CV (Curriculum Vitae) / Résumé

Objective Administrative, Customer Care Advisor, PA, Banking
Experience 2008 Universal Academy Guadalajara, Spain
English Teacher
▪ Taught Primary and Secondary Students.
▪ Taught Grammar and English Vocabulary for Business.
May-September 2007 DHL Madrid, Spain
Administrative Officer
▪ Control of Inbound-Outbound deliveries (national and international).
▪ Keep customers informed of details.
Feb 2006-Mar 2007 Multiassistance Ltd. Madrid, London
Network Coordinator
▪ Distribution of Trade Professionals in UK (Scotland and Eastern part UK)
▪ Bettered relationship between Insured and TPs.
▪ Checking and approval of estimates.
May-September 2006 La Caixa Madrid, Spain
Banking Back Office
▪ Customer Care Service roles.
▪ Bank account managements.

2005 Direct Seguros Madrid, Spain
Car Insurance Sales Agent
• Customer Care Service Roles
• Sales of car insurance policies

Aug 2003- Feb 2004 Amena / Orange Madrid, Spain
Bank Office Agent
• Customer Care Roles
• Free handset promotions for our clients

Nov 1999-May 2003 Vodafone Madrid, Spain
Team Leader
• Customer Care Services, different departments
• In charge of a group of 15-20 people

1996-1998 Language Academy Madrid, Spain
Executive Secretary
• PR roles
• Management of students/teachers
• Basically I had to run the business.
Education 1998-2002 Universidad de Alcala Madrid, Spain
▪ B.A., Business Administration and Computer Science.