CV

Professional experience
May 2008 – June 2008
RAC Telemarketing/Future Business Intelligence
New Business Consultant (Pencoed Bridgend)
The role that I was given was a new business consultant and I was expected to adhere to systems and processes such as operating databases, customer services, future contacts acquisition and compiling action reports for clients.
Within RAC Telemarketing I was required to work on new accounts where I was to generate new opportunities and make appointments from their databases as their business development managers were to meet with the prospect and close business. I was to do 75% of the work on the telephone and ascertain whether there was an opportunity or a need within their institution for many different products. The different accounts I worked on were for many very different products ranging from speech analytics, supply chain management sales and operations planning solutions to furniture requirements and business development with independent financial advisors for equity release promotion for a leading lifetime mortgage provider.
Within Future Business Intelligence (FBI) I was required to research and contact prospects that had a need for appointment making and business development out of house and generate proposals in keeping with the prospects needs and close business. This was done from my own database of contacts that I have gained over the years of sales and marketing and also form the internet, marketing handbook, marketing and company websites and magazines.
I was unfortunately made redundant as the business lost two major accounts and there was not enough work for me to carry out over the coming month.
January 2008 – May 2008
Free Mobiles Select
Customer Services Assistant Manager (Llansamlet Swansea)
The day to day running of the customer services department involved making sure that customers were satisfied with the service provided from sales through to delivery within the 14 days cooling off period and to guarantee that it was satisfactory to the customer and the network service provider.
One of my main duties was to ensure that the returns were kept below10% and to do that my main priority was to retain the customer and salvage the deal by offering extra services or products for free and re build the relationship with the customer.
I was also responsible for maintaining the relationship with our business account manager with the network service provider that held the dealer code for the business and making sure that the business was fully compliant at all times and ensuring that customers were treated in the appropriate manner by the customer services representatives and complying with data protection.
I resigned from this role as there was no clear opportunity for myself to progress my career within the business.


August 2006 – December 2007

TLC Marketing

Business Development Manager (Swansea & London)

My day to day role is to support the account directors with sales leads/meetings/ briefs for them to attend by using different channels to discover opportunities where we may be able to supply our products and services. Duties include; generating contacts and details, researching the companies, speaking to the relevant person or decision maker, making case study and credential power point presentations to send to the contacts, following up the email or presentation pack and pitching new ideas and campaign concepts to the potential client and arranging a meeting for the account director.
A large part of my role is to think on my feet and use my product knowledge and previous campaign knowledge to put myself in a position where we are able to pitch for the business against other agencies.
De-briefing the account directors with all relevant information ready for thier face to face presentation.
There are also times where I can use my experience to work out of my role and take a brief over the phone instead of the account director going to a meeting which makes it quicker for us to propose an incentive programme that is fitting with their budget, audience and objectives.
I work with one other colleague in my department in Swansea supported by the sales director and team in London.
web address for reference www.tlcmarketing.com
The business was in financial difficulty and as a result made my position redundant in the UK and I was offered the position in South Africa which I declined and took voluntary redundancy as It was not viable for me to relocate.

April 2006 – June 2006
Trinity 4U / trinity communications

Sales team manager / product trainer

General running of sales team, providing data for calling making sure of quality of sales that have been negotiated, taking credit card information.
Calling and processing my own sales to pitch in with daily targets.
Coaching staff with consolidation to minimise returned handsets.
Controlling incentive schemes put in place by the directors.
Training new staff members on product knowledge e.g tariffs, handsets, return policies, contract lengths, features and benefits and sales pitch’s.

March 2006 – April 2006
Esporta Health Clubs

New Membership consultant

Generating new opportunities daily for potential new members to come and have a tour around the building by going out into the public and promoting various new schemes available in the club.
Doing needs analysis to find out weather the prospect is interested in getting fit, toning up or just de-stressing.
Signing up new members inputting their information into the system and taking membership fees and other payments.

October 2005 – February 2006
Marketsafe.com

New Business Executive

This position involved cold calling businesses around the UK building rapport with marketing and managing directors of small, medium, large and blue chip companies offering them a free days use of the prospects and business information that we supplied,
Taking marketing and sales directors online and showing them the information supplied
Establishing and matching the needs of that company,
Offering a price and offering IPI’s ( immediate purchase incentives) Such as discount, extra products or prospects and extra time for the use of the products and services,
Maintaining a high level of professionalism whilst having a lot of negative reactions from some companies that have been called by companies in competition with marketsafe.com.
I also proved myself by coming third place on the leader board out of 75 sales staff by doubling my target for the month and earning a few bonuses and progress awards for myself and the team.


September 2004 – September 2005
Free Phones Ltd
Assistant floor manager / Team leader

Job role involved generating my own sales leads, cold calling, building pipe line of customers, coaching staff, consolidating deals, general customer service and customer care and closing my teams deals and using a second voice technique for reassuring customer in their decision for a mobile phone contact, Maintaining high quality of sales and keeping up my teams moral by offering incentive’s such as cash on the spot for deals, giving away deals I have done as a get one deal get another one free, Customer after care by calling up customers that have purchased mobile phones from me two weeks previously to make sure they are happy with the quality of mobile that they have.



May 2004 – August 2004
Fender Sturrock / Storm Valley Marketing
Field marketing executive,

Duties involved promoting different credit and debit cards for different companies in airports in England and Wales.
Promoting different store cards in super markets and retail outlets such as Asda and Ikea. Direct marketing and street canvassing of telecom products around Wales and south west England

April 2004 - May 2004 Anglian Home improvements Bridgend.
Trainee assistant manager (tele can)
Position involved cold calling, customer care, appointment scheduling, chasing up sales.

Other professional experience

July 2003 – March 2004.
Pulse tele-marketing, Port Talbot. Canvasser, trainee team leader.
Duties involved cold calling at areas throughout England and Wales looking for potential clients who might have had an accident at work. at home , in the street or on the road. Also we were looking for council tenants who were interested in buying the council property they were renting and surveying council properties that were in disrepair.

November 2002 – June 2003.
Action Door Services, Bridgend.
Fitter and repair technician.
Duties involved repairing, removing and installing garages and fire doors to businesses and private residencies in Bridgend and surrounding areas, some selling and cash handling involved.

July 2002 – October 2002.
Roma Roofing, Wales.
Labourer.
Duties involved installing industrial flat roofing to a Port Talbot based factory with a team of professionals contracted in from London.

November 2001 – May 2002.
Pendragon Furniture (Christie Tyler).
Warehouse supervisor, quality control supervisor
Duties involved checking all goods in, controlling all returned and not delivered furniture onto stock sheets. Loading and sending out all deliveries within 24 hrs.
Also controlling quality of product from assembly line and checking progress of orders throughout factory and offices.