SAP - MM,SD,FD, Business Objects, Clarify, DMS, Optical, VoIP

Personal Details:

Marital Status: Married

Employment Status: Available for immediate start

Profile:

Twenty plus years Operational, Project and Supply Chain Management experience in the telecommunication supply industry, gaining considerable experience in Operations Management, People Management, Implementation Services through bid to final delivery, Programme/Project Management, Business Analysis, Business Improvement and Supply Chain Management Process & Tools Re-Engineering.

Highly motivated, customer focused, experienced Operations Services and Programme & Project Manager, Primarily in Service & Product Supply Chain delivery, covering: Nortel's Voice family of products - Installation, Testing, Translations, Customer Application & Site Survey Engineering, Process Re-Engineering, Product Life Cycle, SAP Supply Chain Data migration & support Management and IS Post In Services (FLM, Repair & Return etc) Process & Tools.

Lead by example, customer and cost focused, goals oriented, initiative/ideas driven team player, finisher whilst performing in a style that includes: implementing, analytical, solving practical problems, organising and working through others.

WORK EXPERIENCE

Since coming out of full time employment (31/12/04)

7/2005 - 7/2005 Nationlink (Contract) Somalia

DMS Installation, Commissioning & Maintenance Support/Consultancy

Provided in country and remote DMS100 consultancy support for client to enable there expansion of

existing DMS100 voice network switches and connectivity to a new GSM system.

This included development of maintenance routines, hands-on installation, commissioning,

system data-fill/translations and hardware inventory validation of RSC equipment

Last Position: (Permanent)

1/2003 - 12/2004 Nortel Networks PLC, Maidenhead

IS - EMEA Process & Tools - NNSS Maintain & Operate Services

Identification and Programme Management & Delivery of Customer Care Process & Tools change opportunities in the Post in Service Services Processes, working with both the services organisations and call centre / help desk agencies enabling improvements to operating efficiencies and costs.

Encompassing primary IS responsibilities back into core IS portfolio owners to ensure alignment between core tool evolution and deployments within EMEA, contributing to Business strategy evolution focusing mainly on Clarify Repairs & Spares entitlement processes and Supply Chain data Management.

Key Achievements: -

· Programme managed a month long system migration of Nortel Networks German Post In-Service, FLM, Spares and Repair Services from a legacy ERP to Clarify CRM system. This included:

Process analysis and requirements capture

Project evaluation, costing, resourcing and request for funding

Data capture and migration

Production of Operating processes & Procedures

User Acceptance Testing

Training

Deployment

· Project Managed the Introduction of a Billing Interface between Supply Chains CRM (Clarify - Call Centre primary tool) and Order management (SAPR3 v4.6) systems to enable automation of Post In-service per Incident Billing for Enterprise Voice contracts.

· Provide IS programme and Data management support to enable improved Services Contract billing accuracy within the Supply Chains order management and finance systems.

· As the EMEA Data Management SME provided technical support for the following:

· Wrote an 18-24 month strategy document for Data Management, Quality and Business Intelligence - 'Creating Competitive Advantage & Improving Profitability'

· Developed a more granular Services Entitlement Operating practice to enable Contract Entitlement to be sold at the product Serial number level

WORK EXPERIENCE Cont'd

6/2001 - 1/2003 Nortel Networks PLC, Maidenhead

Senior Manager, PVC - EMEA Data Management & Process Support

Responsible for the management and leadership of supply chain orderable data within SAP and interfacing systems and tools through a standardised single point of contact data registration and maintenance service for Product, Supplier and Customer Master Data and support for Nortel's multi ERP migration programme to SAP

Key Achievements:

· Designed and implemented a single point of entry data registration process from concept to in service in 3 months to support the roll out of Nortel's GOHFAST - SAP programme.

· Gained global acceptance of the PVCr Process as the 'model' process for on going Supply Chain Data management within all 3 Nortel regions

· Established interfacing process with Leadership Categories to support New Product Introductions and Life Cycle Management

· Development of Pre & Post In Service Billing Items to enable accurate revenue recognition and accounting to the appropriate Product Categories

2/2001 - 6/2001 Nortel Networks PLC, Maidenhead

Senior Manager, Product Order Readiness & Process Support

Responsible for the management of the Product Order Readiness and process support function for the European and Middle East Supply Chain Operations groups.

Key Achievements:

· Project Managed the introduced a cross Product Portfolio / System House Receive Order Process, to enable commercial validation and cleanliness of orders from Customer taken on through to delivery.

· Responsible for the development of a Fast Flow process for modularised DMS Switching products, used in System Upgrades & expansions. Reducing time to market from Order receipt to delivery, 12 weeks to 20 days.

· Provided programme management and operational support during the restructuring of the European Supply Chain Operations from being a product focused Organisation to a Customer aligned structure.

· Providing process support and EMEA prime-ship to the global teams of GCOS(Global Customer Order Service) & Solution Commercialization.

WORK EXPERIENCE Cont'd

11/1999 - 2/2001 Nortel Networks PLC Maidenhead

Senior Manager, Order Management

Responsible for introduction of e-Selling processes and process interfaces to the Order Management Supply chain:

Key achievements:

· Developed, product modeling strategy to enable simple ordering techniques via electronic media's (Web and EDI).

· Defined order management and order fulfillment processes needed to manage web ordering channels and the interfaces required to provide order status and order entry.

· Project Managed the introduction of a customer centric order management Organisation to enable 'Fast Flow' order delivery.

· Provided operational support for new product and process introduction.

