I provided consultancy services on high profile projects to Tubelines, Metronet & London Underground, including White City Depot, East London Line, Waterloo & City, Jubilee, Northern & Victoria lines upgrades. I led the development & production of task analyses and learning needs analyses and provided reports to the client on the efficiency of their LNA processes. I produced analyses of the impact of new technology and infrastructure on existing operational rules & procedures and researched and developed operational procedures & training programmes. I also facilitated events attended by up to 200 people.
I have recently completed a 4 month project for Rail Training International (Australia) on behalf of Transnet Freight Rail of South Africa. This project involved the development and delivery of Train Driver training programmes and the development and delivery of Train the Coach programmes to multicultural groups of Transnet staff in Johannesburg and Ladysmith.

Assessment & Delivery of NVQ Learning and Development & Management units
Development of training & assessment material for clients including Atkins Rail, Southern Trains, South West Trains & London Underground

Consultancy services to: South Central Trains on the introduction of a Competence Management System; London Underground on train identification systems; production of training specifications for South Central Trains for their driving simulator training programme; safety training consultancy to Serco Docklands Ltd.

London Underground Management Development
Managed and delivered NVQ Training & Development Units.
Developed and delivered Performance Management programmes
Developed and managed Workplace Violence and Personal Safety workshops for managers and staff.
Developed and delivered Performance Management coaching programme for middle and senior level Managers.
LU Operational Training
Operational training for LUL Front Line Staff.
Incident management training for Operational Managers.
Developed audit process to enable trainers to attain NVQ Units
Victoria Line Safety
Reviewed and rewrote the Emergency Preparedness Plan in line with LUL Safety Case. Developed Incident Management Programmes. Developed document control process. Project managed revision and integration of local plans to ensure consistency of approach and format Project managed the development of Safety Improvement Plans for senior & middle level managers. Integrated Workplace and Customer Risk assessments. Ensured the production of Safety Improvement Plans to deadline
Operational Manager
Performance Management of 72 Train Operators
Maintained train service in line with business and customer needs
Developed staff through Performance & Development process
Incident handling and investigation, liaison with emergency services
Administered disciplinary procedures
Developed and delivered local coaching and training programmes
Managed a Team of 4 facilitators & 1 Administrator
Developed, produced and delivered S.Q.E. programme
Liaised with consultants and senior management
Led and developed team members
Controlled project budget