AVA00037WEN_R2 Avaya MultiVantage™ Fault and Performance Manager (Retired)
AVA00170WEN Avaya Servers and Media Gateways Overview
AVA00286WEN_R2 Review Design and Plan Implementation for Complex Solutions (Retired)
AVA00287AEN Install and Initialize S8700 Series Media Server Solutions (Assessment)
AVA00290AEN_R Communication Manager - Networking (Assessment) (Retired)
AVA00294H00-0208 Implementing S8700 Series Converged Solutions Workshop
AVA00296AEN IP Telephony for Implement Curriculum Assessment
AVA00310AEN Avaya Unified Access (Assessment)
AVA00310WEN Avaya Telephones Overview- Unified Access
AVA00383WEN Avaya Communication Manager Overview
AVA00441AEN Avaya Converged Solutions Core Curriculum-Level Assessment
Accreditations Continued..

AVA00480WEN Selling IP Telephony Solutions
AVA00496AEN Selling IP Telephony – Curriculum Level Assessment
AVA00583WEN Avaya Solution Designer for BusinessPartner Distributors and Resellers
AVA00642WEN Avaya Integrated Management Overview
AVA00740WEN Avaya Security Overview
AVA00804WEN Avaya 3.1 Launch Implementation Highlights
AVA00828WEN_R3 Avaya one-X Quick Edition Technical Training (Retired)
AVA00836AEN Avaya Communication Manager Basic Administration (Assessment)
AVA00839AEN IP Telephony for Implement Curriculum Level Assessment
AVA00934AEN Wireless Telephony Assessment
BTC051X2 IP Telephony Principles and Applications (WestNet)
BTC273W2A_R Avaya MultiVantage™ Software Administration for Technical Associates (Assessment) (Retired)
BTC274W2A_R Automatic Route Selection (Assessment) (Retired)
BTE221H2A_R Avaya Communication Manager Basic Administration (Assessment) (Retired)
BTT153W2A_R Avaya MultiVantage™ Solutions Overview (Assessment)(Retired)
BTT155W2A_R Media Gateways, Cabinets, Chassis, and Circuit Pack Installation (Assessment) (Retired)
BTT157W2A_R Avaya MultiVantage Maintenance Strategy and Procedures (Assessment) (Retired)
BTK158H2 Avaya Definity Systems Administration
Avaya IP office Avaya Network Alchemy, Voicemail Pro. Install and support.
Avaya IP Office Avaya Network Alchemy, Argent Office/Branch install and support.
Tie Communications Onyx Systems Administration and Support.
Tie Communications ISDN30/2r Integrated Services Digital Networks Course maintenance.

Expanded Employment History and Mission Statement

SIP. H.323, VoIP and TDM, corner stone technologies enabling me to deliver next generation Telephony solutions and applications to the business community. New and improving convergence skills have facilitated design, delivery and support of voice, video, presence and collaboration applications in the media revolution that is changing the telecommunications industry.
IPT integration, is a core focus and activity for the last 8 years, delivering in 2003, $1.5 million USD in call savings through the deployment of a toll-by pass VoIP network, and in 2006/7 streamlining work flow process through the use of CTI applications utilizing a new MPLS connected converged IPT network. Innovation and application of IPT to deliver “best in class” solutions to the business community.

Expanded Employment History

At&t Sun Microsystems, Solaris House, Guillemont Park, Camberley Surrey, UK.
Voice Analysis. Sep 2000 - July 2008.
Working within the EMEA at&t Life Cycle Management Team I deliver customer focused Project and Operational support of the global voice network at Sun Microsystems Inc.

My role is primarily a project engineering one, however I also assist the front line operations team with fault finding, MACs, tier 3/4 escalations to the Avaya Premium Team.

at&t’s recent certification as a Platinum Partner has enabled me to obtain access to, and extend my skills in the use of Avaya Solution Designer and delivery of new Avaya CM license files through the Avaya Remote Feature Activation Website.

