Blackberry Server Support / Desktop/ Laptop Rollout engineer

Skills Summary:

3 MCP’s – currently working towards MCSE
7 years + IT Support experience
MS Windows 98/2000/NT/XP
MS Exchange
Active Directory
Networking, TCP/IP, DNS, LAN / WAN
AntiVirus Software
LANDesk,
VPN Clients and servers, broadband or Ipass
Some Telephony installation experience
Installing, configuring and troubleshooting BlackBerry Enterprise Server and components

Additional Comments:

I am keen on securing a new opportunity that will progress career within Customer Support Operations as a BlackBerry Partner Technical Support Analyst. I possess a wealth of experience within PC / Networking support and am looking to complete my MCSE in the near future. I would welcome an opportunity to demonstrate my skill sets at interview if deemed suitable.

PROFESSIONAL PROFILE

A dynamic, focused I.T. Professional who is XP and Server2003+ exchange and Active directory MCP Certified also certified Blackberry server technician, an analytical, proactive and committed approach to all tasks, always trying my level best to resolve problems and technical issues quite user to working under pressure and meeting deadlines.

SKILLS

• Installing, configuring & troubleshooting windows 2000 & XP
• Installing configuring and troubleshooting hardware
• Installing and configuring server 2003
• Installing and configuring Exchange 2003
• Installing and configuring Active directory
• Promoting additional servers in to active directory environment
• Installing and configuring active directory integrated DNS
• Installing and configuring DHCP
• Setting up client connectivity to network
• Setting up remote desktops
• Configuring laptops for network connectivity
• Troubleshooting DNS and TCP/IP issues
• Installing, configuring and troubleshooting shared printers.
• Setting up group and user accounts in active directory
• Creating Group policy objects
• Linking existing Group policies to Organisational units
• Dealing with NTFS permissions
• Configuring and troubleshooting offline files
• Diagnosing fault and troubleshooting office applications
• Software deployment
• Configuring and troubleshooting LAN & WAN connections
• Experiences with client Norton Anti Virus, downloading security patches etc
• Configuring automatic download of patches and updates
• Installing LANDesk
• Remote troubleshooting PC’S using LANDesk
• Creating OSD Deployment scripts on LANDesk
• Software Deployment via LANDesk
• Creating software Deployment Scripts
• Troubleshooting VPN issues
• Installing and troubleshooting Cisco Clients
• Imaging using various Technologies
• Building Workstations and Servers
• Mass deployment using LANDesk and Ghost
• Backup and recovery using various tools
• Installing and configuring Exchange servers and Exchange System Manager
• Troubleshooting exchange and ESM issues
• Troubleshooting Outlook issues
• Installing, configuring and troubleshooting blackberry servers and devices
• Troubleshooting basic database issues MSDE and SQL
• Using Remedy for logging calls and issues.
•


Research in Motion Customer Support Operations December 2006-TO Date
Initial Response Team Associate – Exchange

Duties include supporting Global Corporate customers with issues involving BlackBerry Servers, installed in a Microsoft Exchange Environment

Research in Motion IT Department

Jan 2006 – December 2006
Helpdesk Support Analyst
• Acting as first point of Contact for all calls
• Creating and disabling user account for Domain, Blackberry Enterprise server accounts, Ipass accounts, VPN accounts, Cisco Secure sever accounts
• Dealing with hardware issues
• Dealing with exchange + Outlook issues
• Building Desktop and laptops
• Creating inventories using LANDesk as required
• Managing and Troubleshooting clients using LANDesk
• Creating Distribution lists
• Dealing With mailbox issues on Exchange servers
• Dealing with software deployments using LANDesk




October 2005 –December 2005
Itech consultancy
Active Directory Rollout Engineer
• Building Servers
• Building desktops
• Installing and configuring DHCP servers
• Dealing with DNS issues
• Mass deployment of Workstations using LANDesk


September 2005 (temp)
L&Q Housing Trust (Support Analyst)
• 1st point of contact for all calls
• Resolving issues related to Win 2000, XP server 2000, 2003 exchange 2000, and outlook, Active Directory.
• Providing remote assistance in an SAL environment using LAN desk.
• Attempt to resolve all queries and enquires, otherwise distribute to relevant persons or departments and groups
• Dealing with account lockouts through active directory
• Password resets
• New accounts.
• Expired accounts
• Troubleshooting applications including some in-house applications
• Dealing with mail accounts
• Creating new mailboxes
• Retrieving deleted mailboxes, and mails
• Network problem


May 2004- September 2005 Broadway E – Café


• Installing and configuring XP Desktops
• Managing Internet Café Software
• Installing and configuring Office 2000
• Troubleshooting user and computer lockouts
• Server maintenance backup and recovery
• Installing and upgrading system and hardware and device drivers
• Upgrading customer’s computer in our PC Clinic (Software and Hardware)


2001 –2004 PC SUPPORT/HARDWARE ENGINEER, NEXTECH CONSULTANCY

• Issues relating to hardware and drivers
• Troubleshooting OS and application problems
• Troubleshooting user and computer lockouts
• System Backup and recovery
• Installing and Configuring NT 4.0 Servers
• Installing and configuring Windows 2000 servers
• Experience of installing and configuring Active directory from scratch
• Creating trusts between domains
• Publishing and assigning applications
• Troubleshooting assignment and publication of applications in active directory.
• Delegation of permissions
• Applying and linking GPs to OUs
• Experience of rolling out windows 2000 desktops
• Rolling out printer hardware
• OS rollout via RIS servers
• Configuring PPTT, L2TP VPN server and client
• Installing and Configuring routing and remote access server
• Configuring and troubleshooting offline files and synchronization
• Issues relating compressions and encryption.

• Citrix experience
• Installing citrix metaframe
• Managing and supporting, users, printers,
• Publishing & troubleshooting applications

• SMS Experience
• Creating hard ware and soft ware inventory
• Discover and install an SMS client
• Distribute software to selected resources
• Configure and use software metering;
• Software distribution, remote tools

1998-2001 INSTALLATION ENGINEER/I.T. SUPPORT, (RM)

• Responsible for carrying out a wide variety of tasks including installing and configuring NT
Servers, application server and Cisco Routers and networking the printer and Internet connection to the entire school


1996-1998 Sales Assistant /Coronet Enterprises
Employed as a technical sales assistant
• Selling Computer hardware and software
• Hardware and software upgrade
• And all the usual sales assistant duties.


EDUCATION AND QUALIFICATIONS

2006: Active Directory Implementation and planning in server 2003 environment. (Exam 70-294)
2005: MCP Managing and implementing server 2003 Environment (70-290)
2005: MCP Managing and Implementing Windows Xp Environment (70-270)
2002: certification in PC Support
1995: Institute Of Legal Executive diploma in Criminal Law
1993: A Level in English Law
1989: 4 GCSEs (Including English & Mathematics)

Assignment History

(This Seller has recently been shortlisted or contracted for the following people4 assignment)

• We need to source 3 IT engineers to provide residential and on call cover for a client project. The 3 individuals will provide 1st line IT support across a range of IT equipment on the customer sites and will be expected to operate a rota of early , late and on-call shifts over the minimum period of 3 months activity. The engineers should be :- · Experienced in working in a data centre environment · Qualified to MCSE and CCNA.