My main areas of expertise is developing turnkey systems using open source software, but I am also proficient as a web developer and PHP / MySQL developer. The most high profile project at Copeland I was responsible for required reverse-engineering the Siebel CRM (Customer Relationship Management) system so that historical data could be accessed via the Intranet. I was also party to developing a prototype in-house integration solution between the current benefits system running on Solaris and the internet.

STRENGTHS

· Over 20 years' extensive experience within the I.T and Technology environment.

· Ability to consistently deliver a quality customer care / technical support service.

• A tenacious achiever of proven ability on major projects in USA, UK & Europe.

• Project / Database / Systems / Networks management for corporate clients.

• Analytical flair - adept at technical troubleshooting and data recovery.

• A logical thinker - good at solving complex problems and issues.

• Dedicated to quality and technical excellence in the marketplace.

EDUCATION

• SCOTEC OTC Electronic Engineering - Parts I & II

• SCE 'O' Levels : Physics, Chemistry, Mathematics, English, Arithmetic

TECHNICAL

LAN/WAN - • TCP/IP, IPX/SPX, ALC and NETBIOS/NETBUI compatible networks.

• Hayes, Master systems, Pace, Black Box, Motorola Async/Sync modems.

• IBM Token Ring, Ethernet, structured cabling systems (Cat 5), wireless LAN's.

• Qube, WatchGuard, Lanyon, Microcom, Eicon, Motorola, Ascend, Cisco, Netopia

bridges, routers. gateways and firewalls.

HARDWARE - · IBM, Compaq, Dell, HP, AST, Apricot, Psion, Digital, RM and Apple personal/pen computers/servers.

· Third party clone machines (repairing to component level).

• Hewlett Packard, OKI, Tektronics, Canon, Apple, Agfa, Brother, TI, Xerox and

Epson matrix/laser/colour printers.

PROGRAMMING - · PHP, Perl, CGI, Visual Basic, HTML, Javascript, Pascal, Delphi and numerous

script based languages.

DATABASE - · MySql, Advanced Revelation, MS Access 27,

Dataease, Foxpro, Clipper, Cicero.

OPERATING SYSTEMS - · OpenBSD / FreeBSD Unix / Xenix / Linux

• DOS Version 3.20 and above.

• MS Windows 3.0 / 1 / 95 / 8 / NT 3.51 / 4 / 2000 / 2003 / XP workstation / server.

• Novell NetWare 2.11 3.12

MAIL SERVERS - · Cobalt Qube, Sendmail, MS Exchange, MS Mail

PACKAGES - · IBM AS400 PC Support and Reflections (3270 emulation).

• Numerous 3rd party applications from Microsoft, Lotus,

Computer Associates, IBM, Symantec, NAI and Adobe.

CLIENT LISTThis list is by no means exhaustive

Air New Zealand

Aer Lingus

Lufthansa

Sabena

Sabre

Sita

Swirlcourt

Ealing Voluntary Services Council

Quadrangle Group Holdings Ltd.

Marketing Systems (UK)

EWorld Interactive

Schlumberger AFM / AFC

Svedberg & Company Standard Chartered

Citroen (UK)

Seat (UK)

Skoda (UK)

Volvo (UK)

Ward Dudgeon

Worldspan

WWAV

References supplied upon request Career History on Pages 2 & 3

2005 to dateINTEGRATION SPECIALIST Local government

. Copeland Borough Council - Local authority

• Development of webbased forms based on Mandoforms

• Designed an automated system for verifying integrity of websites

• Network support and management including design and implementation of

firewalls, VPN solutions and name servers

. Reverse engineered and designed a Siebel CRM contact centre archive.

1999 2005FREELANCE CONSULTANT MultiDiscipline CrossSector

. Projects history includes:

• Installation of Linux based email,

internet and firewall solutions.

• Design and implementation of a website for a financial services company.

• Implementation of a copyprotection system for a distributed application.

• Conversion of a Pick database to MS access from native backup media.

• Analysis of marketing and user data for a multimillion hit website.

• Design/implementation of a custom datawarehouse for processing ecommerce.

• Top level technical support for SME's in the London area.