Projects I have delivered on have included:
• Design, deployment and testing of Avaya Vectors utilizing MapD provided ASAI Adjunct links to integrate an EMEA wide Genesys T-Server farm, delivering an Adjunct controlled Contact Center solution, end devices included 4621SW IP Hard Phones, G650 and G700 Media Gateways, in addition Nortel IVR integration through CAS configured E1 interfaces for clients IBIS (radiance) database interrogation and routing.
• Avaya S8500B SIP Enablement Server installation and integration of 3rd party SIP enabled Cisco 7960 handsets, xten-lite softphones Avaya CM 3.1.4 S8710 SIP trunking to SES, EC500 for use with One-X Mobile Dual Mode , OPS integration/mapping of CM stations to SIP clients.
• IPT deployment of G700 and G650 Media Gateways utilizing new MPLS network, Network Region Design to accommodate Call Admission Control for limited QoS EF bandwidth, AF CoS Voice signaling.
• Support on the upgrade of legacy Multivantage Avaya Definity G3r and G3Si installations to Communication Manager enabled S8xxx media servers abd MCC replacement for IP Connect G650 Media Gateways.
• Global Integration of Cisco AVVID H.323 Gateways and Gatekeeper cluster for Toll By-pass, E1 interface to Definity utilizing AAR and ARS table routing, produced 1.5 million USD in call savings.
• Multiple EMEA wide Voice VPN vendor roll out, Equant(Orange) and later BTOne.
• Integration of Business Partner Contact Center in India through White Paper implementation of interoperability of H.323 VoIP trunking between Cisco Call Manager and Avaya Communication Manager.
• Contact Center (Call Center Elite) Vector scripting including new features such as VDN and Vector Variables, Percentage based vector and look ahead interflow routing, EAS and some Split designs.
• ETSI Q.931 DS1 E1 Carrier provision, management, admin, test and turn up.
• H.323 46xx IP Hard phone deployment and UAT.
• Integrated Management including ASA (expert user), VoIP Manager etc.

Operations activities include:
• Break fix activities on Avaya S8xxx Media Servers , Gxxx Media Gateways and legacy R300 media gateways, G3r, Si, MCC and SCC processor complexes, Csi modular cabinets, Definity Audix, Intuity and LX Audix Voicemail, CMS.
• Transport diagnoses of ETSI, DCS, QSIG Q.931 through CM MST ISDN traces, VoIP H.323 SIP CM debugging/MST Trace Analyzer.
• Avaya tier 3/4 escalations for CM bug’s/features.
• Vendor dispatch for ISDN faults/installs etc.
• Hard/soft moves add’s and changes.
• Firmware and Software upgrades Linux BASH command set.
• ASA export and imports bulk changes, expert user.

Integra Networks PLC, Chertsey Surrey.
PBX. Technician. June 2000-Sep 2000
Integra Networks PLC, an Avaya Gold Partner for the installation and maintenance of Avaya IP Office products (Formally known as Network Alchemy Argent Branch and Argent Office IP-PBX’s). The Argent incorporated an ISDN30 and ISDN2e ISDN/WAN router, integral 10/100 switch, Caller ID enabled POTS blades expandable up to 180 ports.
Working with Integra Networks I provided Help Desk/Field support based from the Chertsey office using the remote administration suite “Manager” to identify issues from faulty handsets to debugging ISDN traces, WAN/ISP Traffic via the ISDN router and H.323 H.245 (VoIP/Control Protocol) Traffic issues.
Vendor escalations for both PRI and BRI ISDN issues. IP traffic analysis for identification of unauthorized Internet access by customer employees.

Indeserve, Auckland, NewZealand.
PBX. Technician. Sep 1999-March 2000
Indeserve New Zealand is a national leader in the delivery of Telecommunications project and support services, operating from 16 regional offices they provide:
Network installation support and Management, such as Structured Cabling solutions (Krone ™ Installer of the Year 1999), Server-LAN-WAN installation and support.
Provision of Network Services for Telecom NZ (Primary Telecomm Service Provider) e.g. PSTN, ISDN and ADSL.
And attended preferred supplier to Telstra NZ, Erricson NZ and Alcatel NZ.

During my 6-month contract to Inderserve I was working on projects that included:
Nationwide roll out of the Alcatel P4400 PABX’s to the New Zealand High and District Courts, incorporating Cat5 MDF/IDF and PBX installation, patching of new stations (between 300 and 1000 ports) provision of PRI ISDN30 PSTN services.
Support in user acceptance testing and out of hours cut over.