7/1998 - 11/1999 Nor.Web DPL Ltd Slough / Maidenhead

Manager, Operations Programme & Support

(Joint venture between Nortel Networks & United Utilities)

Establishment and ongoing management and leadership of an Operational Support Service, through the definition of service level agreements and working practices with suppliers of resource, equipment, and logistical companies.

Key achievements:

· Developed, and controlled technical practices, implementation methods and administration procedures.

· Established support structures and SLA's with customers, distributor and suppliers.

· Defined order management, warranty, R&R, technical control and support process.

· Developed and implemented Core Process & Procedures and MOPs for all operational activities.

· Provided operational support for new product introduction and product development.

WORK EXPERIENCE Cont'd

1/1995 - 7/1998 Nortel Networks PLC Maidenhead

Senior Manager, Public Switching Implementation

Responsible for the management and leadership of DMS100 Family Switching Implementation & Customer Engineering, Power Equipment and Managed Tasks Implementation functions for UK, European and Middle East accounts, with a budget of $US11m and revenues of $US20m.

Key achievements / Responsibilities:

· Managed 140 departmental staff & 70 Subcontractors (UK and Overseas based).

· Fulfillment of contractual SLA's and quality of service, cost management, budgeting forecasting of cost and resource planning / training.

· Established Quality and Business improvement programmes through BMA/EFQM processes and assessments to realise annual cost improvements of excess of $US1.0m.

· Developed and introduced new working practices to significantly improve Customer Satisfaction rating: achieved increase from 40% to 93% over a 2year period.

· Provided managerial support for the establishment of the company's Modern Apprenticeship scheme.

3/1993 - 1/1995 Northern Telecom, Maidenhead

Manager, DMS Field Implementation

Responsible for the Installation & Commissioning management for DMS100 Family Public Switching equipment, throughout the UK, Europe and the Middle East, with a budget of $US4m and revenues of $US8m.

Key Achievements/Responsibilities:

· Managed 78 departmental staff & 48 Subcontractors.

· Fulfillment of contractual SLA's and quality of service, cost management, budgeting forecasting of cost and resource planning / training.

· Awarded the Companies 'Manager of the Year' award in first year of management.

· Developed and introduced the Small Remote Unit reduced Commissioning programme, realizing operational cost savings of over 60%.

· Reviewed and introduced new installation tools to provide immediate time reductions for coaxial cable running and termination enabling significant year on year efficiency savings for the installation coax cable

WORK EXPERIENCE Cont'd

4/1989 - 3/1993 Northern Telecom Maidenhead

Project Leader

Responsible for the Project Management and implementation of assigned multiple DMS family switching projects throughout UK & Europe:

· Primary customer interface for installation matters.

· Development and implementation of work packages for assigned projects.

· Monitored Installation costs and costs of non conformance

· Project managed the deployment an average of 30 projects per year.

10/1988 - 4/1989 STC Digital Switching Division Maidenhead

Senior Commissioning Engineer

Responsible for the installation & commissioning of assigned DMS Voice family switching projects, throughout UK & Europe.

Key achievements:

· Development of software commissioning programmes in line with testing methods to reduce on site resource requirements.

· Supervised upwards of 4 initial and 10 extension, switching projects per year.

· Equipment testing, Translations, verification & acceptance

09/1985 - 10/1988 Northern Telecom Maidenhead

Commissioning Engineer

Responsible for the installation & commissioning of assigned small DMS switching projects throughout UK:

· Day to day supervisory control of installation & commissioning contractors.

· Site Administration and control.

· Equipment testing and verification.

WORK EXPERIENCE Cont'd

08/1979 - 08/1985 GEC Telecommunications Coventry

Technician Engineer

Installation and Commissioning engineer on a variety of GEC switching products

(TXE2, TXE4, TXE4A and System X):

· Fault finding to board and component level.

· Acting Site supervisor on large installations.

· Supervisor on Small Remote Installations.

· Quality control.

Completed a block release training programme, through HND/BTEC studies, on site training and manufacturing disciplines such as fabrication, technical drawing, and electronics circuit design.

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Education & Qualifications:

Ongoing - Commenced an OU BSc Degree in Information Technology & Computing

Continue to subscribe and read Harvard Business School Reviews and associated literature

CoventryTechnical College - HND/BTEC - Electronics and Telecommunication Engineering

FarnworthGrammar School - Bolton, Lancashire

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Training & Skills:

Skill Level Provided by

SAP - R3 Business Overview Proficient SAP Trained

SAP - MM, SD, FD, FI SME Regional (data Mgt) Nortel Networks

Clarify - CC, CL, CS Proficient Nortel Networks

Business Objects Intermediate Nortel Networks

Effective Middle Management Proficient Industrial Society

Art of Managing Salaries Proficient Nortel Networks

Sub Station Health & Safety Intermediate United Utilities

Finance & Business Management Proficient Nortel Networks

Interview Techniques Proficient Nortel Networks

Commercial Skills Workshop N/A Nortel Networks

Management Leadership I&II N/A Nortel Networks

MS Project Advanced Intermediate Executrain

MS Word Proficient Nortel Networks

MS Excel Proficient Nortel Networks

MS Power-point Proficient Nortel Networks

MS Access Proficient Nortel Networks

Training & Skills Cont'd

Elementary Food Hygiene Proficient Edinburgh Chamber of Commerce

Cooksafe Introduction Intermediate Edinburgh Environmental Health

Product Training DMS (100,200,250,300 & GSP) Installation, Commissioning

and Translations. Norstar Installation & Implementation

Interests:

Sport and Recreational: Football, Badminton

Hobbies: Gardening, Industrial Archeology

Technical: Web Page Design