- Management buyout from Intersoftware, of 4c configurable project, programme and resource management applications business, with two partners.
- Managed all aspects of implementation and customisation project & programme management.
- Managed customer relationships through project boards and client-side project managers, developing further business.
- Closed sale and successfully implemented Project Portfolio Management systems to Euler Hermes and Aston Martin following referrals from previous unrelated presentations.
- Developed user documentation and delivered workshop and one-to-few training.
- Provided pre-sales support (demonstrations, consultancy, seminars), establishing requirements and configuring demo versions of software.
- Managed ongoing software development, change and version control, issues resolution and risk assessment.

Software company with products including 4c (above), BACS enabling software, and employment agencies sales ledger, payroll and front office applications.

Jan 1999 to Apr 2002 Implementation, Training & Documentation Consultant
As part of 4c team supporting applications.
- Provided design, implementation, pre-sales, documentation, training, consultancy and 1st and 2nd line user support.
- Developed standard implementation methodology with questionnaires to guide clients through system configuration and enable subsequent changes, also providing basis for early client exposure and training / familiarisation.
- Developed all generic user and help documentation.
- Developed enhancements following customer feedback and observations, providing technical support, advice and guidance throughout process.

- Produced user & technical documentation, user guides, reference manuals & windows help.
- Supported development and implementation of new software.

* Project managed (team of seven), development of windows version of BACS in collaboration with NatWest Bank, for adoption by all bank customers making electronic payments. Worked with bank representatives and internal development team, whilst also producing full documentation. Successful full-cycle development, leading to handover to installation and support teams.

- Responsible for devising, developing and delivering technical documentation.
- Produced manuals & compiled parts breakdown for auto storage/retrieval machine.
- Devised Lotus 1-2-3 model to calculate optimum redundancy terms for 400 staff.

1979 - 1984: Implementation Consultant, Hotel Systems; Support Team Manager, Hotel Systems.
1984 - 1986 PC Support Team Manager, Business Centre.
1986 - 1988 Consultant, Education Division.

Supervision of on-the-job training in 8 hotels.
Delivery of off-job training courses.
Liaison with Industrial Training Board.