• Responsible for the creation of the Liability Claims Team, including compiling systems and processes;
• Overall responsibility for 16 members of staff in the Claims Section;
• Referral point for all technical and training issues;
• Liaising with insurer clients, members of the public and staff;
• Implementing training programmes for staff members;
• Completing staff appraisals and reviews;
• Providing reports/claims data to insurer clients and Davies directors;
• Managing and reconciling funds on behalf of insurer clients;
• Dealing with all types of claims in excess of £25,000;
• Dealing with members of the public, contractors and solicitors;
• Handling all aspects of court proceedings;
• Computer literate in Microsoft Word, Excel and Office packages;
• Further Part VI Qualification taken as Legal Executive, for exemption to qualify as solicitor, ongoing studying.

• Daily liaison with members of the public, insurers and other solicitors;
• Dealing with claimant personal injury matters, including road traffic accidents, public and employers liability;
• Issuing court proceedings;
• Attending court hearings;
• Computer literate in Microsoft Word, Excel and Office packages;
• Workload of 150 files, including typing/transcribing own letters/notes/meetings/appointments/court hearings;
• Qualified as a Legal Executive.

• Daily liaison with members of the public and staff;
• Decision making and dealing with household claims made by members of Britannia Building Society;
• Responsible for handling motor claims on behalf of staff company vehicles;
• Use of in house computer system;
• Attended numerous courses to assist with customer service and communication skills.

• Daily liaison with members of the public and staff;
• Decision making and dealing with motor, household, EL and PL claims;
• Investigations undertaken regarding higher value claims with a view to settlement;
• Use of in house computer system;
• Attended customer service, interpersonal and communication skills courses.