We have designed, developed and built computer software compliant with British Standards Institute fire safety standards. Our software is aimed at architects and fire engineers around the world. Our first product is due to launch November 2008 after 6 years in development.

• Recruitment of supply teachers for primary and secondary schools.
• Liaising with schools.
• Booking teachers on a ‘supply and demand’ basis.
• Maintaining teachers’ records, including CVs and CRBs.
• Applying for CRBs.
• Marketing and sales calls.
• Providing a 24 hour telephone service for schools and teachers.

• Providing effective administrative support services within the school.
• Responsible for raising the profile of the school in the community through implementation of marketing strategies.
• Ensuring Continuing Professional Development of all staff, including the provision of careers counselling, coaching, identifying training needs and development plans and organisation of relevant training courses.
• Ensuring efficient and effective day-to-day running of the school by managing specific functions.
• Acting as Line Manager for identified Administrative staff.
• Managing expenses to achieve monthly/annual expenditure targets.

• Acting as Line Manager for identified Administrative staff.
• Responsible for a workload of service users who have been identified by the Line Manager as having care needs.
• Completing assessments and giving continuing support to service users.
• Enabling clients to benefit from available statutory and voluntary resources.
• Organising networks of care around those people who have an assessed need.
• Identifying clients whose needs may be complex and those at risk in the community so that other professionals are aware of concerns.
• Participating in reviews of service users care packages in accordance with the policy.
• Contributing to Departmental responsibilities including direct work with service users and supervising contact.
• Assisting with the team’s duty system.

• Role and responsibilities identical to Jun 98 – Jun 01 following takeover of Pearl Assurance General Branch by Churchill Insurance.

Maternity Leave

• Responsible for leading and motivating a team and ensuring the team has a clear sense of direction, purpose and goals.
• Managing meetings, delivering presentations and writing reports.
• Delegating workloads, undertaking analysis of statistics in order to plan and organise team resources.
• Maximising performance through coaching, training and evaluation. Supporting team members in achieving personal and team key performance indicators.
• Providing monthly, half-yearly and annual performance reviews and progress reports against key result areas.
• Ensuring all aspects of organisational Compliance are met including Data Protection, anti-money laundering and legislative requirements.
Responsible for an annual budget of £500K, including salaries, the allocation of bonuses, discretionary pay awards, staff training, overtime and equipment rental.

• Facilitation of Customer Service Soft Skills programme delivered to 2000 staff, each receiving 6 days training over 12 months. The total programme was valued at £3M.
• Delivering approximately 200 days training to staff. Training included team performance, influencing skills, telephone skills, Plain English, constructive behaviour, conflict management, coaching and feedback.
• Continuous assessment and development of existing training programmes in order to meet staff requirements and business needs.
• Training Needs Analysis, design and delivery of Mentor Scheme, developed to support the above programme. This included training and support of 8 new mentors who in turn delivered the Mentor Scheme training programme to approximately 200 staff.
• Trained as an NVQ Internal Verifier to support the assessors. Ensuring consistent application and interpretation of the standards required by staff, in order to achieve NVQ in Customer Service following completion of Customer Service Soft Skills programme.

Senior Customer Services Officer
Call Centre Technical Trainer