Maintenance of the MD110 for Erricson NZ, providing “on site” fault diagnostics for the remote Help Desk and carrying out Adds Moves and Changes etc..
Maintenance of Telstra NZ services, including testing PRI and ATD’s, (Automatic Toll Dialers) PSTN digit insertion units for access to the Telstra NZ network.
In addition to the above telecommunications roles an IT role in the form of a Hardware upgrade project for Post New Zealand, involving a roll out of new NT servers incorporating refitting of old Hard Disks into new Servers, AX.25 interface upgrades and Digi Board installation for EFPOS devices (Electronic Financial Point Of Sale).

N.James Communications Sydney – NEC Australia.
PBX. Technician. Jan 1999- July 1999
N. James Communications is an N.E.C approved contractor in the installation and maintenance the NEAX PABX products.
Project activates with N.James included:
Installation and commission of the NEC NEAX 7400 ICS 120 P.A.B.X incorporating On-Ramp PRI, In-Dial (DISA), and PSTN network connectivity.
Full MDF/IDF audits, identification of network services and customer related facility cables, proving and updating customer MDF/IDF records.
Installation of NEC NEAX ICS 120 PIM’s and associated LT equipment cables, krone module terminated onto the new MDF/IDF.
Population of PIM cabinets with Processor, SMDR AP00, PRI 30DTC + SC01 d-channel, Bus card, 4COT, extension cards digital/Analogue etc.
Periphial device install e.g. Voice Mail such as VM500 with Office Term TAPI solution, NEAX MAIL internal VM, Navigator Call Centre report generator and associated Split Strip Displays.
Initialisation of PBX and programming of Office Data supplied by N.E.C technical officer, user acceptance testing including voice path, pick up groups, ACD operation etc.
Generation of new MDF/IDF records and double jumpering of exhisting equipment, isolation and jumpering of new, Cut over to ICS 120 PABX testing of all extensions and network services.
Recovery of old PABX and site clean up.
Other operational activities included - Adds Moves and Changes on exhisting sites, Y2K audits and S/W upgrades.

Tie/Communications – Leatherhead Surrey.
PBX Field Service Engineer. Jan 6th 1997- Dec 31st 1998
Tie/Communications Inc. is a North American manufacture of the ONYX and Buscom PBX product range.
The UK operation provided Project and Operational activities and was sponsor to the Jordan F1 Team to which I was assigned as the senior systems engineer. Tie/Italia established it’s self as the 3rd largest supplier to the Telecommunications Market in Italy and making in roads to the Spanish market.
My position of Field Service Engineer encompassed:
Fault diagnostic’s and repair, diagnostic and vendor escalation of DASS II /ISDN2e and analogue network faults, technical support, Onyx PBX installation and commission projects including site surveys, customer/contractor liaison, client training and post install support.
Supported Tie products included: -
ONYX-72*180, VSN 16*48 PABX and the MARQ II, EK816 Key systems, manufactured for BT, Tie Info Manager ™ Voice Mail System (CTL development) incorporating IVR features. Computer Telephony Integration utilizing TAPI and TSAPI windows interfaces (CTI). SMDR applications Opal ™ and Phone Control ™ Call Management Systems.
Technical issues that I have resolved included: -
Identification of DASS2 and ISDN 2e network/DTI failures, Implementing effective use of the ACD functionality of the switch with in Call Center Environments, design and integration of the Onyx into VPN environments, wiring faults on both Client and service provider networks, interfacing AC15/DC5 and MUX provisioned circuits, system Hardware failures with hot ensuring minimal disruption to client services, identification of Software orientated problems with escalation to the system developers based in Canada, VM failure and recovery of PC based messaging systems.
Further to the above systems I also supported the Tie Turret 3000 series Dealer Board located in the Royal Bank of Canada, Queen Victoria Street, London. The Dealer Board was part of the Business Recovery Unit that was out-soured to subscriber banks.

