• Continued to work freelance in Training functions and at assessment and development centres while establishing personal development business, providing coaching to Co-Director on development of new product range, including registration with Intellectual Property Office; secured interest from international business in partnering on further range development and promotions.
• Networked and developed database of some 40 Training Consultants ensuring quality programmes provided to clients whilst minimising cost model to business.
• Drove design of programme content, including supporting Trainer development in facilitation and delivery.
• Delivered range of workshops and 121 coaching to personal and corporate clients.
• Integral role in raising awareness of business through media interviews, including guest expert on BRMB radio with reach to over 1m listeners.

Enjoyed progressive career for 12 years including Top 10 Senior Financial Adviser, 2nd Adviser nationally on commission per account and approach to establish new National Training Team which resulted in quadrupling of sales. Selected to transfer successes and project manage sales training leading to business growth across mortgage business.

• Established small business as a conduit for organisations to reach quality training programmes and consultants.
• Supported several personal impact programmes to enhance senior level leadership capabilities and communication skills.

• Appointed to initial three-month interim contract and approached to undertake permanent contract to play integral role in shaping future organisational learning strategies.
• Overhauled approach to learning through up-skilling team and fostering business partnering to identify business needs and adapt programmes.
• Drove significant organisational culture change in response to Government White Paper and staff survey through enhanced and integrated communications approach; subsequently achieved above average rating on next survey and external benchmarking.
• Advised call handling business on changes resulting in increased volumes of 1st enquiry resolution.
• Initiated leadership development programmes across all levels of business to enhance management and communications capabilities; resulted in improved staff feedback, greater business awareness and morale.
• Devised highly successful interactive ‘values’ programme with emphasis on diversity strategies attended by all levels of organisation; received consistently positive feedback from delegates.

• Initially selected to provide ‘business as usual’ maternity coverage and leadership of in-house team; successfully enhanced in-house trainer capabilities reducing need for external consultant usage.
• Developed team skills to improve consultancy and support and shape bespoke, business-focused requirements.
• Approached to remain in permanent role to support transition of 1,500 staff and associated change management to Mellon Global Investments.
• Devised integration programme including 1:1 coaching and formalised appraisal processes to support change management and new direction, resulting in smooth transition following merger.

• Tasked to advise on development strategies to rejuvenate under-performing 700-staff call centre operation.
• Devised and implemented highly successful cultural change programme which saw initial pilot across call centre rolled out organisation-wide, including Director level staff; innovative approach led to short listing for Financial Times Arts & Business award and references in Independent article.
• Recommended and initiated review of Team Leader role, including refresh of selection criteria with focus on people management skills.
• Led call handler skills review, with skills development resulting in increased call volumes and efficiencies.
• Empowered Learning & Development team to manage organisation projects and increased business partnering approach.