CV

An integrative leader, whose emphasis is on the achievement of timely and accurate results. Influential, outgoing, assertive, positive and gregarious by nature, a highly organised, professional with far-reaching management experience.

A logical mind and flexible approach, with the inherent ability to absorb and share information on a variety of subjects, enables problem solving and change management without drama.


Key Skills and Achievements

Managed and developed a number of teams, including recruitment, retention and training and coaching.

Implemented and monitored Customer Service Level Agreements under a “Management by Objectives” scheme.

Delivered effective strategic planning of operational requirements, including analysis of manpower, sales forecasting, scheduling and productivity.

Followed through strategic plans relating to two customer facing departments.

As Quality Manager attained ISO9001:2000 quality standard and ensured that systems and procedures were maintained across a group of three companies.

Delivered pro-active premises management, enabling all site matters, including Health & Safety and security to be given the highest priority.

Held responsibility for budgets and contracts in excess of £1million.

Project Managed company IT Development, including introduction of Web based reporting, remote data transfer, paperless office and continual improvement of a Job Management Database.

Advanced user of Microsoft, Word, Excel, Powerpoint and Outlook.

Employment History

Education