HMS Engineering – Ericsson’s UK
Plymstock and Penzance Exchange.
Telecom Engineer. Sept 16th 1996- Dec 22nd -1996
PSTN exchange upgrades through the installation of AXE10 Digital switches to replace the old Analogue TXE 4 exchange systems.
Duties included assistance in the construction of the AXE10 switch cabinets, (JIFF) jumpering and termination of the new MDF (either Wire-wrap soldered or A8 Punch-Down), cut over of exchange services to egress and recovery of old frame wire jumpers.
Preparation of site documentation for presentation to client.

Computer Futures - West Devon Borough Council.
Devon.
Help Desk/IT Support. April 6th 1996 - Sept. 6th 1996
West Devon Borough Council provides services to the borough community from its head office located in Tavistock where approx. 250 users utilize a Novell 3.11 based Server, 3Com ECS LinkBuilder Hub with Cat5 structured cabling and Thinnet media running IPX and TCP/IP protocols, Fiber connected outbuildings with 3Com mini hubs providing Fibre to UTP connectivity, BT Kilostream for WAN access to the remote Oakehampton site with around 50 users also supported by a Novell Client/Server environment using a Thinnet Ethernet media.
During the 5 month contract, operational activities included Tier 1 support of users in the operation of MS Office, Perfect Office, and Windows for Work Groups. Infrastructure support for Novell v3.11 server and Kyocera printers.
Identification and purchase of new network products to upgrade the Councils IS infrastructure. Monitoring and analysis of LAN and WAN traffic for any potential problems, general house keeping of the server and end users work stations.
Project that I implemented included, Configuration and roll out of new workstations, commission of ICL Teamvision video conferencing system utilizing ISDN2e interfaces, implementation of PC Anywhere server enabling the councilors to remotely access the LAN, installation and configuration of Doc Solomon’s NetWare Toolkit for virus screening.
Expansion of the existing Cat5 structured cabling with the installation and configuration of a new 3Com Link Builder switch. Identification of new ISDN routing technologies with a view to replace the 64kb BT Kilostream Private Wire providing WAN access to the remote Oakehampton office.

Summary of Experience Continued.

Manpower Technical - British Telecom UK.
Plymouth, Devon
Telecom Engineer.1995-1996
Project support in the implementation of British Telecoms Featurenet Centrex solution, a direct replacement for multiple Meridian PBXs installations located across Cornwall for the Devon and Cornwall Healthcare Trust
Duties included secondary site survey to identify and resolve problems with the installation of proposed voice Network.
Installation of cable and containment systems, MDF/DP jumpering and termination. Overlay wiring, proving of all pairs back to the exchange, cut over of new Featurenet service and the recovery of old equipment. Preparation of site documentation for presentation to client.

Webb Electronics - Siemens Nixdorf
Dockland’s, London
LAN Installation Engineer. 1994 - 1995
Implementation of various large scale Cat5 and FDDI network installation projects.
Duties included secondary site survey to identify and resolve problems with the commission of proposed network.
Installation of Physical Network Topography support of Network Specialist in the commissioning of active equipment in most cases 3Com MSH smart Hub’s as well as associated sub-network’s active equipment.
Testing of all installed systems using UTP MOD-TAP pair testers and Penta Scanned to ensure Cat5 concurrence to IEEE standards, documented for presentation to the client.
Project clients included: Cambridge University, Guys Hospital, National Health Executive Office, Nyrex UK (Oxford), Canada Life (London), Midland Police Authority, Lord Chancellor's Department, Guy’s Hospital.

Summary of other qualifications.

Btec: Higher National Diploma in Telecommunication and Electronic Engineering
Btec: First Diploma in Engineering
Btec: Mathematics Level III
City and Guilds: RAE Licensing Conditions and transmitter Interference Operating procedures, Practices and Theory. (Exam passed aged 14 years old).
RYA Powerboat Level II, RYA Powerboat Advanced, RYA Competent Crew, RYA First Aid, RYA Sea Survival
PADI Open Water Diver, PADI Advanced Diver

Assignment History

(This Seller has recently been shortlisted or contracted for the following people4 assignment)

• IP Product Marketing: Short marketing intelligence assignment. Requiring knowledge and experience in IP telephony products, services and pricing models.