Operations Director – Foxboro Business Development
Freelance Contract with UrbanChill as Marketing Manager
- Research and compile contact databases based on filter searches of companies and contacts (CEO/Marketing Managing/PR Manager/HR Manager etc) for marketing purposes
- Draft and proof literature for each service of UrbanChill for distribution via email and mail
- Recruit and work alongside Creative Designer on the design of a Marketing brochure, leaflets and re-branded company logo
- Liaise with IT department on UrbanChill website – involved in testing backend, drafting and updating content.
- Drafting monthly e-newsletters for mail-out to database
- Manage a Google campaign with is still ongoing

Various Contracts including:

Commercial Executive
- Assist Commercial Manager when required
- Manage the organisation of the Corporate Hospitality arrangements and guests prior to and on match day
- Develop and manage a Commercial contacts database
- Improve customer service provided to both corporate guests and clients of the Club
- Improve the level of contact, email and phone, to corporate guests and clients
- Introduce a running order of the day on match day to improve the experience of corporate guests.
- Draft and implement Hospitality booking forms for corporate bookings
- Liaise with the Hospitality catering department with guest numbers/dietary requirements etc
- Email invitations and correspondence on behalf of the CEO

Marketing & Events Manager
- Research Marketing & PR opportunities and compile contact information for Marketing Manager
- Proof Marketing material prior to printing (initially)
- Manage CEOs inbox and draft correspondence on his behalf
- Visit NRL clubs in Australia with CEO (May) and compile and collect notes/samples on Marketing and PR ideas as well as Player Welfare information
- Organise and Manage Match Day experience and events;
o Book entertainment;
o Drafting and proof splash pages for website to promote the day
o Liaise with Away team Marketing department to advertise the day on their website
- Organise Corporate event for Major Sponsor
o Book and liaise with outside catering and event companies on behalf of client
o Act a point of call for client and outsourced companies
o Oversee and manage event on the day

- Private PA / Office Manager to Managing Director of The Network
- Duties included:
- Confidentially handling personal and business tasks
- Manage MD’s daily diary and task list
- Arrange and confirm appointments
- Book travel arrangements
- Meet and greet guest/clients
- Arrange catering for meetings
- Research via internet/media/calls
- Write business reports/proposals
- Organise functions for MD of a personal or business nature both in the UK and Overseas
- Implement an efficient filing system for both personal and business documentation
- Liaise with personal suppliers – estate agents, utilities, retailers, bankers, school, insurance companies, builders etc...
- Liaise with The Network’s PR company
- Attend and take minutes of business and board meetings and distribute within 24 hrs
- Preparation of MD’s expense claims
- Manage a stationary budget
- Liaise with H/O Accounts Department
- Approve and sign off invoices for payment by Accounts Department.
- Reconcile petty cash each month
- Oversee and coordinate London office relocation; accommodation search, utility bills, equipment purchase and inventory.
- Recruit and manage office staff – temporary and permanent
- Office Manager and point of call for all staff in MD’s absence and whilst MD was on site.
- Implement The Network’s HR policies at the London office and perform staff inductions when necessary
- Ensure staff employment documentation complies with HR Managers expectations
- Liaise with IT department and act as point of call for IT issues at the London office.
- Draft a manual tip sheet of IT issues and how to solve them
- Draft a basic office Operations Manual of procedures and contact information
- Disaster recovery – oversee disaster recovery from flooding of London office; distribution of staff to temporary office working environments for 3 weeks, organise equipment safety testing, water extraction, electrical testing.
- Liaise with insurers on behalf of The Network on insurance claim

• Provide Executive personal support and diary management for Managing Director.
• Draft correspondence, meeting minutes, e-newsletters and prepare managerial reports and other documents as required.
• Develop and monitor payment systems with Accounts Department for creditor invoices.
• Bookkeeping, and Creditor and Supplier management and liaison, including invoice and credit note management, and office ordering for the group.
• Developing and using systems including IT to make service improvements.
• Daily liaising with our Artwork Designer, Business Managers and all staff.
• Undertake market research for the Operation Manager and Managing Director
• Complete concept and content management for print and web media advertisements, point of sale and flyer advertising, and formatting food, wine and cocktail menus (including language).
• Group website management, including the front-end content and the back-end development.
• Database entry.
• Bookkeeping
• Managing competing priorities and deadlines for marketing and advertising criteria
• Schedule and manage photo-shoots with professional photography firms for advertising purposes
• Daily management of website enquires and telephone enquiries, coordinating and booking hospitality functions for personal and corporate use – party sizes from 20 to 275 people.
• Developing, coordinating and marketing themed and fundraising events.
• Business development – developing contacts and relationships with a variety of businesses to develop profitable relationships with The Camel Bars. This included Sponsors for fundraising events, Charities and Corporate and Local Businesses.
• As an extension to the role, developed promotional cocktail menus, mystery shopping programs, and staged promotions including “Cocktail Classes” – a female-focused evening teaching young professional women to make cocktails at home.... while enjoying our products.

Hostels Operation Manager

• Design and implement an efficient accommodation booking system
• Managing and accommodating hostel bookings generating from 1st Contact Overseas offices, Hostel World Bookings, email and telephone enquiries on a daily basis.
• Managing and supporting Hostel Managers and Assistant Managers.
• Generate weekly and monthly Hostel reconciliation, occupancy and Overseas Sales reports for the Accounts Department and Managing Director
• Monitor and perform weekly Health & Safety reports on each venue, monitor each venues paperwork and ensure that it meet the Company’s and the Health & Safety requirements.

*(Position was placed onto the Sales desk after I successfully stream-lined the processes)

Oct 2003 + April 2004 – scored the highest Performance Appraisal score within the company of 235 staff

Administering a dynamic International Recruitment system
• Working with the Operations Manager in developing a successful International “pipeline” for UK Education candidates from Australia, South Africa and New Zealand via the company’s offices in those countries.
• Develop monthly reports for candidate tracking, completed registration, training developments, Intranet progress, regulatory procedures and areas for further consideration for each Overseas’ office.
• Liaison between Overseas offices and UK office.
• Development of (Intranet) as a recruitment tool. Included preparing specs for the IT department, meeting with IT developers, testing systems and approving them for completion.
• Management of Overseas Consultants and monitoring individual performances
• Timetabling of Overseas Consultants’ conference calls, video conferencing and annual visit to the UK office including compilation of content for the visit.
• To introduce and implement a Customer Service feedback questionnaire across the disciplines: Education/Medical and Social Work.
• Contact overseas’ candidates via phone, email and mail about services provided, assistance required etc.
• Act as the 1st point of call for Candidate/Clients and colleagues with regards to Customer Service and procedures.

Liaison and Registration of Overseas teachers
• First contact for teachers prior to their arrival to the UK; via email and telephone whilst in ‘home country’ - this required being prepared to organize and participate in call at all hours of the day and night, from home or the office, and acting as a link and point of contact for all facets of UK life relevant to their arrival.
• Ensure all documentation met the strict vetting requirements of 1CR and follow up with Overseas’ offices and/or the candidate to obtain outstanding documentation.
• Book interview appointments for Overseas candidates
• Provide exceptional Customer service and care to candidates before and after arrival to the UK.

Training Coordinator
• Preparing budget proposals, planning and managing timetables for training courses
• Liaise with internal and external Lecturers
• Compilation of attendance and cancellation figures and feedback forms for each course

More details available on request

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