Based in the benefits section at NWBC, my role was to fill a temporary vacancy in the team. I ran the end of year benefits programmes, all the weekly and day to day programmes, reporting and dealing with user faults. Overseeing new software releases and carrying out testing and training, implementing small projects. Quality checking performance statistics and assisting with the 07/08 subsidy claim.

based within the Business Support section of the Council, my primamry role was to oversee the implementation of the Corporate Document Imaging Solution. Project managing from the Council's point of view and working closely with both the softwared house and also the stakeholders to ensure the project ran smoothly. I also provided support to the Business Support Team.

I split my time 50/50 with Daventry for the period Nov 05 - May 06. My role here was to carry out the role of Systems Support officer including the introduction of a new interface between the benefits systems and the new Housing Rents system. I also carried out the end of year procedures and year end accounting for HB, Overpayments, CTAX and NNDR. Also I was responsible for the introduction of a document improvement solution.

Covering for a vacancy within the Benefits Section, this role was to carry out the day to day running of the benefits service ensuring that performance was met. I had to relook at the processes and introduce new procedures, train on the software application, implement training sessions, deal with appeals and DHPs. Deal with personnel issues and recruitment and selection. Whilst i was there i carried out the end of year procedures and implemented the QA module of Academy Software

leading a team of 6 staff supporting the users of the Council's main systems. Dealing with personnel issues, ensuring fault calls were dealt with timely and efficiently. Overseeing software upgrades and ensuring testing was carried out. carrying out training. Running the end of year programmes for Housing Benefits and Council Tax and NDR. Completing end of year accounts for HB, OP, CTAX and NDR. Overseeing small projects.

Covering for Maternity leave, my role was to leader a team of 7 assessors in the day to day administration of Housing benefits. Dealing with complex cases, appeals and DHPs, complaints and Councillor enquiries. Mointoring performance and dealing with performance issues, appraisals, training, working with Systems Support with new software upgrades and user faults. Dealing with Audit queries and subsidy returns.

My role here was to carry out 100% quality checks on the assessments carried out by Contractors as per Audit recommendations. Liaising with the Benefits team leaders and Audit regarding any common issues and maintaining accurate records of the testing carried out.

Working with the customer services team of the council, my role was to ensure the efficicient running of the desk and assist with queries along with benefit assessment work.

Carrying out all assessments on all types of benefit claims. Dealing with customer enquiries, both by telephone, face to face and in writing.

Carrying out all assessments on all types of benefit claims. Dealing with customer enquiries, both by telephone, face to face and in writing.