• Server Support: MS Server 2003 and 2008, MS ISA Server 2004, Exchange 2003
• Active Directory and Windows Group Policy configuration and support
• Citrix Presentation Server 4.5: application and user support
• VMWare ESXi 3.5 and VMWare workstation
• AdventNet Service Desk – daily use of helpdesk system to log calls, track resolution and analyse dept data
• 3rd and 4th Line Desktop Support including provision of advice for Ghosting / Imaging / Deployment regimes
• Daily maintenance and support of Websense Mail Security and Filter
• MITEL VoIP Enterprise Manager
• LAN and WAN troubleshooting. TCP/IP, DNS, and DHCP
• ADSL – support of ADSL based WAN connections for Home workers and Remote Offices
• Support of Symantec Antivirus Suite and Microsoft Defender Antispyware
• Support of MS Office 2003, 2007 and Social Housing Applications

• Server Support: Installation, configuration and maintenance of MS SBS Server 2003, MS Server 2003/2000, MS Exchange 2003, MS ISA Server 2004.
• Active Directory and Windows Group Policy configuration and support
• Network Support: 2nd and 3rd Line, TCP/IP Networking, VLAN Configuration, Firewall and VPN Setup including basic CISCO router and switch configuration
• Providing Systems and Infrastructure support to small business
• VM Ware, NAS Storage: install, configure and maintain NAS devices
• Clearswift MIME Sweeper – managed day to day operation of mail filter
• Symantec Mail Security for Microsoft Exchange
• Application Support: support for various office, communications, financial, commercial software
• Hardware Support: Server / PC / Laptop purchase, builds and repairs, analogue / digital / VOIP telephone and peripheral support.
• Provided third line support MS Vista, MS Windows XP desktop and laptop users including Citrix client side support, PDA’s, Mobile Phones, Blackberrys. Image deployment using Symantec Ghost Corporate Console

• MS Windows Server 2003, Exchange Server 2003, ISA Server, NAS Server, Domain and Active Directory
• EXPAND - Network compression device audit, review, support and fault rectification
• Checkpoint firewall – Basic additions and changes
• WAN Network support – Troubleshooting BT MPLS Network, liaising with BT for rectification of faults
• Active Directory Audit and rationalisation
• VMWARE – built, configured, operated both VMWARE and MS Virtual Machine systems
• Managed 3rd party support contracts
• Carried out investigations prior to provision of 3rd Party Support
• Provided 3rd Line Support to JSG Group IT Departments
• 3rd Line Windows 2000, XP, Vista Support
• Maintained Sophos Antivirus for Desktop and Server Environment
• CITRIX – Basic user and application support
• Led projects from conception to signoff. Identified project requirements and limitations, devised timetable, planned and carried out installation, executed successful testing, kept and updated documentation, problem solving and rectification and system modifications
• CISCO Training – attended CISCO ICND 1

• MS Server 2000 and 2003, Exchange Server 2000, Domain and Active Directory Management
• Company wide Systems Audit: Hardware, Software, Security, Inventory, Upgrades
• Smoothwall Firewall, commission and maintain firewall, port management, web proxy, access control and Content Management Appliance
• MS Virtual PC and Virtual Server Virtualisation – For testing and legacy environment
• Project and Technical Lead: Investigation for rollout of remote and centralised management for server and desktop deployment. Created standard build for new servers and desktops
• Deployment and Rollout of MS WINXP, Windows Vista Business and MS Office 2003 and 2007
• Blackspider Spam control software
• Computer Associates Arcserve – Audited existing backup regime and modified recent changes
• McAfee (Antivirus Defence) – Standard product
• Managed Company Remote access using Cisco PIX VPN Concentrator and iPass solutions
• Communications: telephone system support, digital + analogue line and switch configuration, managed external service providers. Lucent Definity telephone switch maintenance and configuration
• Support for desktop - Windows NT4, 2000, XP Pro, Vista Business and MS Office 2000, XP, 2003 and 2007
• Microsoft SQL Server 2000
• Windows Printing in a Networked environment
• TCP/IP networking in a Microsoft Windows environment and HP Switches and Legacy Hubs
• Supported Baan ERP, QTar Time and Access Control, GFI Fax software , Delcam, Autocad, Inventor and Vault
• Website and intranet – Managed Linux Apache Webserver, MYSQL Database Management
• Developed and put in place systems to aid service delivery. Advised management on service delivery and technical improvement. Negotiated with senior management to use such systems to increase support response, to increase reliability and ensure security of systems
• Hardware Support: supported PC and server hardware both internally and 3rd party service providers.
• Maintained external systems in conjunction with external partners and co-locatees