Within the Payments and Technology Solutions department managing a project for the Finance department, covering both Business Change and IT and aspects, duties of Project and Issue management to pick up a project already in progress for the development of a new application for a revenue data capture and audit system to be rolled out through the CEMEA region to external clients and the internal business groups. Re-establishing project governance, confirmation of business requirements, producing the communication/training strategy and re-planning of strategic way forward of the project Phases and obtaining budget approval whilst continuing with the current development timescales. Utilising Visas own IT methodology and EPM (Sharepoint) system.

Working as a client facing Project/Account Manager managing projects for multiple clients in the Banking and Outsourcing sectors. Projects were varied and included software developments, system upgrades, equipment relocation and Business Continuity, covering systems/applications in the cheque payments and credit card application arenas. Projects ran concurrently with a combined value of @£1M, utilising staff both in-house and on remote locations in the UK.

Managing one programme of four projects, plus 3 others, that had been dormant for a period of time, carrying out investigations and problem solving to turn round and progress each project to time and budget. Projects consisted of Web application developments, from the quality and business requirement perspective, developed by both internal development teams and also third party suppliers. Managing the business implementation, including new processes required internally to support the developments. Other areas included external filming, DVD & CD production, booklets, marketing and communication, and event management.

Managing the training and communications workstream for a new application being implemented at one of the largest local authorities in the country, ensuring the training/communication enabled benefits realisation. Working in partnership with IBM on training/communication method, strategy and planning across the entire programme and organising appropriate training from third party suppliers. Also providing Facilitation and Business Analysis for Change Management and Business Process Re-engineering, working at all levels within the partnership.