• Website / Portal design and maintenance (Java/HTML/PHP/Perl).

• Implementation of ISDN communications within UK, Europe and the USA.

• Design of 'Nirvana' search engine in preinternet days (

Advanced Revelation).

• Installation of remote printing facility without cabling for London solicitors.

• Support and management of complex automotive marketing databases.

• Examples of digital/analogue restoration & design work at the Science Museum.

• Installation of 60 user PC network and a 20 user Computer Aided Telephone

Interviewing (CATI) Unit.

• Database design and implementation using Microsoft Access, Foxpro, Dataease,

MySQL and Advanced Revelation.

• Design / installation of complex multiple gateway configurations providing access to

mainframe reservation systems worldwide, using ALC, TCP/IP and X25 protocols.

• Downsizing of AS400 operations facilitating remote printing of mainframe reports

within the PC environment.

• Installation of a 50 station WAN in Montrouge and Milan providing connectivity to

all users via 64K X25 line to AS400 VAX cluster, Novell fileservers London.

1997 - 1999 GROUP IT MANAGERAutomotive Sector

. Quadrangle Group Holdings Ltd - qualitative management consultants.

• Reported directly to the Board, with responsibility for technical support staff.

• Successfully launched a new automotive database / web system in April 1997.

• Undertook network/database/website design and technical support of 60+ users.

• Devised IT strategy and policy for 5 separate companies within the Group.

• Implemented disaster recovery, Year 2000 compliance and support strategies.

. Transformed the IT environment from a 'fix on failure and firefighting' to a much

more reliable/costeffective '

preventative maintenance/ support' concept.

. Significant achievements … … … … / continued

Page 3 Rob Somerville

1995 - 1996 SENIOR SUPPORT ENGINEER Airline & Travel Industry

. Lanyon Ltd - hardware/software/systems integration.

• Travelled worldwide, commissioning ALC gateways and associated applications.

• Responsible for project management and telephone/onsite support services.

• Designed/implemented technical proposals and delivered technical user training.

• Liaised with service providers and Central Reservation Systems (CRS's).

. Managed a team of 3 Support Engineers in the CSM's absence (6 months).

. Project managed frontend redesign/

implementation of a legacy application.

1991 - 1995 FREELANCE CONSULTANTSee also 'Project history'on Page 1

. Please see earlier entry for exhaustive list

• Multitasked within the IT /

Systems environment, serving numerous SME's.

• Major focus on turnkey network solutions and facilities management.

. Achieved a turnover of £180K in the first year.

. Maintained a client base for 4 years, without advertising or agency support.

1989 - 1991 EUROPEAN NETWORK ANALYST Multinational Oilfield Services

. Schlumberger - supporting offices in London, Paris, Milan.

• Designed and implemented IBM/NetWare LAN's and WAN's.

• Provided inhouse technical support for the European operations.

. Managed a $150K project downsizing of AS400 printing operations.

1988 1989SYSTEMS MANAGERIndependentDatabase House

. Global 1000

• Overall management of database design / analysis and network management.

. Designed and implemented a Nirvana search engine in Arev running from Reuters

Textline - at the time innovative, prior to widespread internet use.

1985 1988TECHNOLOGY OFFICERMuseum

. The Science Museum

• Designed electronic and computerbased exhibits for the Launch Pad Gallery.

• Restored computers and exhibits (digital, analogue and electromechanical)

a number of which are still on display at the Museum to this day.

. Assigned to the National Museum of Film, Photography & Television.

. Restored/repaired the pioneering television designed by John Logie Baird.

. Worked on various restorations, from vintage computers to refrigeration plant.

Earlier posts includeASSISTANT PRODUCTION MANAGER Digital Instrumentation

. CNS Electronics - London

• Responsible for the calibration, production and repair of digital nondestructive test

equipment for the Construction and Medical Sectors.

. Managed the production of analogue equipment in a fastmoving environment.

TEST ENGINEERInstrumentation Manufacturer

. Contrology Techniques - East Kilbride, Glasgow

• Carried out test, repair and calibration of digital and analogue measurement and

control systems for the Oilfield and Construction Sectors.